On Thursday night I flew LAN Argentina Premium Business from Miami to Buenos Aires. While the seat was quite comfortable, the food and especially service left a bit to be desired, to put it nicely. I was curious if this was a one off or consistently the case with LAN Argentina, and after flying them back to the US last night I have to say my experience was much of the same.
This time around I had one of the center business class seats, so I was being served by one flight attendant, while my friends were seated on the other side and being served by a different flight attendant.
Their flight attendant was friendly(ish), while mine was, erm, efficient(ish). As far as the friendly flight attendant goes, I don’t think he got a single thing my friend ordered right. Pre-departure he ordered a Coke and was served water instead. When he placed his meal order he said he didn’t want an appetizer, yet was still served a trio of zucchini. We figured maybe there was a language barrier, though for breakfast orders you simply fill out a card with what you want. My friend ordered cereal, a croissant, and orange juice, and was instead served a muffin and cofee. Then he explained what he actually ordered, and was still brought the wrong thing — a ham and cheese plate.
As far as my aisle goes, I don’t think I got a single smile out of my flight attendant. Though I suppose I do have to give her credit for waking me up a bit more nicely than the flight attendant on the outbound for breakfast. On the outbound I woke up to the flight attendant yelling at me “if you are going to have breakfast you will take out your tray table and put your seat up now.” On this flight the flight attendant simply kept poking me, and continued to do so even after I awoke till my seat was all the way in the upright position. Then about 15 minutes later she brought out my tray.
On the plus side, their seats were extremely comfortable, and the bedding was excellent, which is what’s most important for me on a redeye flight.
Am curious to try LAN Chile and LAN Peru and see if the experience differs at all.
On the plus side, I loved Buenos Aires…