As much as Delta has led the race to the bottom as far as U.S. frequent flyer programs go (by adding revenue requirements, awarding miles based on spend, adding basic economy fares, eliminating award charts, etc.), they’ve also genuinely innovated in many ways. Unlike other loyalty programs, they’ve made some significant and deliberate improvements, which I commend them for.
Just to give a couple of examples, a few years ago they eliminated fare restrictions on systemwide upgrades, and just last year they added the ability to redeem systemwide upgrades on Virgin Atlantic.
Well, Rene’s Points writes about some potential changes coming for top tier Diamond Medallion members, which I hope to get confirmed one way or another soon.