Bonjour from France! Back in February I wrote about the four properties in France that were rebranding as Hyatts, which was very exciting news. They can be a great use of points as well, so this weekend I’m checking out both the Hyatt Regency Nice and Grand Hyatt Cannes. Both properties are spectacular in just about every way. The service, rooms, location, etc., are about all you could ask for, and I’d return in a heartbeat. Especially to Nice, which is one of the most beautiful cities I’ve been to in Europe (why many skip it and go straight to Cannes is beyond me).
So I have nothing but good things to say about these properties with one small exception… the wifi at both is so horrible that it’s virtually unusable. Given that it’s 2013, for me one of the most basic services a hotel provides is a reliable internet connection. I do need to “work” when I’m on the road (though admittedly I’d like to think I get to have one of the coolest interpretation of “work” in the world), stay in touch with family and friends via Skype and iMessage, etc. And the internet is so slow that I really can’t do any of it.
The point of this post isn’t to pick on these specific properties — both of which I love — but to see if I’m alone in thinking slow wifi is a big deal.
If you knew a hotel had excruciatingly slow wifi, would that literally “break” your decision to stay at a hotel? And if you’re staying at a hotel with excruciatingly slow wifi do you just chalk it up to being part of the travel experience, or do you take action, whether it’s switching hotels or filing a “formal” complaint?
The funny thing is I don’t think I’ve ever filed a complaint with a hotel before because I tend to think they’re pretty vague in what they promise. If they just promise internet access and not high speed internet access, are they really not delivering on a promise when it takes a minute to load a basic website?
Curious to hear how you guys handle situations like this!