I guess it’s true of companies in general, but with technology as good as it is, I’m always amazed how long it takes airlines to do certain things. I guess it’s a function of them not having an incentive to improve. When you book a ticket they’ll charge your credit card immediately, but if you want a refund it can take a billing cycle or two.
Nowadays you’d think requesting mileage credit would be a pretty straightforward process. All tickets are electronic, and when travel on multiple airlines is involved, presumably all those airlines have access to the ticket in one form or another.
The miles posted just fine for all the segments on American and British Airways, though no miles posted for the Qatar Airways flights from Dubai to Doha to London.
After a couple of weeks I went to American’s website to request missing mileage credit, but then realized they make you wait 30 days before requesting missing mileage credit.
30 days, really?!? In an age of electronic ticketing, how is it reasonable to take “up to” 30 days for miles to post? I get if it takes a few days for them to post and then they allow an extra week or so “just in case,” but having to wait 30 days before requesting missing mileage credit seems a bit ridiculous. Is Al Baker delivering this data to AAdvantage using a thumb drive carried by a falcon routing via Pluto?
But it seems to be more on American’s end than Qatar’s end, as they have a policy of making you wait 30 days for requesting missing mileage credit on all airlines, including American.
So after waiting a month I finally requested the missing mileage credit for my flights, only to receive the following email a week later:
Now I have to submit boarding passes and an e-ticket, which will be forwarded to the airline for processing, and that will take approximately 30 days?
If the request is going to the airline operating the flight, then why would they need the boarding pass or e-ticket when they’re the ones who made the mistake? It’s pretty clear I took the flights, or else I wouldn’t have received mileage credit for the connecting flights, as my ticket would have been voided.
How is it that in 2015 the process of requesting missing miles for a flight takes over two months by design? Don’t electronic tickets eliminate the need for such an arduous process? The combination of the process taking over two months and then needing “physical” proof of the flights sort of blows my mind, especially if the request is being forwarded to the operating airline.
Does anyone find the process for requesting missing miles as ridiculous as I do?