There are many ways to recognize hotel employees who go above and beyond — you can email their manager, mention them by name in an online review or post-stay survey, or just thank them in person (which is often the most rewarding).
However, there’s another way for SPG elite members to thank Starwood employees, and I’d guess it’s a way most of us aren’t familiar with. Starwood elite members can log-in on this website, and should see the option to print elite thank you certificates that can be given to Starwood employees.
After following the link you’ll be prompted to log-in to your SPG account, which will reveal these certificates. As a Platinum member I was given eight certificates, each valid through December 31, 2017.
When you click on the individual certificate you’ll get to a page that you can print out. It contains a unique code that employees can redeem at spg.com/associate. These can be given to any employees who work directly for Starwood, including those working in the call center, the front desk, housekeeping, restaurants (assuming they’re run directly by the hotel), etc.
In the past Starwood used to send out paper versions of these recognition certificates, though they don’t do that anymore. Back in the day this used to get Starwood employees 500 bonus Starpoints per certificate, so I’m not sure if that’s still the case. Regardless of what the reward is, I’m sure the gesture is more appreciated than anything.
Do note that not all SPG Gold members may see the option to print these certificates after logging in. If you’ve been matched to SPG Gold status then these may not be available to you (for whatever reason)
I had forgotten that these vouchers existed, so I’ll be using these in the near future as a way of thanking exceptional Starwood employees.
Have you ever used these Starwood elite thank you certificates, and if so, what kind of a response did you get?
(Tip of the hat to View from the Wing)