I think there’s no denying that the public perception of Uber has changed substantially over the past couple of years. When Uber first became popular it was sort of the underdog that everyone loved, as they were taking the taxi mafias to task. Unfortunately that perception has changed, especially over the past few months.
After countless corporate scandals and widespread dissatisfaction among drivers, they just aren’t as beloved as they used to be. Originally people used Uber to boycott taxis, and now people are boycotting Uber.
Personally I continue to use Uber, mainly because I think Uber is still better than taxis. I have started using Lyft a bit more as well, but they’re not available in all markets.