Through this partnership:
- SPG Platinum and Gold members earn 1 Starpoint for every dollar spent on eligible Delta flights. Plus, SPG Platinum members enjoy elite benefits when traveling with Delta, such as Priority Check-in, Priority Boarding, Unlimited Complimentary Upgrades, and first checked bag free.
- SkyMiles Diamond, Platinum, Gold and Silver Medallion members earn 1 mile for every dollar spent on eligible room rates at over 1,100 Starwood hotels and resorts globally. Plus, SkyMiles Diamond and Platinum Medallion members receive additional SPG benefits at Starwood hotels and resorts — 4 p.m. late checkout, access to the SPG elite check-in line, complimentary in-room Internet access and an upgrade to an enhanced room at check-in, when available.
I’m a Starwood loyalist though not a Delta loyalist. However, I do occasionally find myself flying Delta when it’s most convenient, and when that’s the case, I appreciate the benefits of Crossover Rewards.
When this partnership was first introduced, Crossover Rewards upgrades on Delta solely got you onto the first class upgrade list. That sounds great in theory, except you’re basically dead last on the list, so your chances of clearing an upgrade are small (however, it’s not totally impossible).
Late last year Delta added Comfort+ upgrades through Crossover Rewards, which I considered to be a nice enhancement to the program. On many routes, an upgrade to Comfort+ is much more attainable than an upgrade to first class.
Yesterday I had my first experience with this. Admittedly it was on a short 39 minute flight from Seattle to Spokane so the upgrade didn’t matter that much, but I figured I’d report back with my experience. If you’re a Starwood elite and in a similar situation, here’s what you can expect.
After you make your booking, log into your reservation online, and make sure that both the “Request Upgrade For First Class” and “Request Upgrade For Delta Comfort+” boxes are checked. The latter wasn’t checked in my itinerary, so I had to manually add it.
At that point when you check in you should see yourself on both the first class and Comfort+ upgrade list.
The catch is that you’ll only clear your upgrade at the gate, or perhaps shortly before that. You’re not going to get the upgrade 24 hours out (when you check-in). If you have a mobile boarding pass, you should eventually see in the app that your upgrade shows as having cleared, along with the seat assignment.
I ended up getting a bulkhead Comfort+ seat, which was great for the short flight. However, even though free drinks and snacks are advertised as a feature of Comfort+, there was no service on this flight due to “the short duration.” Meanwhile my friend who flew Alaska an hour later on a 737 was served snack mix and drinks in economy.
I wouldn’t count on a great Comfort+ upgrade through Crossover Rewards on a Monday morning Atlanta to New York flight or a transcon, but for west coast flights operated largely by Embraer regional jets, this is fantastic. The flights don’t have many elites based on looking at seatmaps, and there are no middle seats, so you’ll get a Comfort+ aisle or window seat.
Have you ever gotten a Comfort+ upgrade through Crossover Rewards? What was your experience like?