Yesterday I posted about the targeted promotion I received from Hyatt Gold Passport, offering 50,000 bonus Gold Passport points after 20 stays.
Typically when there are targeted promotions there are several versions of it, and it can take a while for every eligible member to be contacted. After all, with millions of members all emails will rarely go out at exactly the same time. I recommended that people wait before being disappointed that they weren’t targeted.
That didn’t happen. A lot of people were pissed, and even said they would be switching stays to Starwood or another chain, despite the fact that other hotel chains haven’t even announced their fall promotion yet.