I’m curious if I’m the only one who has noticed this, or if this is happening to everyone else as well.
Back in the day American would always send out emails when an upgrade cleared. You’d think that doing so would be common sense. The airline offers certain elite benefits, so they should be thrilled when they can tell customers “hey, look what we did for you.” It’s an easy way to remind customers how they’re appreciated.
The emails would typically look something like this:
However, I haven’t gotten a single one of these emails in 2017 — the last one I got was in December of last year. No, it’s not because a single upgrade hasn’t cleared (though they are definitely tougher to come by). To me this is just so odd. You’d think they’d take every opportunity to remind customers they’re getting these benefits, but rather I’m constantly having to refresh their app to see if I cleared.
More often than not it makes me sort of resentful, as I realize how rarely my upgrades clear in advance when I refresh the app religiously.
Is anyone else not getting American upgrade emails anymore? Can anyone make sense of this?