While I love Cathay Pacific’s first class product, their business class product isn’t as industry-leading. While their reverse herringbone seats are great, I find the service leaves a lot to be desired. The food is fine/unmemorable, but the service very much feels like an assembly line. So you don’t really get any personalized service, but rather the service is just reactive.
Don’t get me wrong, I think Cathay Pacific has great flight attendants, but rather that it’s just the system that they have in place isn’t really conducive to providing a great experience.
The good news is that Cathay Pacific will soon be offering dine on demand in business class. It was reported a while back that Cathay Pacific would be testing out dine on demand in business class on a couple of routes, as follows: