Yesterday Marriott was in trouble with the Chinese government for listing Tibet, Hong Kong, Macau, and Taiwan as separate countries in a survey that they sent out to guests. China viewed this as Marriott disrespecting their sovereignty, and to punish the world’s largest hotel chain, they shut down their website and app in China for one week. That has to be really costly for the hotel brand.
It looks like Marriott isn’t the only travel brand in trouble with the Chinese government. Delta is also in trouble for displaying Taiwan as a separate country, though has apologized for this “grave mistake.” Per CNN Money:
China’s civil aviation regulator has contacted Delta and instructed the company to rectify the issue immediately, according to a notice posted on the agency’s website Friday.
“In the meantime, the Civil Aviation Administration of China demands that Delta Air Lines apologize immediately and publicly,” it said.
“It was an inadvertent error with no business or political intention, and we apologize deeply for the mistake,” the company said in a statement to CNNMoney. “As one of our most important markets, we are fully committed to China and to our Chinese customers.”
As of now it looks like Delta won’t be punished in the same way that Marriott was, and it seems like an apology will suffice. Well, at least that’s the case as far as the government is concerned, though many are outraged and calling for a boycott of Delta. Per SCMP:
“Why is there a need to correct themselves and apologise? Why don’t we just kick them out since the market is so big,” the person said in response to the aviation authority’s demands.
Another nameless internet user was equally adamant in how such offenders should be treated.
“Supporting [these regions’] independence means you are against China. Such firms should be kicked out of China,” the person said.
(Tip of the hat to Dan)