Yesterday I blogged about the great sign up bonus of 50,000 miles after the first purchase that Chase is offering on the Continental OnePass Mastercard.
As I mentioned in the post, I signed up for the card just under three months ago when the sign up bonus was a mere 25,000 miles per person (plus 5,000 miles for adding an authorized user), thinking the offer wouldn’t get any better since OnePass and Mileage Plus would be merging soon enough
But then a few weeks after I started using my card there was a new sign up bonus that offered the same number of miles, plus a $50 statement credit. I emailed Chase through the secure message center on the website, and surely enough within a day they promised to credit the $50 statement credit to my account, which they did.
Without any real expectations, I decided to do the same yesterday. I just mentioned that I noticed the new sign up bonus and was wondering whether the difference in miles could be applied to my account. Sure enough, a few hours later I get a message promising the additional 25,000 miles to be applied to my next statement.
So in the end I did better than the current offer. I earned 55,000 miles plus a $50 statement credit.
Frankly, I think this is amazing customer service by Chase. They didn’t have to do this. At the end of the day, I have no right to be mad when they later offer a better sign up bonus. It’s like buying a plane ticket, only to realize a few months later that the fare might have gone down. As consumers we try to lock in prices or deals when we perceive them to be the best. I’m certainly not entitled to anything extra when Chase tries to entice new customers.
It just comes to show you, it never hurts to ask. The worst you’ll get is a polite “no,” and the best you’ll get is 25,000 bonus miles.