Boy, does this put a big smile on my face. In the same week that we have a Delta flight attendant threaten to send parents to jail and kids to a foster home (WHAT IS WRONG WITH PEOPLE?), we also have a Southwest pilot doing something that I can’t help but share.
This past weekend a Southwest captain who has been flying for the airline for 22 years (after being in the air force) carried his millionth passenger. He claims he has been tracking the number of people he has flown since he started at Southwest, and as a reward, he gave that special passenger a bottle of champagne, and an envelope with the cash that she paid for her ticket (which apparently came out of his own pocket).
Here’s the awesome video:
I was scheduled to fly DEN to PIT this Sat, my Capt arrives and tells me in the past 21 years he’s worked here at SWA, he’s kept track of all the passengers he’s transported and turns out his 1 MILLIONTH (!!!!) passenger is on this flight. He arranged to have champagne, planned on making an announcement, and found out exactly who his 1 millionth passenger was and then if that wasn’t enough, he figured out exactly how much she paid for her ticket….put that much (out of his OWN pocket!) in an envelope and presented it to her. I am so incredibly proud and humbled to be able to “work” for this amazing LUVing airline. Captain John Charles Ritchie, you, sir, are the epitome of everything Southwest stands for and continues to even though we’ve grown so incredibly much over these past 45 (+) years. Without a heart, it’s just a machine!!
What a great story, especially given the other stories in the media about how some bad apples in the industry are treating customers.