As I wrote about a few weeks ago, I booked award tickets on Virgin Atlantic for my brother and his girlfriend to go to London, and for one night of their stay they’ll be at the Hilton Trafalgar on points. Yesterday I got an email from the “Guest Services Co-Ordinator” with the subject line reading “the trafalgar.” While it comes from a Hilton email address, it strikes me as being odd to have such a general subject line without any caps. Maybe something like “Information about you your upcoming stay at the Hilton Trafalgar” would be more appropriate?
Today I received yet another email from the same person, talking about a “guest exclusive dining option.” The email subject line this time is simply “market menu,” as if I’m supposed to know what the hell that is. The most ridiculous thing is that I can see all the people she emailed this to, instead of BCC’ing people.
This seems to be a pricey and generally well regarded hotel. Are you friggin’ kidding me?