As you guys know I have a policy of not moderating blog comments. You can call me whatever you’d like (within reason), and I’ll take it. Since negative comments are usually directed at me, I’m totally fine with it, since no one else is impacted by them.
But this morning I got an email from a hotel that I wrote a review of, and they asked me to remove some of the comments left by readers (that’s right, not the blog post, but the comments). The comment mentions a negative interaction with the GM and Director of Rooms, and mentions them both by name. Further, the comment makes reference to the perceived sexual orientation of many of the employees of the hotel.
I get called names all day long by the “vocal minority” on the blog, so I guess it didn’t really phase me. After all, this is the internet.
That being said, I’m a bit unsure what to do, and would love to hear your thoughts. Do I remove the comments regarding the named employees entirely? Do I just remove their names and replace it with their titles? Do I remove comments referring to the perceived sexual orientation of a majority of the employees? Or do I just leave it as is and tell them that’s how the internet cookie crumbles?
Am curious what you guys would do…