One of the most anticipated Hyatt hotel openings at the moment is the Park Hyatt St. Kitts. Hyatt doesn’t have many good luxury resorts in the Caribbean, so this will be a very nice addition to their portfolio. The renderings of the property look gorgeous, and I’m sure many will want to redeem their points here.
Park Hyatt St. Kitts
The Park Hyatt St. Kitts will be a Category 7 World of Hyatt property, meaning that a redemption will cost:
- 30,000 World of Hyatt points for a free night (no blackout dates, as long as a standard room is available)
- 15,000 World of Hyatt points plus $300 using Points + Cash
- 48,000 World of Hyatt points for a free night in a suite (minimum of three night stay required)
Unfortunately the opening of this hotel is experiencing some delays. Serious delays.
As I posted about last June, the hotel was accepting reservations for stays as of March 1, 2017. It’s my understanding that the hotel was expecting to open way before then, but they just didn’t want to get into a situation where they had a major delay after starting to accept bookings.
Well, unfortunately for them, that’s exactly what’s happening. The Park Hyatt St. Kitts now has a new estimated opening date of November 1, 2017. Will Run For Miles notes that the hotel has reached out to guests who were booked for stays before then and has given them three options:
Option A: Rebook at Park Hyatt St. Kitts for November 1st and on. We will cover up to $1,000 per person for any airfare changes and also offer two complimentary nights (outside of December 23rd – January 6th).
Option B: Move to Andaz Mayakoba and we will cover up to $1,000 per person for airfare changes and we will honor the rates.
Option C: Cancel completely and we will cover up to $1,000 per person for airfare change/cancel fees.
It’s an interesting approach they’re taking. Hotels are notorious for having delayed openings, and for many this became an opportunity to score a great deal on a stay. Just make a booking for shortly after a hotel is scheduled to open, and if they’re delayed they’ll almost always offer you a free future stay, bonus points, etc.
In this case I’d say the Park Hyatt St. Kitts is being fair, but also making sure that no one is exploiting the situation. If you still want to go to the resort they’ll cover any change fees on your tickets, and give you an extra two nights (which isn’t useful to many, since most people have limited vacation). But it avoids them having to give out a free stay.
Offering to switch the reservation to the Andaz Mayakoba is hardly much of a deal, as that’s a Category 5 property, rather than a Category 7 property. Meanwhile $1,000 per person in airline change fees make someone whole but doesn’t do anything to compensate for the lost planned vacation.
Apparently the Park Hyatt St. Kitts has some structural issues, so we’ll see if it even opens by November 1 now…
Was anyone booked at the Park Hyatt St. Kitts? Which option did you select?