I “Got” My First World Of Hyatt Complimentary Suite Upgrade As A Globalist!

I’ve been writing a lot about World of Hyatt lately, in anticipation of the big launch that occurred yesterday. As a longtime Diamond member, I’m concerned about the value proposition of the new program in light of the various devaluations.

Obviously the newly raised qualification levels are problematic for many of us given Hyatt’s small footprint, but I’m also concerned about the diluted breakfast benefits and the swap of welcome amenity points for tier-based free night awards with a short expiry.

But on the flip side, I’m super excited about the prospect of



Suite upgrades.

I travel often with my family, and the extra space makes a huge difference. I’ve been skeptical, however, of how well this would be executed. In short, will we be proactively upgraded to suites, or will we have to fight for them?

I was eager to find out so I booked a room at a Hyatt Regency last night to see for myself how the Globalist benefits are being delivered. Tiffany did likewise, so we now have two very early World of Hyatt Globalist experiences to share.

A little background

I deliberately chose this particular Hyatt Regency because I’ve stayed at it many times and never received a single complimentary upgrade to a suite — trust me, I’ve tried my sweet-talking routine many times, and am always summarily rebuffed. Which is fine, of course, since the old Gold Passport program didn’t promise Diamonds anything in terms of free upgrades to suites.

The point is, I wanted a property where getting a complimentary suite upgrade would be a clear sign of success for the World of Hyatt program. And ending up in one of their Deluxe rooms — as I have many times before — would similarly be a failure.

From past experience, I know that Diamond Suite Upgrades at this hotel book into what they call a Hospitality suite. So shortly before I arrived, I called World of Hyatt to verify that a Hospitality suite was available. They assured me that it was. I then asked if I could us e a suite upgrade award on one, which they also said would be possible.

Then just to be sure, I confirmed with the representative that if I could use a suite upgrade to confirm a Hospitality suite, then I should also receive a complimentary upgrade to one when I checked in. He agreed, with the caveat that it would still need to be available, which made sense. But since I was about 15 minutes away at that point, I was confident it would be.

Checking in for the first time as a Hyatt Globalist

I walked in and headed to the reception desk.


I was wondering if there would be anything celebrating the launch of the new program. As far as I could tell, the only mention of World of Hyatt was this sign on the counter, which apparently replaces — hopefully temporarily — the classy Gold Passport Diamond / Platinum ones.

Elite check-in

Anyway, the conversation then went like this.

“Welcome, sir, are you checking in?”

“Yes I am.”

“I just need your ID and a credit card. OK, I see that we have you in a Deluxe King tonight. Will that be OK?”

“Uh, I had thought that under the World of Hyatt program [pointing to sign], we’d get complimentary upgrades to standard suites.”

“OK, we can do that. I can get you in a King Studio Suite.”

“Well, I actually talked to World of Hyatt earlier today, and they said that Globalists would be eligible for the Hospitality suite here.”

“The hospitality suite doesn’t have a bed in it.”

“Hmmm, why would World of Hyatt have told me that my suite upgrade could be used on that then? That seems odd.”

“Well, we just have to put the adjoining bedroom with it. Would you like that?”

“Sure, that sounds good.”

“OK, I’m just going to have to move some things around. Give me a moment.”

And a few minutes later, I had my keys to one of the Hospitality suites, my first complimentary suite upgrade as a Hyatt Globalist.

Hospitality suite 

Other Globalist benefits

She also informed me that I could help myself to a bottle of water in the room, which is another new Globalist benefit. I don’t care too much about it, but kudos to her for remembering it.

On the other hand, she didn’t proactively offer 4 PM checkout, but that was hit or miss before anyway. So no big deal, and I certainly didn’t need it. She did, however, remind me to have breakfast, which would be included. Sadly, I’d be leaving before it started.

And finally, there was no mention of a welcome amenity. Because those are long gone.

My thoughts

I’m not sure how to feel about this experience. On one hand, it’s pretty obvious that if I hadn’t been informed about the Globalist benefits, I wasn’t going to get upgrade. But on the other, I did get the upgrade to the exact suite that the Globalist phone agent assured me I was eligible for. I guess that’s why I said I “got” my first suite upgrade….

I realize a lot of folks abhor the idea of negotiating for an upgrade at the front desk, and I’m certainly not saying I like it. Sadly I expect that’s what is going to happen fairly often under the new World of Hyatt program though, so it kind of is what it is. But if you do your research, know what you are entitled to, and politely insist upon it, there’s a decent chance you’ll get it.

And honestly, given the insane qualification levels that Hyatt has imposed on Globalists, I personally won’t feel bashful about pushing for a suite. This is really the only significant benefit for Globalists under the new program in my opinion, so if I’m going to increase my loyalty to the brand — and I’m still deciding on that — I’m going to want to receive the published benefits. I think that’s only fair.

A second data point

Tiffany also checked into a Hyatt on her first day as a Globalist. It seems that her experience was a little smoother than mine, as the hotel had a stack of brochures advertising the new World of Hyatt program, and the associates were all familiar with Globalist benefits.

In addition to explaining the new perks, the check-in agent proactively offered a suite upgrade, then went on to explain that the available suite had not yet been renovated, and that a Club room with a view might be more enjoyable. Tiffany agreed and took the view over the suite.

Either way, I’ll declare this a success.

Bottom Line

We’re now one day into the new World of Hyatt program and it’s going about like I expected, which is to say it’s a mixed bag.

In my case, the complimentary suite upgrade wasn’t proactively offered at all so it’s pretty clear that if I hadn’t been persuasive, I wasn’t going to get it. I’m going to grade this experience as a “C”, mostly because it was exactly what I expected. But in the end, I did get the exact suite that the Globalist line said I should, so in a pass/fail world, I think we have to call this a success. I mean, I did get a suite, right?

Tiffany’s experience on the other hand was much better, and by the sounds of it, would warrant an “A.”

I don’t want to draw too much of a conclusion from this. It’s just two experiences from two hotels on the first day of the program. In the meantime, I look forward to hearing about all of your experiences from the early days of World of Hyatt.

Have you received any complimentary suite upgrades?


  1. What if the bedroom part was occupied by someone? I guess the “hospitality suite” is still available but not the actual bedroom. Would Hyatt call center know that as I am sure it has 2 entrances and 2 different room #s.

  2. I have a feeling the end game will be this: people at the front desk will get tired of all the Globalists asking for suite upgrades at check-in and will just start telling everyone that none are available, regardless of whether or not that is true.

  3. Ironically the clerks stopped asking about welcome amenity preference months ago in my experience. So that interaction goes away fast but the suite upgrades come online slow.. hmm..

  4. I wouldn’t say you “got” it. You had to back them into a corner before they gave it to you. So not worth it, and I’m a globalist.

  5. Still deciding if I try for Explorist for next year to combine with HHonors and SPG Gold via AMEX Biz Plat or to go for SPG Plat. Not sure it matters either way, really…Hyatt has made me a hotel free agent again with WOH

  6. I have stayed at this property many times as a Diamond. It is almost always on a one night stay over a weekend. I have been upgraded twice to their presidential suite without using a DSU. I will say that both of the times this happened there was some kind of convention in the hotel that may have caused the regular rooms to be oversold so they needed to move somebody up.

  7. So, if you hadn’t been “pushy”, the net result would have been no upgrade ( and as known prior under the revised T&C, no points). Unless the suites are offered pro-actively then the “benefit “is worthless. This experience = F in respect of how the new program is meant to work.

  8. I also checked into a Hyatt Regency last night. I made the reservation same-day on points (5K for the night) and checked in after midnight. Didn’t have to ask – they had me upgraded to a nice-sized suite. It was a good start!

  9. I had a really good experience using DSUs for the first time on award/point stays. I had a 2-night stay at Park Hyatt Milan with one night on points and another night using the free night award. As such, these were separate reservations. I called in to apply the DSU and the agent was familiar with the new policy. She asked if she could rebook it as one reservation and I agreed. She then had to check availability which there was and then had to call the property to get it confirmed. She was on hold with them and came back and said that I could drop off as they were busy but assured me it would be confirmed and I would get an email. Sure enough it was and a couple minutes later I got my email. Yay!
    This is great for me as I never stay at suite-capable properties on cash so I am happy to finally use a DSU for the first time after about 7 years as a Diamond… yeah, seriously.

  10. Hopefully they’ll get comfortable with this change quickly as having to push for an upgrade isn’t “automatic” in my opinion. Especially for folks who travel frequently for work – typically you wouldn’t have the energy (and it wouldn’t be worth the effort) to call the Globalist line, confirm availability, and then request that same availability is honored after they (likely) say there are no upgrades. SPG ironically has actually improved in this area based on my recent experiences where I’ve always been proactively upgraded ahead of time if suites are available (you can check under your reservation in the mobile app what room type they’ve blocked you into and advance suite confirmations typically show up between 24 and 4 hours ahead of time).

  11. “She also informed me that I could help myself to a bottle of water in the room, which is another new Globalist benefit. ” You can buy a box of 45 bottles of mineral water at Costco for less than $4. It still amazes me that some hotels charge a fortune for a single bottle.

  12. I added Hyatt (Diamond) last year (in addition to Hilton Diamond and Marriott Gold). One reason was upgrades that are guaranteed ahead of time. While I have gotten some great upgrades with Hilton over the years, there are times where I need to know ahead of time that I have a suite. Hyatt allows me to confirm at the time of booking, which is fabulous for me. Having this in addition to day of upgrades is nice. That being said, the increased number of nights needed (and not allowing stays) along with the small footprint means there is a good chance my days with Hyatt are numbered, which is a disappointment, as I found some properties I really liked and went out of my way to stay at.

  13. C is generous. They should have pre-blocked the suite for you and had it ready and waiting. I do not look forward to months of educating hotel personnel about their own program.

  14. SPC: Basically, yes. But there is a difference. Hilton doesn’t promise anything in terms of suite upgrades, so it’s really about DCS’s charm. With Hyatt, it’s in the terms. Whether that changes the end result though, hard to say.

  15. Patrick, you would kind of think that they wouldn’t use the room next to a Hospitality suite unless that’s all that was left. And I think this property has many Hospitality suites.

  16. Tyler — Yup, I’ve seen just about every sort of event at this hotel over the years. Birthday parties, weddings, and even NCAA basketball teams during March Madness.

  17. Santastico — Totally agree. These were big bottles though and they were “only” $2.50. I’m still waiting to see if I actually get charged for it.

  18. Bravo @Travis! Congrats on crossing to the “dark side” and you’re not going to back because I predict that GSUs will get harder to clear AT BOOKING. Properties would hold back, because of the uncertainty of now knowing whether they’d be able to get the suite booked for a revenue rather than to put it into the GSU inventory, WHICH IS CAPACITY controlled regardless of the claims. For unlimited complimentary suite upgrades, on the other hand, there is no such uncertainty because they happen at check-in. An upgrade is or it isn’t available If it is and it would go unoccupied, that’s a great opportunity for a property to buy goodwill for “free” from a top elite! They’ll upgrade you.

    As one who is experienced with complimentary suite upgrades, I am certain the tacit word is that properties should not offer them proactively. A top elite must request it. That’s why you’ve gotta ask and it’s promising that you’ve arrived at the same conclusion. You will miss 100% of the shot your never take! Request the upgrade gently or jovially, however. One thing is certain: Do not fight for suite upgrades. If they say none is available, accept it and walk away. After all they are unlimited, so there will always be another time. Why burn bridges?

    BTW, are you now ready to go back and put some caveats in your post about how 4 “confirmed” suite upgrade awards per YEAR are better than unlimited complimentary upgrades?


  19. Common @Travis!!! What is this? Et tu?
    “But there is a difference. Hilton doesn’t promise anything in terms of suite upgrades, so it’s really about DCS’s charm. With Hyatt, it’s in the terms. Whether that changes the end result though, hard to say.”

    Do not start yet another canard. I shot that one dead a while back. I’ll provide the link [1] in the comment to avoid this being held in moderation, just in case you missed it.
    Can the smart ones out there tell us how the following complimentary suite upgrade policies are different?

    SPG policy on complimentary upgrades:
    — Platinum members receive upgrades to the best available rooms, including Standard Suites, subject to availability for the entire length of stay at time of check-in.

    HHonors policy on complimentary upgrades:
    — Diamond HHonors guests will receive upgrades to preferred rooms, including Standard Suites, based on availability at the time of check-in. [Marriott Rewards’ policy is similar]

    World of Hyatt policy on complimentary upgrades:
    — Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including standard suites and rooms with Club lounge-access.

  20. DCS:

    According to Ben’s post here, Hilton’s policy is that Diamond *may* be upgraded to suites. There’s some subtlety. I agree with Ben — I think the Hyatt and SPG policy is stronger than Hilton’s due to the word “may”. But I’m not going to argue you with your success.

    And I stil maintain that 4 DSU + unlimited complimentary suite upgrades based upon availability > unlimited upgrades that “may included suites”. I know you are a good at math DCS. So even if you discount the 4 DSU to zero, and then ignore the word “may”, you still end up with an equality. Therefore, I don’t have to prove the absolute value of a DSU, I just have to prove that the value is finite.


  21. @Travis — Please read the post at the link. You are trying to resurrect a canard that I shot dead and Ben has not touched since.Ben and every other travel bloggers was mistaken — for years. There is absolutely no difference between the policies, and the post explains why and points to the consequences of the misinterpretation as the proof of the validity of the argument. Please read the post. That’s all I can say about.

    I can do math and the EQUALITY IS MY ARGUMENT. I can also do math, and I know that clearing 12 of 12 or 13 of 15 suite upgrades a year is infinitely more “valuable” than clearing just 4 a year and yo u thought otherwise, maye until now. WOH, in fact, agrees that complimentary suite upgrades are more valuable because they decided to offer them only after getting rid of the low hanging fruit. They are late to the game and now the program’s loyalists are itching to jump ahead of some of us who have argued for the supremacy of complementary suite upgrades for years!

    Moreover, GSUs days are numbered. After offering the more valuable unlimited complimentary suite upgrades, Hyatt could not just get rid of GSUs without catching brutal flak for it. So, they’ve come up with ways of letting DSUs just die a slow death. The first is that DSUs are no longer tied to requalification; they are now predicated on staying 60 qualifying nights at Hyatt properties. Requalifying with 55 nights will not get Globalists 4 GSUs; they would still need 5 more nights to get the 4 GSUs. The second is that Globalists will actually clear more complimentary suite upgrades at check-in, like you just did, than GSUs at booking. That’s the intent because at check-in a property will be sure that it won’t be losing any revenue for upgrading a Globalist to a suite that would have gone unoccupied anyway. On the other hand, clearing GSUs way ahead of time when a property does not know if a suite could fetch real money is problematic. So, the answer will be to just claim that no suites are available for upgrading with DSUs, which would then go the way of SPG’s SNAs — i.e., they’d become useless. Mission accomplished.

  22. Sounds like it’s off to a good start, if a little inconsistent on being handled proactively.

    On a side note, am I the only one who finds the tier names (“Globalist”, “Explorist”, “Discoverist”) annoying as a kid kicking your seat all the way from JFK to LAX? Yeesh.

  23. Overall, sounds like Hyatt is handling the roll-out pretty well, better than others.
    I’m always entertained by the argument about upgrades with different chains. IMO upgrades boil down to different factors:
    1. Policy – you can argue over the words, but generally upgrades are meant to inspire loyalty of the most frequent guests and offered based on availability.
    2. Training – the policy doesn’t do you any good, if the brand doesn’t train staff – looks like Hyatt did a good job here, resulting in the staff of both hotels knowing it on day 1. That’s much better than for example Accor: When they rolled out their new benefits, staff didn’t know for months and would only offer blank stares when asked!
    3. individual hotel policy: some hotels go with the spirit of the benefit and upgrade without asking in an attempt to wow the customer and establish loyalty; others look at the cost, go with the legal words and do their best to avoid an upgrade, doing a disservice to the brand.
    So, I’d go with a “D” or worse for the first hotel, because they shouldn’t make their most frequent guests beg for an upgrade that is promised to them. In my book, that also includes “fake” upgrades to an SPG Floor room, a “Deluxe” Room with a pair of slippers as the only difference or a “higher floor” that still looks at the ugly building next door! While that technically meets the words of the policy, it violates the spirit of the elite program.
    4. individual front desk agent – front desk agents, especially in the US, have a lot of leeway how to handle guests. So, even if the “policy” is not clear or a guest isn’t “entitled” to an upgrade, they can still upgrade a guest.
    In my experience, the no 3. & 4. items and how you handle it, make the biggest difference in how many times you are upgraded. Just being polite, respectful and friendly at the front desk has probably gotten me as many nice rooms as “policy”.
    And knowing the policy and availability, like Travis did, can help as well in case No 3, hotel management . I’ll do the same he did, if I really want a nice room for a special occasion. I will ask if an upgrade is possible, without being demanding/entitled. If a front desk agent says “no availability” and I know otherwise, I just ask them to double check or ask for manager approval, as rooms seemed to be available a few minutes ago, without being accusatory. Staff frequently “finds the last available room” on such occasions and I thank them for the effort – everybody is happy, nobody gets upset, nobody looses face.

  24. I for one am glad that I may get more suite upgrades this year because of the unlimited at check-in policy. I still had a couple left last year, so the suite upgrade benefit for myself is not really that big of a deal. I have actually refused a couple of suite upgrades especially when they were to an inferior room or when the suite part was an odd waiting room that was not really of any use. I see that Tiffany refused an upgrade as the suite was inferior. That has happened to myself as well.

    I for one will not get hung up on the unlimited suites. Now the bonus points that is a different story.

  25. I never have understood why a suite upgrade means anything to someone on business working on the road and in town for one or two nights.
    I think different when travelling for pleasure with another or in a resort location for several days.

  26. This is the real problem with Suite Upgrades. You get a suite but it’s the absolutely worst one they have in the hotel. Un-renovated and facing the side of an adjacent condo. The Grand Hyatt Bangkok intentionally kept a suite un-renovated for years and looking as warn and beaten up as possible so they could upsell Diamond members to a modern suite. At many hotels I prefer the club room with an excellent view that Hyatt is great about providing.

  27. No luck for me today checking into The Confidante – No suite upgrade, no balcony, but an ocean view. *shrugs. I still get breakfast, though!

  28. Looks like Hyatt always put their best foot forward to satisfy regular guests like you. We received a complimentary upgrade with Club Benefits when were in Hong Kong and we were so psyched! Best holiday so far.

  29. Congratulations on getting your upgrade. I had that exact room last week. Hope you liked it – my only complaint was the bed was pretty hard. But it’s definitely the best hotel in the Blueriver area. I normally stay at (and love) the Four Seasons downtown, but I chose this Hyatt because FS was full and it was a great alternative.

  30. As a Platinum member, got upgraded to Signature Suite at Manchester Grand Hyatt last fall with my 2 free nights that I received with their credit card sign up bonus. We also got complimentary access to the Grand Club which made it that much better!

  31. So what I will say is that no matter your status, it’s normally about attitude and whether whoever is checking you in is in a giving mood. I have been “only” Platinum on the old Hyatt program, but on one stay at the Park Hyatt on 57th St in New York, our room was not ready and we had to wait ~15 minutes. The agent who checked us in was overly apologetic, and I complimented her on her attitude, said we were in no rush, and thanked her for showing us around the room and amenities (the number of light switches in these places can be confusing even to an electrician).

    On our next trip back, she recognized me and I her, and we found ourselves in a 1BR Suite. HUGE, separate 1/2 bath, large tub, shower, and two-sink bathroom. I thanked her for the upgrade (there is no lounge at the Park Hyatt NY), AND also sent a nice note to the management saying that this desk agent was so nice to offer us the upgrade simply because they had room (weekends in New York can be lighter for travelers, depending on where you are).

    The third trip, only a few weeks later, I found her again and with a smile, she said she had recognized my name and already upgraded us to a corner one-bedroom suite. Huge living room, fold out Queen-couch overlooking Carnegie Hall. My daughter was with us, and was beside herself asking why we hadn’t been staying at this property all along!

    So now I am in Berlin for one night… one day after the program change. I am now Discoverist (the meaning of which still escapes me). I have a “regular” King room, which mind you is very nice and spacious (and the light switches are still very confusing), but when I asked at the desk what amenities I would receive on the new program, they had very little knowledge. No, I could not have an upgrade. No, I could not have lounge access. No, breakfast was not included and I had to pay for the buffet (a large buffet mind you, but this is one of the biggest rip-offs in the industry. No one can eat that much food!). And I had to point out that I was supposed to get a free bottle of water… which was delivered on a silver tray… warm.

    We’ll see how this plays out, but the one thing I did get from the desk in Berlin is that everyone is still a bit confused, and even in the past two days, people who would normally have this or that, are becoming a bit upset that it’s not the same. This is a massive change, and my feeling (personally) is that the employees may be instructed NOT to give the extras away. I hope I’m wrong, but I won’t know for sure until our next trip to NYC. We’ll see what happens…

  32. I’m staying at the Hyatt Regency San Francisco Airport and received a business suite as a globalist. I didn’t even know they have suites.

  33. I have had a similar experience. In the last 2 days I checked into 2 different Hyatt Regencies – in Chennai and Mumbai. In Chennai they did not upgrade me – I asked and they said they could the next day but not on the day I was checking in. I gave them a quizzical look, and suddenly a suite became avaialble . Not a upgraded experience.
    In Mumbai – club room deluxe. Upon asking for a suite, same story, we have one night but not for the 3 that you are staying. I accepted the club, but checked the internet and sure enough all suite categories are available all 3 nights. Not happy at all. Id rather they NOT offer this back handed benefit and furnish an upgrade grudgingly. BAD move Hyatt. Travis – I stand corrected – I thought you were being unreasonable in the program assessment – nope, you were right

  34. I meant to also add, that if the upgrades to suites dont come through every time, the real “loss” is the loss of 1000 points that were guaranteed each time. So lets see, you get the 4 DSU as before + may get an upgrade and that is definitely < than 4 DSU + 1000 points each time, especially if the suite upgrades are sporadic at best.

  35. Just FYI,
    It seems that Grand Hyatt Tokyo just switched their Suite Upgrade rooms from Grand Executive to Grand Suite rooms (downgrade) – I hope the timing is just an accident and that such downgrades are not happening at other Hyatt hotels…

  36. To you cry babies just wanted to provide some perspective from reddit (not immune from it in the suites too):

    boogiemange • 9h
    In some hotels the housekeepers do something called “popping the sheets.” They wipe off crumbs and straighten the sheets out to make it look like they made it with fresh linen. The thing is it just depends on the house keeper so no brand is immune to this. However, this is a big thing that most good managers look out for and the employee can get fired if they are caught.

    aleseller • 6h
    Yes, I believe this. I worked in a hotel, and while we did wash the sheets and pillowcases between guests, the comforters and blankets were a different story. They were washed just twice per year – once in the spring and once in the fall. So gross!

    OnTheMidnightTrain • 5h
    I knew they didn’t wash the comforters every time but TWICE A FU#//#G YEAR?! Ugh that’s so gross.

    ordanielle16 • 4h
    They do the big washes where they strip everything and wash it twice a year however they get washed more often then that if there’s a mark or dirt. I’ve worked in shitty motels to five star hotels and at all places if it looked dirty or smelt or anything it gets washed. If you want to guarantee your getting fairly clean comforters stay at a place with white/cream blankets. Hotels choose white because it makes the guest feel like the room is cleaner but also so the housekeeper sees dirt easier and can’t just leave it.

    sussinmysussness • 5h
    Before checking out, leave a note down where your feet go in the bed reading “if you’re reading this they didn’t change the sheets”.

  37. @Credit,
    What does any of that have to do with Hyatt Globalist complementary suite upgrades?

    Having to hassle with front desk staff after a long travel day for an upgrade was exactly why I stopped staying at SPG properties years ago.

  38. Funny, I’ve never once had to “DCS” (berate and shove a laminated copy of the T&Cs into) a front desk clerk’s face with Starwood, yet I still get suites ~1/2 the time.

    It was day 1-2 of the “new” Hyatt…sure it won’t change overnight. Much like there has been some education of Marriott properties w.r.t. the 4pm checkout.

    Hey, it could be worse for top-tier elites…it could be Hilton, where you get the least amount of *guaranteed* benefits for your stays, no lifetime status, no guaranteed late checkout, C&P value just decimated, no written attempt to upgrade you into suites (just check the Hilton Diamond landing page for *factual* information), etc.

  39. Correction – I see Hilton has a lifetime status for Diamond (though it’s of course the hardest to get relative to other chains), and there is no lower tier lifetime status. Doesn’t really affect my suggestions though (but I guess if you’re halfway or more to it, I can see why it would be tough to switch now).

  40. I stayed at Hyatt Regency Tokyo from 3/14-16. When I checked in I inquired if the complimentary suite upgrade is available. I was informed that the second night is. Great! I asked to be move into the suite the second night. No sweat so far.

    When I came home, I looked at my World of Hyatt account and discovered a “Confirmed suite upgrade” has been taken from my account! I called Hyatt, the first agent, Beverly, was totally clueless about the World of Hyatt program. She asked me and I quote ” Did you get the upgrade? If you did, of course it is taken away from you!”. Huh? I asked to speak to another agent or supervisor. After 15 minutes, another agent, Belinda, came on the line. She was a lot more knowledgeable about the program and promptly open a case to chase this down for me.

    Check your Hyatt account upon getting your suite after returning home!

  41. Hyatt properties around-the-world consistently upgrade Globalists without a GSA or playing games. And, then, there is The Grand Hyatt Tokyo. This property employs a practice of lying about Suit inventories. For e.g. the Director of Rooms told me repeatedly she would upgrade my wife and I on our last three stays (since the WOH launch) if they were available but, then, they don’t because “there are no Suites available” — even when Suite inventory is widely available online, and at check-in. Whenever we point this out they act surprised, blame the website and/or scowl at us. We would be grateful to hear from any other folks with similar experiences at The Grand Hyatt Tokyo, if there are any other outliers (no pun intended) to a key benefit that is guaranteed to Globalist travelers.

  42. I stay and Grand Hyatt Tokyo a lot (probably 30+ days a year), and have never had similar problem, and have always received good service from them .

    – this property is often close to capacity so I have very low expectations of getting upgraded unless I’m using Suite Night Awards
    – it seems they changed their upgrade suite from Executive Suite to Grand Suite around the time WOH launched – they have much fever Grand Suites so it is impossible to even use Suite Night Awards unless you do it months in advance; I’m extremely disappointed about this change and it really pisses me off (this is similar to Grand Hyatt Singapore which upgrades to duplex suite which is also never available).

  43. Tom, the GH TYO service is great — that’s why my Company stays there. However, they really do consistently lie about Suite availability, from top management down, so they don’t have to part with upgrades. In other words, they’ve manipulated the new WoH benefit to actually deliver a lesser standard of service for elite guests like us, which is disappointing, given how great the location is…and how consistent other Hyatt properties are at upgrading.

  44. I have stayed at several Hyatts since the World of Hyatt program started on March 1st, and I have been happy to see that they have almost always proactively offered a suite upgrade. I was skeptical, but they seem to be following through. If that remains consistent, I won’t be so unhappy about all the other changes, because for the most part, they are changes for worse, not the better.

  45. No doubt Globs get upgraded at some places like they are supposed to be, A-OK. The reader’s point is that certain properties (PH Place Vendome-Paris, GH Tokyo, etc.) are now using the new arbitrary, if not contradictory, WoH guidelines to remove Suite inventory altogether so they don’t have to upgrade at all; thereby, downgrading a key benefit to their loyal clientele. A feature that SPG has taken a lead in.

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