The Park Hyatt St. Kitts Opening Is Delayed… Again

One of the most anticipated Hyatt hotel openings at the moment is the Park Hyatt St. Kitts. Hyatt doesn’t have many good luxury resorts in the Caribbean, so this will be a very nice addition to their portfolio. The renderings of the property look gorgeous, and I’m sure many will want to redeem their points here.

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Park Hyatt St. Kitts

The Park Hyatt St. Kitts will be a Category 7 World of Hyatt property, meaning that a redemption will cost:

  • 30,000 World of Hyatt points for a free night (no blackout dates, as long as a standard room is available)
  • 15,000 World of Hyatt points plus $300 using Points + Cash
  • 48,000 World of Hyatt points for a free night in a suite (minimum of three night stay required)

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Park Hyatt St. Kitts

Unfortunately the opening of this hotel is experiencing some delays. Serious delays.

As I posted about last June, the hotel was accepting reservations for stays as of March 1, 2017. It’s my understanding that the hotel was expecting to open way before then, but they just didn’t want to get into a situation where they had a major delay after starting to accept bookings.

Well, unfortunately for them, that’s exactly what’s happening. The Park Hyatt St. Kitts now has a new estimated opening date of November 1, 2017. Will Run For Miles notes that the hotel has reached out to guests who were booked for stays before then and has given them three options:

Option A: Rebook at Park Hyatt St. Kitts for November 1st and on. We will cover up to $1,000 per person for any airfare changes and also offer two complimentary nights (outside of December 23rdJanuary 6th).

Option B: Move to Andaz Mayakoba and we will cover up to $1,000 per person for airfare changes and we will honor the rates.

Option C: Cancel completely and we will cover up to $1,000 per person for airfare change/cancel fees.

It’s an interesting approach they’re taking. Hotels are notorious for having delayed openings, and for many this became an opportunity to score a great deal on a stay. Just make a booking for shortly after a hotel is scheduled to open, and if they’re delayed they’ll almost always offer you a free future stay, bonus points, etc.

In this case I’d say the Park Hyatt St. Kitts is being fair, but also making sure that no one is exploiting the situation. If you still want to go to the resort they’ll cover any change fees on your tickets, and give you an extra two nights (which isn’t useful to many, since most people have limited vacation). But it avoids them having to give out a free stay.

Offering to switch the reservation to the Andaz Mayakoba is hardly much of a deal, as that’s a Category 5 property, rather than a Category 7 property. Meanwhile $1,000 per person in airline change fees make someone whole but doesn’t do anything to compensate for the lost planned vacation.

Andaz-Mayakoba
Andaz Mayakoba

Apparently the Park Hyatt St. Kitts has some structural issues, so we’ll see if it even opens by November 1 now…

Was anyone booked at the Park Hyatt St. Kitts? Which option did you select?

Comments

  1. I was offered the 3 options listed in ben’s blog on a cash reservation, but not the four season one.

    I didn’t find the offers particularly fair as characterized by Ben. Option 1: I’m actually slightly offended by it. Free nights are nice, but not when they think they are going to be full during the holiday weeks. For us, it’s not easy to coordinate the work schedule and the kids’ activities to get everything lined up. Now we need to scramble to find something else, with many options already booked up. After summer, when is the next time we can travel together? Christmas.

    Option 2: I’m more offended by this one. My reservation has a rate of $650/night. Andaz Mayakoba has a rate of $230 for the same dates. How are they doing me a favor?

    Option 3: well, I’m platinum with Delta and used miles. So I’m not going to have any change fees.

    As our vacation plan gets tossed aside with hardly any compensation at all, I don’t find it fair. Life is not fair I know. I’m just disappointed with a bitter taste, but I’ll move on

  2. Having lived a couple islands away from St. Kitts for a year, I can say I suspect they are having construction-issues. That is, a lack of good, qualified workers at a reasonable rate. If I recall correctly, the hotel is owned by the St. Kitts government. It’s basically a state-owned enterprise aimed at creating a jobs program.

  3. Calling you out as another reader did… copied text with options is not from willrunformiles, that shows a different set of options. Your text comes from flyertalk.

  4. wow, you lifted that text word for word right from flyertalk… and gave credit to someone else.

    I know that boardingarea bloggers hate attributing flyertalk, but if you are going to take the text word for word, you should give credit. bc its plagiarism

  5. Just to follow up my stay was for may. Maybe that had something to do with the four seasons option.

  6. @ dgross — I’m sorry, copied the wrong part by mistake. Saw Will Run For Miles’ post, then checked the FlyerTalk thread after to see how others’ experiences compared, but accidentally shared the hotel response from there rather than WRFM. Post updated, and my apologies.

  7. I have been in touch with senior management at the Park Hyatt St Kitts, who has confirmed for me that my October 2017 reservation is safe. I was told I need not change my reservation as the hotel will definitely open by then! Keeping my fingers crossed.

  8. Is this going to open on time give the devastation from the hurricanes? I’m concerned for my families thanksgiving holiday. If it doesn’t happen it will be the worst thing to happen in the Caribbean this year.

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