Perhaps I’m missing something, but this is the first time I ran across this problem, and I’m very frustrated. One of my favorite benefits of being an InterContinental Ambassador member (or Royal Ambassador member, for that matter) is the annual buy one get one free weekend night certificate. Historically it could be used on any published rate, and the second night of your weekend stay would be complimentary. That means you could book an advance purchase rate, AAA rate, etc.
Back in early 2010 they added restrictions to the vouchers, whereby the booking had to be made through intercontinental.com/AMBWeekend. The implications were that you now had to book the flexible rate, and also that you couldn’t book suites using the voucher anymore. I thought this was a pretty big devaluation, though it was still a nice benefit. It’s worth noting there are no mentions on the voucher of capacity controls. It says that “rooms are subject to availability,” though I don’t interpret that to mean that there are capacity controls, but rather there are a limited number of rooms, just like award nights without capacity controls are also subject to availability.
Anyway, this morning I was looking at options for using the voucher, and looked up availability at the InterContinental San Francisco, only to get this error message:
Even though there are rooms for sale (including several non-suites), they won’t let me use the voucher. IHG followed up with me on Twitter and confirmed that these vouchers are indeed capacity controlled now.
That’s very disappointing, given how useful these vouchers were just a couple of years ago.
Has anyone else run into the same issue?