A bit over a month ago, Uber announced that they were planning on making some major changes for their drivers, which they referred to as “180 Days Of Change.” This follows their former CEO stepping down, and the company having generally gone from a beloved underdog trying to revolutionize transportation, to a company that many began protesting.
Uber rolled out in-app tipping in 120+ countries earlier this month, which will hopefully help drivers earn more money.
But the company is committed to making more changes, and they’ve just announced their most recent change that should help drivers.
Uber has introduced a $15 fee for a driver to return a lost item to a passenger. They were trialing this in some US cities for a while, but the policy has now been rolled out nationwide. This is a logical and long overdue change.
Prior to this there was technically no fee to return a lost item to a passenger, and the policy was that the driver and passenger should find a mutually convenient place to meet. At the same time the driver didn’t have an incentive to return that item quickly. I think the assumption is that someone would tip in the case of a lost item, though I imagine some people were cheap and didn’t.
I’m not sure a fixed fee to return a lost item is necessarily the fairest solution, though. That’s more than fair if this is realized a few minutes after a ride ends, while it’s not fair if this is realized a day later, and the driver lives 50 miles away. You’d think the fee would be whatever the ride would have cost for the driver to return the item. But then again, I realize that’s very much open to being gamed.
Anyway, this is a common sense improvement that gives drivers an incentive to actually return items, so hopefully it’s mutually beneficial.
What do you make of Uber adding a fee to return lost items?
(Tip of the hat to The Points Guy)