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Update: Some readers aren’t seeing the option to request a metal card online. If that’s the case for you, you should still be able to request a metal card by phone or through online chat.
One of the changes happening to the Amex Platinum Card is that it now has a metal design. This is a new craze with premium credit cards, and it’s something I know many like. No, it won’t substantially change the value you’re getting out of the card, but it is a cool new gimmick.
If you’re an existing cardmember, there are two ways you can get the new metal card:
- You can automatically receive it around 60 days before your current card expires
- Or you can specifically request to have it sent to you
To request the new card, you can pick up the phone and call Amex, but that seems more complicated than it needs to be, so instead I recommend doing so online. This is a super easy process.
Simply log into your American Express account, and choose your Platinum Card in the “My Accounts” section. After you do, click on “Account Services,” then “Card Management,” and then “Order Replacement Card.”
On the next page you’ll have the option of specifying why you want a replacement card. Select the “Request Metal Card or Replace Damaged Card” option.
Then you’ll be given the option of how you want it shipped to you. You can choose US Mail or UPS Next Day, and both options are free.
Moments after completing the request you should receive an email confirming the expected date you’ll receive the card.
While this is advertised as a next day service, I imagine American Express is about to be overwhelmed with requests, so it’s possible it may take them a bit longer to process than expected.
If you’re interested in getting the new card design, you might as well put in the request, as you should have the card pretty quickly. However, I know some people prefer a non-metal card, since it weighs down the wallet less, in which case you’ll just want to wait until your card expires. At that point you’ll automatically be sent the metal card.
Do you plan on requesting the new metal version of the Platinum Card® from American Express?