Hello from Montreal! After flying from London to Tunis on Tunisair on Tuesday, yesterday afternoon I flew from Tunis to Montreal, which is a route that has fascinated me for a while.
So, how did the roughly nine hour flight compare to my previous shorter flight on Tunisair?
Let’s start with the plane. Tunisair’s A330 features a total of 24 business class seats, spread across four rows in a 2-2-2 configuration.
The seats are angled, which is a real shame, given that the plane is only a couple of years old. It’s not a mildly angled seat either, like you might find on EgyptAir or Korean Air, but rather the type of seat that makes you feel like you’re trying to sleep in a dentist’s chair. So for what I’d consider to be a brand new plane, products don’t get much worse than this. While not important, I also find Tunisair’s color choices to be odd. The airline uses white and red in all their branding, while the seats have turquoise finishes. Odd.
Unfortunately Tunisair didn’t delight with their amenities either. The pillows and blankets were terrible, and about what I’d expect in economy. The pillow was only a bit bigger than my hand, while the blanket was similar to what you’d expect on a regional flight. It’s almost as if Tunisair designed their new business class around minimizing rest.
There was a fairly basic amenity kit, though.
I had read that Tunisair had wifi on their A330s, though that didn’t seem to actually be the case. When I asked the crew about it they said “we hope to have it one day, Inshallah!” On the plus side, the entertainment selection wasn’t that bad. There were about two dozen Hollywood movies, which was more than I was expecting, though only two sitcoms, which was less than I was expecting.
The food itself was really good, though the presentation wasn’t. Everything was served on trays, with the foil still on the dishes. I can appreciate airlines wanting to show that they’re serving properly “sealed” food, but at a minimum they should take the foil off for passengers at their seats.
There were nuts and some light canapés to start. That was followed by two appetizer choices — I selected the Tunisian option.
For the main course there were three choices, and I chose the Tunisian grouper with saffron potatoes, which was very good, even if it didn’t look it.
Then there was a cheese course.
Lastly, that was followed by a choice of two desserts (I chose the pistachio cake), as well as fruit.
Talk about a big and tasty meal, despite the lackluster presentation.
Interestingly Tunisair wasn’t serving alcohol because of Ramadan, which the flight attendant couldn’t really make sense of.
As far as the crew goes, I’d say they were well intentioned and friendly. The gentlemen working the cabin genuinely seemed to mean well and were friendly. They were smiling, at times were even proactive, and were providing what I’d call fine Tunisian hospitality.
However, there were more shenanigans, along the lines of what I had on my previous flight. But I’ll save that for the full trip report.
Unfortunately I can’t really recommend Tunisair in good conscience. Before flying them I was hoping they’d pleasantly surprise me, though they didn’t. While the food was good and the service well intentioned and even friendly, the seats, terrible pillow & blanket, and lack of attention to detail in the product makes this a below average business class product.
Don’t get me wrong, I wouldn’t go out of my way to avoid them (like if I were flying specifically between Montreal and Tunis), but otherwise I’d look at other options.