I’ve spent the past few days in NYC, and last night decided to check out The New York EDITION. Given Marriott’s takeover of Starwood, I’m doing what I can to review more Marriott brands, so us Starwood loyalists can get a better sense of what we can expect.
EDITION is one of Marriott’s highest end brands, and right now they have a fairly limited footprint, with locations in Abu Dhabi, London, Miami Beach, New York, and Sanya. Overall I liked the hotel’s aesthetic, and could see this being a brand I grow to like.
I’ll have a detailed review soon, but in this post just wanted to touch on one major frustration I have with this property, which I see at hotels occasionally.
EDITION is one of Marriott’s brands where Platinum members don’t receive free breakfast. That’s a general frustration I have with Marriott Rewards and why I’m worried as an SPG member, given that I get complimentary breakfast at all SPG properties.
I wanted to experience the breakfast at this hotel, though, so booked through Virtuoso, which came with a $100 food & beverage credit plus free continental breakfast.
I don’t remember the last time I’ve booked a hotel through Virtuoso that didn’t come with a full breakfast, even when it stated only a continental breakfast was included. I think of it as under promising and over delivering.
At check-in the associate confirmed I would receive complimentary continental breakfast either in the lobby lounge or room service (the hotel has a restaurant that serves breakfast, but the benefit doesn’t apply there, and neither does the food & beverage credit, which seems awfully cheap). I figured this would be explained in the room service menu, but I didn’t see any continental breakfast option.
So in the morning I phoned up room service to ask what the benefit was, and was told that continental breakfast included coffee, juice, and one pastry or croissant per person. Personally I didn’t want a 500 calorie pastry for breakfast (though I ordered one for the picture), so that left me with coffee and orange juice…
…and the hotel offers complimentary coffee in the lobby, so that leaves us with just orange juice.
Most amusing of all is that I was asked to sign a $67 check for the above, though it was taken off at check-out. Oh, New York City prices.
The last time I had this happen was in 2012, staying at the Le Meridien San Francisco.
So, what’s the point of this post? I recognize that this is technically a continental breakfast. Technically. So it’s the hotel’s right to be super cheap with this benefit. At the same time, it’s my right to avoid this property in the future and to warn others.
What frustrates me isn’t that they’re choosing to not offer a full breakfast, but rather the lack of options. If there’s one thing that road warriors need more than just about anyone, it’s healthy food. Fine, don’t offer a full breakfast, but at least make yogurt or fresh fruit an option in place of a pastry.
To me this benefit screams “hey, we technically have to offer free breakfast, but want to make it as unappealing as possible.”
Fortunately hotels like this are few and far between. However, it’s very sad that a luxury hotel considers this an acceptable breakfast.
What do you think — is the above a reasonable continental breakfast, or would you be frustrated as well?