There are lots of things to love about the Singapore Airlines KrisFlyer program:
- KrisFlyer is transfer partners with all four major transferrable points currencies, including American Express Membership Rewards, Chase Ultimate Rewards, Citi ThankYou, and Starwood Preferred Guest, making the points quite easy to accrue
- Singapore Airlines doesn’t make most premium cabin award seats available to members of their partner programs — if you want to fly Singapore Airlines Suites/First Class, you have to book directly through KrisFlyer
- KrisFlyer lets you add stopovers on one-way awards for $100 each, meaning you can potentially have multiple stopovers on a one-way award for a fairly low cost
- KrisFlyer lets you waitlist awards, so if there’s not award space available you can add yourself to the waitlist, and have fairly good odds of clearing
Regarding the last point, I’ve written extensively in the past about how KrisFlyer award waitlisting works, and how it has fairly good odds of clearing.
You waitlist an award, and then if/when the space opens up you’ll get an email from KrisFlyer, and you’ll typically have about 24 hours to decide if you want the award or not.
To clarify, the space is supposed to go to a waitlisted passenger before it goes into award inventory. In other words, if someone is waitlisted it “reserves” the seat for you for about 24 hours to complete ticketing, and then if you deny the space it would go into award inventory.
I’m trying to get my parents to Frankfurt soon (it’s my mom’s birthday, and she wants to spend it in Germany). And if there’s one thing I love more than flying in style, it’s making sure that my parents fly in style. So naturally I was committed to getting them seats in Singapore Airlines Suites Class between New York and Frankfurt, given the great onboard experience and how much I love the Virgin Atlantic Clubhouse in New York, which Singapore uses there.
I waitlisted them for several days, expecting that would do the trick. I’ve still periodically been monitoring space, just to be on the safe side. You should never blindly trust technology, after all.
Well today I looked at award space, and was surprised to find saver level award space on the exact flight they wanted. So I quickly confirmed it.
My philosophy with tickets is “book now, ask questions later.” So once I had those seats locked in I went back to the KrisFlyer account summary page, and noticed that I had indeed waitlisted that exact flight, as I expected… and it still showed as “waitlisted.”
I don’t really have an explanation here, though I do think it’s worth point out, if nothing else. Even if you waitlist a Singapore Airlines KrisFlyer award, be sure to check whether space is available. The waitlists don’t seem to always work.
Has anyone else had issues with KrisFlyer waitlists clearing when there is in fact award space?