Priority Pass is the world’s largest network of independent lounges, with over 1,000 lounges around the world that members can access. The variance in quality between Priority Pass lounges is huge. Some lounges are beautiful but have a limited food & drink selection, other lounges have bad decor but a good food & drink selection, other lounges have a bad food & drink selection and and bad decor, etc… you get the point. 😉
However, earlier today I visited a Priority Pass lounge for the first time, and I think it might be my favorite one in the word. No, it’s not physically the most beautiful, but I’ve never been to a Priority Pass lounge with such great amenities and such well intentioned service.
Specifically, I’m talking about the Grand Lounge Elite Mexico City Airport, located in Terminal 1.
I looked up the Priority Pass options at Mexico City Airport before my trip, and was intrigued when I read this about the lounge:
Complimentary shoe shine, hand & foot massage, and nail (Gel) service available.
A Priority Pass lounges with free massages? As it turned out, that was only the beginning.
The lounge’s decor is perfectly okay… certainly nothing special.
The buffet wasn’t impressive either (it actually looked actively unappealing, though maybe that’s just because of my disgust with hot dogs in general, and in particular those hot dog machine things).
However, everything else about the lounge impressed, from the amenities to the staff.
The lounge had over a dozen attendants. They all had earpieces and would communicate with one another, and then one person would be assigned to you to take care of you. When you walk into the lounge an attendant welcomes you and helps you decide where to sit, and it goes from there.
The lounge offers a la carte dining, and the selection changes several times throughout the day.
When the food is ready it’s brought to you on a tray with a padded leather backing that you place on your lap. It might not look like much, but the pasta tasted excellent.
The lounge also had custom made espresso beverages. I had a cappuccino, which was delicious, though I’m still trying to figure out what the foam art on it was (can anyone guess?).
Our fabulous server constantly checked on us and encouraged us to order more, though we weren’t hungry.
On top of that, you can receive a complimentary 15 minute massage, nail service, shoe shine, etc. I made an appointment with just 30 minutes notice, and this service is actually provided in the lounge’s other location, so when it was time for my treatment I was escorted to that lounge. I could choose between a hand or foot massage. I chose a hand massage, and it was excellent.
It’s hard to put into words the “X factor” of this lounge, but the attention to detail and genuine pride everyone took in the lounge really made me feel so comfortable and welcome. For example, the bathrooms had mouthwash, deodorant, shaving cream, etc., which you don’t often see. There was even a bathroom attendant who would open the bathroom door for you, hand you a towel after washing your hands, etc. As you’d expect, the bathroom was spotless.
Then when you leave the lounge, each guest is offered a Hershey’s Kiss and thanked for their visit. Oh, and if you don’t feel like walking to the gate, they’ll drive you there in a golf cart (though we didn’t take them up on this offer).
I’ve never in my life been more impressed by a Priority Pass or contract lounge. Physically this lounge isn’t anything special, but this lounge is the perfect example of how much of a difference a bit of effort can make. Between the a la carte dining, massage, offer of a golf cart to the plane, attentive service, and all the other little touches, I felt like I was in the international first class lounge of a really well intentioned two star airline, rather than in a Priority Pass lounge.
Has anyone else visited this lounge? What’s your favorite Priority Pass lounge?