Guess the airline call center…

Guess the airline call center…

70

Anyone want to guess the airline with which I had the below conversation just a couple of hours ago?

Me: “Could I speak to a supervisor, please?”
Agent: “Do you speak Spanish?”
Me: “Un poco. Not really.”
Agent: “Then you’re not speaking to a supervisor.”

When people ask me about the stopover or open jaw policies of this airline and I say “I don’t know or care what they are,” I mean it. Because if it involves calling them it’s… Just. Not. Worth. It. Not for any amount of savings, be it in miles or money.

Conversations (70)
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  1. Hugh Guest

    It's gotta be American Airlines.

  2. Side Incomer Guest

    It's Avianca. Just had same experience last week, but she was helpful letting me do a conference call with her to translate that. But in my opinion, LAN is much more worse.

  3. Jaki Guest

    My guest would have been TACA too based on my experience with them, they talk like a robot. If there is no issue stright 1-2-3 call they are fine and polite. However, If you expect them to fix any issue even though a small issue or it's their error just forget about it. I have contacted nearly 10 different Airline companies, TACA definitely ranks the top worst center

  4. Chico Escuela Guest

    Hola, must be Air Tiajuana

  5. Kyle B Guest

    @Robert it used to be! Shows how long its been since I've been to Mexico

  6. Corky New Member

    Can't believe or wasn't Cathay pacific. You're lying.

  7. Explore Guest

    Thanks. Glad I haven't applied for their credit card, and I now intend to ignore their program.

  8. lucky OMAAT

    Hah, those of you that guessed AviancaTaca Lifemiles are correct.

  9. Steve Guest

    Time to come out:), lucky!

  10. Points Surfer Guest

    @ Dax - ditto. I've been hitting refresh on this page for the past 12 hours.

    @ lucky - c'mon, man! For the sake of my F5 key!

  11. Dax Guest

    Anyone want to guess the blog with which I watched the following conversation over the last couple days?

    Guest: “Can you tell us the airline please?”

    Author: ...

    Guest: “You really aren't going to tell us?”

    Author: ...

    Guest: “No really, which airline is it?”

    Author: ...

    ;-)

  12. Alexei Guest

    TELL US WHO IT WAS!... please :D

  13. Scott Guest

    Hard to believe I'm only the second to vote for LAN. Maybe you could send the supervisor a fax during your next flight?

  14. Dax Guest

    oliver2002 said,

    "Ben, you keep making fun of cc agents that you call part of your work. Kinda unfair? If these loyalty programs were not as effective as they are, you would have no work?"

    If the loyalty programs weren't so tedious and convoluted people wouldn't need Ben's help in the first place. Did you really think this through before complaining?

  15. Cdiddy Member

    @oliver2002 - that's just an ignorant comment. It's akin to saying a food critic shouldn't be allowed to criticize a restaurant with bad food, because without restaurants, the food critic would be out of business.

    Just ridiculous.

  16. lucky OMAAT

    @ oliver2002 -- Not sure how that's unfair? Part of what I do with the blog is share some of the funnier aspects of my travel experiences, be it over the phone or while traveling. Seems fair game to me.

  17. A. S. Guest

    Avianca/TACA Lifemiles, for sure!!

  18. AUSTEX Guest

    All good guesses. I've pretty much ruled out Air Koryo.

  19. Dima Guest

    Nobody said something about Iberia, but very plausible though.

  20. oliver2002 Guest

    Ben, you keep making fun of cc agents that you call part of your work. Kinda unfair? If these loyalty programs were not as effective as they are, you would have no work?

  21. TLT Guest

    @Robert - He's gay for miles

  22. Max M Guest

    AA by calling their number in Mexico/Other Latin America numbers, or choosing AA's Spanish Desk because of the long hold times by otherwise contacting them. ;)

  23. allure Guest

    Avianca/Taca! I talked to the supervisor with the English call rep as translator! Lol

  24. SonomaWine New Member

    Taca of course!

  25. RJ Brown Guest

    US Air..........Arizona call center.........

  26. hobo13 Guest

    British Airways, Jacksonville Call Center. :-)

  27. Jeffsetter New Member

    Gotta be Aegean, because its all Greek to them

  28. ffi Guest

    LifeMiles call center it is!

  29. jorge Guest

    Could be the Lifemiles call center based in El Salvador?

    I have dealt with Avianca's customer service (1-800-AVIANCA) many,many times and they are very professional and extremely helpful.

  30. Samuel Guest

    probably Avianca/Taca, or possibly LAN, not Copa because they are part of Mileage Plus

  31. kestie Guest

    Yeah, I'm going with either USAir or Delta.

  32. Mike Guest

    Avianca def. Singapore air redeem.

    Us air reps def. do not speak Spanish.

  33. Matthew Guest

    You think the US Air folks know something other than English? Forget it.

    It's Aviana or Flying Blue.

  34. Robert New Member

    Hhaaha Mexicana doesn't exist.
    I'm pretty sure is not Aeromexico and not LAN, they might be latin american countries but not poor. Definitely Avianca or Taca, or even Copa Airlines.

  35. Gabe Guest

    Avianca for sure! I speak Spanish and still was a pain trying to redeem a ticket a couple of days ago. I had to call 4 times until I got a rep that was relatively helpful.

  36. mw Guest

    We are Turkish Airlines......we are globally yours....

    just kidding....gotta be US

  37. Joel Guest

    I nearly died trying to change a ticket with them...

  38. Joediver Member

    C'mon people everyone knows US is Ben's "favorite" call center

  39. mangoceviche Member

    any airline but Avianca, please. i literally just found availability on LH + SQ

  40. Zhong Liang Ong Guest

    Really weighing whether to buy their miles through this promotion... I intend to use them for cheap economy flights to the US anyway from Singapore (Planning a status run on Aegean first to take care of the baggage + shower).

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Hugh Guest

It's gotta be American Airlines.

0
Wade Guest

Yo no se. Dime cual es?

0
Side Incomer Guest

It's Avianca. Just had same experience last week, but she was helpful letting me do a conference call with her to translate that. But in my opinion, LAN is much more worse.

0
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