Confession: I Just Checked My 2017 American Elite Mileage Total For The First Time

For years I’ve been obsessed with airline loyalty programs, and have been a proud American AAdvantage Executive Platinum member. I’d dread January 1, since it meant my elite qualifying miles for the year would be reset, and I’d have to start all over again. At the beginning of the year I’d plot out my travel for the year meticulously, to make sure I passed 100,000 elite qualifying miles.

Unfortunately AAdvantage has made a lot of changes over the past couple of years, from awarding redeemable miles based on distance flown, to adding a revenue requirement for status, to cutting the number of systemwide upgrades that Executive Platinum members get in half, to hugely devaluing their award chart. The program is now merely a shell of what it used to be.

AAdvantage-Program

The end effect is that I don’t think it’s worth going out of your way to earn airline status anymore. Premium cabins are priced more reasonably than ever before, which has made upgrades tougher. Nowadays if I really value first class and the premium isn’t crazy, I just pay for it, because the gamble isn’t worth it to me.

All of these changes have caused me to no longer be loyal to AAdvantage. Don’t get me wrong, I may very well still earn status with them in 2017, but it won’t be because I have some irrational allegiance to them. Instead it would just be because they happened to be the best carrier for specific flights I needed to take.

Nowadays I mostly fly the airline that has the most direct routing or offers the all around best value and experience. There’s no way I’m paying extra to fly an airline just because I have status on them, etc.

Anyway, the point of this post is that something very surprising just occurred to me. Like I said above, I’m someone who historically religiously checks my mileage accounts to track my progress towards requalifying for status. I couldn’t believe this, but I just realized that prior to today, I hadn’t once checked my progress towards AAdvantage elite status for 2017.

The only reason I checked was because I was considering booking a discounted business class ticket on American from Europe to the US, and was trying to decide whether it would get me any value towards status or not. If that’s not a clear indicator of how this program makes me feel, then I don’t know what is.

So, how close am I to status with American for 2017? We’re almost at the halfway point of the year, and I’m about a quarter of the way there when it comes to the mileage and spend requirement… and that doesn’t bother me one bit.

So I’m not sure whether I’ll requalify for Executive Platinum status or not. I’ll keep flying as usual, and at the end of the year it’ll be a decision that’s made at the margins. I haven’t gone out of my way to fly American this year, so if I naturally end the year with somewhere under 100,000 EQMs and 12,000 EQDs, the question will be what the incremental value of the status is.

Could it be worth going out of my way to book a ticket at the end of the year to earn Executive Platinum status, if I’m within 10,000-20,000 elite qualifying miles? Maybe. But that’s about it.

Has your approach towards elite status changes in 2017 compared to past years?

Comments

  1. My anecdote: I just booked a flight on Delta for the first time ever, after ~5 years (pretty much my entire frequent flying time) of exclusive United or American flying.

  2. The litany of stories of Exec Plats failing to upgrade, along with how difficult it is to find a saver award (I recently needed one seat three months out from MCI to LAX and set an EF alert and it NEVER opened up, despite cabins being empty), to veteran FA’s who are bitter and resentful at management and take it out on customers, to the hideous old Cactus A319s that advertise first when it’s a coach seat, make it near impossible to credit to AA again.

    The cherry on top was Parker’s recent comments about how they don’t want “the guy who spends 8K looking for mistake fares and flying the cheapest routes for maximum value” that they “prefer” the leisure traveler who flies three times a year in premium cabins with high spend — that really set in stone why I’ll never go back to AA — and this is a ten year consecutive Executive Platinum member talking…

  3. Ben, maybe I’m not understanding, but from the dashboard, it looks like you’re more than halfway there. You have spent $3,479 and the goal is $6,000. You have traveled 27,253, and the goal is 50,000. Isn’t that more than halfway on both measures?

  4. “So, how close am I to status with American for 2017?”

    On a strict technicality the way you phrased that sentence, you are already there. 3479 EQD + 27253 EQM already qualifies for Gold status for next year.

  5. Same here. Just booking what comes out to be the best price, but so far it has all been nearly Qatar and OW airlines that comes out with the reasonable fares in Premium cabins, so still able to build my AA account. But as Lucky says, will not go out of my way to book with AA anymore after such a terrible devaluation and no love for non-US based members like DL SM.
    Furthermore it seems from my last flights with AA both ground and inflight service has been rather a big let down.

    Cheers!

  6. I wholeheartedly agree. AAdvantage is no longer a loyalty program for me. I logged on today and was met with a Platinum status (LT Plat) which is the first time since 2002 that has happened rather than Executive Platinum. The only remaining aadvantage for me is the customer service which over the years has been head and shoulders better than any other airline. From now on, if American wants my business, they will have to earn it with no aadvantage over any other airline. As of now, they are at the bottom of my list due to the changes over the past year and very shoddy service on many international flights.

  7. @Ben, why not just credit it all to Alaska after status matching? I realize you’d lose the few 1st class upgrades you’d have otherwise through AA, but they have the better program and pretty good partners.

    That’s what I did, so I’m curious why you didn’t in case I missed something…

  8. The program is still useful to me because I fly only international routes in premium cabin. As an EXP, last week I earned 41,800 miles for my flights, along with the approximately 12,000 miles (3 miles per dollar on my AA Aviator Silver Card) for the flight purchase. The status comes into play because of the additional mileage award (11 miles per dollar). As for spending, I’m spending more on my hotel cards these days and am taking advantage of the hotel loyalty benefits more. Other than flight purchases, I’m not using my AA cards much now.

    On a positive note, I am starting to see more saver space for premium cabin flights (that thankfully aren’t BA) – maybe that’s a hopeful sign that we’ve seen the bottom.

  9. I’ve been Platinum the last two years and I won’t hit PLT again for next year I am pretty sure. And I’m fine with that. I still will however strive for Gold because one of the biggest benefits I value is free standby. Since you get that with Gold I will just plan to hit Gold and be happy with it.

  10. @zow – that’s just platinum level, not executive Platinum.

    @Lucky – It might be a good idea for AA to witness Ex Plats curtailing their spend on American. If the airline sees fewer people at all levels of status maintain their loyalty levels then they may see they went too far too fast.

    Since premium cabins are more reasonably priced I wonder how soon American will start devaluing those cabins as well – snack packs instead of meals, reduced seat pitch, etc.

  11. I agree that status is harder to get and less valuable that in the past, but it is still worth it to me to make sure that I re-qualify for AA EP and UA 1K each year. For one, the 11x multiplier makes flying more valuable in terms of redeemable miles. Second, access to F lounges in places like HKG, SYD, and LHR make long trips much better. Third, being able to make/change/cancel award bookings basically free of all fees is a huge plus. Most important to me, however, is being able to use the 1K and EP phone lines, especially during irops. Very short hold times and agents who actually can and will help you are invaluable when things are going sideways. I certainly wish upgrades were more common and award space more plentiful, but for frequent travelers top-tier status still has significant upsides.

  12. If their AAdvantage program is about trying to keep high spenders loyal, it’s failing miserably at that as well. I’ve met the required amount of spending for Executive Platinum for this year already, yet I have less than half of the 100k EQM’s required, and there’s no reason for me to care about that. The status perks I’m receiving aren’t reflective of the revenue I’m giving American. American has just been lucky that they happened to be the best choice for my travel needs at the time (they aren’t currently).

    If the low spenders are spending money elsewhere, and the high spenders are as well… they’ve got a big problem.

    If you’re going to base perks of the program on spend, then dump the EQM requirement entirely and make it entirely spend-focused. If you’re not, then dump the spend requirement and keep only EQM’s. Keeping both means their AAdvantage program isn’t attractive to anyone. As Gary noted in his Golden Goose article, it’s showing up in a hit to American’s profits, so I expect something to change soon. It’ll be interesting to see what changes.

  13. I booked a DL ticket for the first time ever this year, and it was an F ticket at that. Why? Because it was the cheapest F seat that got me where I was going. After the AA earnings devaluation it has become impossible for me to earn anything above Gold which is for the most part worthless IMO. I have to book Y for work and I book F/J for personal trips so that combination was always enough to push me to Platinum, if not EXP. Status not really being a consideration anymore I just go for whatever is cheapest. I wonder if so many more people thinking like this is going to cause some increased pricing competition for premium cabin seats now that we’re not loyal to an airline?

    On a side note, it’s a real shame we’ve lost the ability to credit DL to AS. While DL has been having some decent award ticket sales lately I value AS miles way more. Crediting my DL F/J miles to AS was awesome.

  14. This will be my last year as Executive Platinum. Never found sAAver awards so I’m draining the miles with full price awards.

    Going forward I’ll fly Southwest and earn a companion pass, JetBlue Mint and whatever carrier has the best fares for international premium flights.

    I’ve hit 25% on complimentary upgrades so far this year and I’m fine with Priority Pass options internationally so since they’ve made it hard to get value from status, I don’t see that I’m missing much at all.

  15. 250,000 miles on AA Metal in 2015 and 300,000 miles on AA Metal in 2016. Somewhere around $35,000 in spend each year. I used up all of my SWU’s and now just book the best business class flights I can find for my flights to Asia. I base this on
    1) Routing/Time 2) Price 3) Equipment. My mileage on AA Metal this year will be about 1/3 of what it was because of their changes and my new strategy. While it does suck, it’s life. We will know a few years from now, if they made the right moves or not.

  16. Which other OW carrier are you currently Emerald with, if you are so nonchalant about retaining EXP?

  17. I wholeheartedly agree. I have been Exec Plat for 18 years in a row and have logged 6 million miles on AA. They no longer care for me or anyone basically writing this post.
    I will also look at year end if its worth making the extra flights to get Exec Plat . First time ever this has happened. I am now flying other carriers and compare fares with other airlines. GOOD BYE AA !!

  18. I find it funny that Lucky only thinks “status” is EXP. You already have status and will likely be a Platinum or Platinum Pro next year. That’s totally fine.

    I’m at
    – 5,249 EQD
    -28,039 EQM
    – 9 segments

    I’m Platinum now and will be happy to quality for Platinum again. 7 segments were business trips, 2 personal.

  19. This will be my last year to achieve requalification as EXP primarily due to business travel to Asia on QR. No plans for elite status with AA after 2018.

    I plan to do a status match with Delta after June 1, 2018 for Platinum (if still available). My future business will go to Delta and Alaska.

  20. Totally agree with this. No airline has my loyalty as they are all about their bottom line and filling planes. They don’t care about road warriors lime me anymore who only fly domestic.

  21. It’s now just AA status you’d be losing if you don’t requalify, it’s OWE. Isn’t that worth factoring in?

  22. I am a lowly Gold and the reason that I will work to at least obtain Gold year after year is the free same day standby. This is a huge perk. I can book the cheapest ticket offered for the day at the worst times then just fly standby for the optimal time I want to fly. There has only been one time that I have not gotten on a flight when flying standby (granted I fly out of CHO through CLT 98% of the time. This may not work for a NYC or LAX area flyers). In addition, if I am on a work trip and need to leave earlier or later than originally planned I can do so free of charge. This perk has saved me hundreds of dollars over the last two years.

  23. It’s not just AA, it’s all of the airlines (except Alaska). They have all reduced the earn and increased the mile prices of awards (even though revenue ticket prices have dropped) so much that it doesn’t make sense to be loyal any more. I Just pick the cheapest flight that fits my schedule without worrying at all about the FF miles. For international flights, I even make sure to avoid US carriers as foreign airlines offer much better service.

    I don’t know why the airlines have taken this approach. The resulting lack of loyalty should have been very predictable. Now they have to compete on price (or schedule) to get business.

    Maybe in a couple of years they will reinvigorate their frequent flyer programs.

  24. I can never get my 500 mile upgrades to clear the upgrade list because I am only Gold status. If I lose status, I cannot use the upgrades at all.

    I can’t use a benefit I have earned. Is this legal ?

    l know these upgrades have a monetary value of around $35 per 500 mile upgrade. ?

  25. Same here. I’ve had some status with us or AA for close to 20 years (was exec platinum just a couple of years ago). YTD I’m at zero miles. I’ll probably fight to get gold so I have something. Plus I’m at 930K miles so might as well go for the million,.

  26. With the cost of F fairs so much more competitive, even more so in relation to more exspensive Y fares – loyalty doesn’t make much sense with the big 3. Alaska does really look good today, especially with the expanded network. Hope it stays that way.

  27. I’m fortunate to have lifetime Gold with AA from the old days when they used to count all base and bonus miles. Two first class RTW trips a year originating in HK over 5 years was pretty much what it took to earn it (back when first class was cheaper and still didn’t have lie-flat seats). Got all the EQD’s towards Platinum this year but will likely not get the ridiculously high EQMs. I’m not holding my breath that Gold will be worth much in the future, but am happy to keep what few perks I can get as long as I can get them.

  28. United 1K for 7 years and my first time flying OneWorld this year, became Executive Plat in April. So far I’m not impressed. AA ground operations are a disaster, particularly in LA where every single 14 hour flight I arrive on sits on the tarmac for 30+min waiting for the overburdened ground staff to finish with other flights. The American Eagle remote terminal is the most ridiculous thing I’ve ever seen at an US airport. Requiring 2 buses in my case to get to a flight at times. UA Mainline and Express flights just land at LA and park at a gate No waiting, no buses. The admirals clubs suck, there are only a handful of them in the whole county it seems and they’re all under construction at all times. Cathay is not bad but the lounges are overrated. Like a lot of the chinese food in HK, Cathay lounge food lacks wei jing, so it’s bland and makes me miss the mainland. Qatar Airlines, where I spend most of my time is maybe the most overrated airline on these blogs. Econ food is ok. Business food is hit or miss. Amazing Nobu noodle soup. Most everything else sucks unless you’re an american dope who doesn’t know anything about food (all bloggers here). Lackluster FAs. The food in the Al Whatever lounge ranges from disgusting to revolting. The fancier Qatar lounges in general are freezing, cold, impersonal, lonely, depressing Bengali workers who are hard working and smile but obviously sad they have to live in such a miserable culture-less place, and the entire Al Whatever lounge lacks any windows but is open to the airport so you are never far from the sounds of screaming and cackling children down below. I actually prefer the Emerald lounge now that I’ve been to them all. Warmer and nobody bothers me.

    The AA planes themselves are not bad but the food has to be the worst in the world. The staff all seem like they wish they worked literally anywhere else and they just don’t care. The AA iphone App is amazingly useless. It’s a strange airline compared to Delta or United with an incredibly dinky at times OneWorld alliance.

    It’s nice to try something different but the whole experience makes me appreciate United in ways I never realized. As a million miler I’m a free agent but looking forward to my flights on Lufthansa, Swiss, Aegean and Asiana (good seats even in Economy) later in the year.

  29. I get your point about elite status generally not being worth it any more as a goal.

    But do you think this is true even at the highest levels, such as AA Concierge Key or UA Global Services?

    Seems to me these levels still have high value…though as a practical matter those levels typically aren’t reached by people carefully paying the points game but by people whose companies are paying tens of thousands or even hundreds of thousands annually for business trips in premium cabins.

  30. I am on my way to making Platinum Pro. I figured I would give that a shot and see if it makes any difference – but it will give me something through January 2019. I am already LT Plat (for whatever that is worth these days) and have been a mix of Platinum and EXP over the past 20 some odd years. I will hit the EQD’s and EQM’s this weekend. I did one of the QR sale fares on LAX-SIN and this weekend I’m doing a YVR-CPT-ORD run in WTP.

  31. I am Platinum for life and have been EXP for the past 16 years but am quickly losing loyalty with AA. Because of the spending requirement, I doubt I will get EXP this year and with the limited amount of miles I get, and the fact that my company can always find cheap AA flights, I see no real incentive to try and stay on American past this year.

  32. Did anyone else notice, in the new upgrade prioritization for EXP, how they are handing EQD? The first upgrade prioritization is “Type of upgrade”. The second is rolling EQD. And below are the factors for the EQD.

    – EQDs that would’ve been earned for eligible travel August 1 – December 31, 2016
    – EQDs actually earned January 1, 2017 – now (less than 12 months)
    – EQDs earned from reaching qualifying spend thresholds on eligible AAdvantage® AviatorTM MasterCard® cards

    Its the MasterCard spend that I find interesting. I have not researched how that converts or how influential it will be but the concept of people’s credit card spend becoming much more influential is frustrating. It sends the message that spending money with American flying around matters less and less.

    Regarding source — this is the AA link sent in an update to EXP.

    https://www.aa.com/i18n/aadvantage-program/aadvantage-program-updates.jsp?c=EML%7C%7C20170519%7CADV%7CMKT%7CSOLO%7C%7CLPM_AADV_Redesign_4b

  33. as a small business owner, I plan my trips a year in advance. I figured that using points (buying or via cc) to redeem for award flights is a far more straight forward option than stick with a particular airline a work my status up.

  34. I saw the writing on the wall, burned my miles on a nice premium journey, and got off the status treadmill just in time. I appreciate the reports from those who hung in there.

    I’ll pour some sparkling white wine on the ground for the old program. It was great while it lasted.

  35. I am a long time 1K UA flyer, now GS, for a few years. I’m not impressed. The telephone staff on the GS line are very polite but domestic upgrades out of EWR, ORD, LAX, SFO are well below 50% unless I use an instrument. In fact, I usually preboard with other GS, and we all walk to Y together. Its called living the dream. I usually reach 1K by Feb. each year without trying as I’m hub captive in EWR and strongly prefer non-stops, but I would not use my own dime on UA. Best to keep expectations very low as it results in less disappointment.

  36. I’m a 12-year executive Platinum. I will do 5000 miles at the most with American this year. I did a status change to Alaska and I’m extremely happy with the service and the program. Doug Parker is a criminal to all of us frequent flyers. American no longer deserves our business and no longer are they trying to get it. I have 1.4 million American miles and we’ll be trying to spend them as fast as I can before they become worthless. I am Platinum for life, and I expect down the line that will do me some good. But I do believe it means I have to fly once a year on American. You can bet it will be only a short Hop LA to San Francisco one way with the return on another airline. Comments about the staff are right, they are fleeeing like roaches off the burning boat. No one wants to be affiliated with American Airlines any longer, passengers or employees. What a letdown, I was a proud AA flyer for many years and the deterioration of the airplanes, the frequent flyer program and the quality of earning and spending the miles has gone off the cliff.

  37. I always find the status-loyalty link interesting, because I’m someone who never qualifies for status (I’m usually always about 3-4k miles away from it with Delta, and don’t have those extra $2k to dish out for status at the end of the year). I still stick with Delta, because, even though I might not have status and therefore not get upgrades, their miles don’t expire and my experience, qualitatively, is so excellent. Every time I’ve flown American I’ve come away bitterly disappointed and in a bad mood. I’ve been yelled at by AA employees who couldn’t pronounce my (long) last name and got angry that I didn’t realize she was calling me from the podium. I recall flying a transatlantic AA flight 5 years ago max that had no entertainment (like, at all, no seatback screens) and no wifi. Maybe it’s been just my luck, but if I”m not going to make status, and the service on one airline is highly superior to another, I’ll stick with that airline.

  38. College student with EXP here. So far I’ve had some sort of AA status for three years. This has been my first time as an EXP.

    I’m about $5k in spend and 40k in miles. The hilarious part is, I don’t fly American often unless it’s domestic and I don’t spend nearly that much. Earned the majority by this ticketing through BA or flying Oneworld airlines.grabbing another $1k soon.

    It’s great if you fly premium cabins internationally. Awards are fine since your only other options are BA or Alaska, both come with award availability trade offs and costs. I found the sweet spot to earning is Premium Economy.

  39. After a million plus I gave up on American. Not worth it to me.

    I had Delta match status and moved my travel to them.

  40. As a present EXP with AA I’m not happy with the 4 SWU. What incentive is their to fly after I use them. Next problem is that I have a flight next and when I booked zero C inventory. That was 5 months ago and only 3 seats were taken in J class.
    Now there are 3 left and still no upgrade. I’m told maybe at airport for this long haul flight. I don’t feel special as an EXP and therefore will go for just Platinum this year and forget it.

  41. When American devalued their loyalty program all bets were off for me. So I recently flew Chicago to D.C. On United. And I was in boarding grp 3 on the way home. Boarding grps 1& 2 consisted of everybody else on the plane, grp 3 was me! No overhead space and a cruddy experience. United never again…ever.

  42. Ditto to all comments so far.I’m EXP, PLT for life, approaching 4M mile mark and I don’t care anymore. AA has successfully and finally disenfranchised me. I’m a big & tall boy and love flying in first cabin. I’ll shop for best deal & just buy my ticket, which is want they wanted to achieve, but it won’t be on AA anymore. Actually, I feel liberated since my loyalty is not being rewarded, I can fly whomever has the most direct flight and I’m guaranteed my seat upfront. Thanks AA.

  43. Pity those, who like me, are overseas. As a London-based EXP, the EQD is impossible to obtain due to the low earning on short-haul flights on BA, 500 mile upgrades being next to value-less, lack of (non surcharged) award space ex-UK, etc. Introducing upgrade criteria for credit card spend not available to members outside the US was the tipping point. Add to that the lack of transparency on EQD and EQM to what you spend adds to the frustration. How can a GBP750/USD970 fare (excluding GBP170 in taxes) earn just 500 EQD? This has happened on two long-hauls now, and I just don’t have the energy to follow-up for such meager gains.
    My strategy for this year is to enjoy EXP while I can … use my SWU (one down already), use up my banked miles, and start accruing on BA Executive Club with no preference on which transat carrier is operating the flight. I will travel with whoever is the cheapest and most convenient, and that includes non-OW itineraries. Loyalty programmes ain’t what they used to be.
    No hard feelings AA. It was good while it lasted. I might come back when you value my custom once again.

  44. To Doug Parker I would say that perhaps he should fly his Intl. Premium cabin himself and realize that most of the passengers are non revenue crew and staff. Anyone who is “paying” in any manner (fares, points, discounts) will (and should) look for Big Three M/E carriers or Asian counterparts.

    And with you Lucky, for the first time in years I could care less about my EXP status. I am spreading my dollars and hate to the U.S. carriers equally when no choice of foreign airline is offered. And I much prefer Alaska if making any U.S. choice at all.

  45. I liked the old program. Used many of the miles for visiting my children + grandchildren. Now I need the double of miles to do the same…that means in other words: MILES HAVE BEEN WATERED DOWN….over the years I have achieved lifelong Gold status (as long as the program exists…..) ….

  46. The new AA program stinks to high heaven! Last flight I had was Qantas from STL – LA to Melbourne and Melbourne/Sydney to Dallas – STL, over 9000 miles each way! AA gave me only half of that for EQMs (I had to fly coach on this trip). Qualifying miles for each segment was half the amount. Total miles didn’t even equal the miles I flew! If American wants my loyalty back, they are going to have to change the program.

    The only nice thing about this trip is that I broke 2 Million miles. Lifetime Platinum! (Thx American for screwing up your Platinum program as well with “Platinum Plus”) Which got me into the Qantas business lounge. Which is better than how AA treated me on the trip.

    Delta on the other hand… I get at least 500 miles for each segment, even on discounted tickets. I’m Diamond on Delta and am treated wonderfully. And I’m about to break 1 Million MQMs on Delta. The Diamond agent I talked to this morning about a trip change noticed this and said they would recognize me on the flight when I broke 1M! When I board a plane on Delta, they thank me for my status. I had to sit in steerage last week going home, and the pilot wrote me a thank you note for flying on Delta. If Delta’s trying to keep my loyalty, they are doing an excellent job.

  47. I did what I can do and decided to protest with my wallet. I took my business elsewhere and especially on Asian trips.

  48. Your rant was amusing Andy and you raise a valid point (amongst others) about the bloggers’ general understanding and appreciation of food.
    But that’s fine…. they are flying and points bloggers, not food critics, and never give the pretense of being anything but that.

    Just do what most people do and read their comments for reviews of hard and other soft products and ignore the stuff on food.

    On the other hand, your professed love of MSG also betrays your limitations as a food connoisseur so it may be appropriate to climb down from your high horse.

  49. EQD: 6400 paid to date. EQM: 52,000 miles. (145,000 EQM in 2016)
    As EXP, I am never spoken to by name while onboard. It is rare to even receive eye contact while in the front cabin. In the back cabin when in the exit row recently, the FA said “THIS entire row…..” which meant to the other FA that we were all EXP and the food / drink was to be comp’d. Not an great level of service, to be sure.
    I try to be nice to the crew as I know we’re are a handful with demands and attitudes, etc.
    But, living in Miami, AA is the most obvious choice for travel- best nonstop flights to just about anywhere. I will let the chips fall where they may at the end of this transition year.

  50. Domestic road warrior, EXP, 1.5MM.

    Today is the day that made me hate AA with a passion brighter than the sun.

    Yes, the program has changed, and there is no doubt it favors the international travelers.

    But the final straw was being denied same day flight change, a “benefit” for the EXP.

    I called the EXP desk, was told that two seats were available… but no seats were available for same day change. The would SELL them to me, but not allow a change.

    Either there is a benefit (same day no penalty change for EXP) or there is not.

    The conversation that ensued could have been from a Marx Brothers film:

    * AA: There are seats.
    * ME: great, put me on.
    * AA: We’re sorry, we can’t, there is no availability.
    * ME: YOU JUST SAID THERE ARE SEATS!!!???!!!
    * AA: We will sell you one…
    * ME: but it’s a EXP benefit
    * AA: Based on availability
    * ME: you said there are seats available…
    * AA: … BUT not for you, unless you want to buy, or add yourself to standby at the airport.

    Moronic logic followed, with Mr writing this from Dallas, instead of being back home in bed. 8 hours of life lost to AA.

    #×@¥ them!

  51. Yep. I’m done. EXP in 2015 to just three flights credited to them in 2016 (and that was only because incompetent check-in agents couldn’t correctly change my FF numbers.

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