For tickets purchased and flown between September 8 and November 30, OpenSkies is offering a satisfaction guarantee. If you’re not completely satisfied with your inflight experience, they’ll refund the price of your ticket.
Here are the terms and conditions:
1. SATISFACTION GUARANTEE CONDITIONS:The OpenSkies Satisfaction Guarantee is only valid with the purchase of a roundtrip or one way published fare in Biz Seat or in Biz Bed, travel originating from EWR or IAD, paid in USD, and if the conditions below are met:
•Purchased: between Sept 8, 2010 and Nov 30, 2010.
•Flown: between Sept 8, 2010 and Nov 30, 2010; roundtrip travel must be completed by Nov 30, 2010.
Satisfaction Guarantee excludes: mileage or non-revenue tickets, prize tickets, press tickets, partner, and travel agent special, TGVair tickets or like tickets. No passengers with bookings made prior to Sept 8, 2010 are allowed to participate. No charter flights or TGVair segments qualify. This offer is not combinable with other refund requests.
No doubt this is very innovative on their part, though I just don’t see the return on this for OpenSkies. It’s ripe for abuse. While I won’t be taking advantage of this, I can’t remember the last time I had a flight where I was 100% satisfied — there’s always at least a minor problem. And while I can appreciate the concept of a satisfaction guarantee, it seems like it works better for service industries and industries with goods that can be returned. You can’t return a roundtrip business class ticket to Paris and reuse it. And even if you can, as seems to be the case with OpenSkies, the actual service is only a small portion of the value of the ticket — getting to and from Paris (safely) seems to be what one is paying for more than anything.
Don’t get me wrong, I give OpenSkies big thumbs up for this, but I feel bad for them already…