Earlier today I called the United 1K desk and asked them to connect me to the refunds department. Without explanation, the agent explained that the refunds department only opens at 11AM eastern today, as opposed to the usual 9AM eastern. Odd, I thought.
I called back shortly after 11AM. This time the agent transferred me, though instead of being connected to a human, I got an automated voice system saying that the refunds department is closed “due to the holiday today.” Hmm, Wednesday, January 26, not sure what holiday that is. I must be going crazy. Nope, after consulting my calendar, I wasn’t. So then I did what any rational United customer would do, and consulted the Indian and Philippines public holidays calendar.
Well, based on the Indian public holidays calendar, it appears that today is India Republic Day. I guess that answers some questions!
I certainly respect that it’s a holiday for them, but at the same time it’s frustrating as a consumer, since they seem to close for both US and Indian holidays.
So happy India Republic Day to those of you out there that celebrate, and not-so-happy India Republic Day to me!