The new World of Hyatt program kicked in as of March 1. Former Hyatt Gold Passport Diamond members are being converted into World of Hyatt Globalist members. In terms of the on-property experience, the single biggest difference is that Globalist members receive unlimited complimentary suite upgrades, subject to availability (Diamond members, on the other hand, received the best available non-suite rooms, unless using a suite upgrade award).
It’s one thing to have a policy, but the big question is how hotels handle these upgrades in practice. Do they offer the upgrades proactively? If not, do they offer them when asked? Or do they come up with any excuse to deny an upgrade?
Like most hotel chains, I suspect it will come down to the individual hotel. Some hotels are great about going above and beyond for elite members, while others seem to do everything they can to deny benefits.
Both Tiffany and Travis are Globalist members and stayed at Hyatt properties on day one of the program switchover. Travis shared his experience with an upgrade — he wasn’t offered a Globalist suite upgrade, but when he specifically asked about it, the front office associate obliged.
On one hand I’d ideally like to see Hyatt hotels proactively offer suite upgrades to Globalist members. On the other hand, maybe it’s not all bad if hotels only offer suite upgrades when specifically asked, since it means there will be less competition for them. While the latter system may work out better for many of us (selfishly), I think proactively offering upgrades is a much better recognition of loyalty.
Anyway, I just had my first stay under the new World of Hyatt program yesterday, and figured I’d report back on my experience.
I was staying at the Grand Hyatt Incheon, and booked a standard room. When I arrived at check-in I was curious to see:
- If I was proactively offered a suite upgrade
- If not, I was curious if it would be offered if I asked specifically, since I knew there were still some available based on the inventory the hotel was selling just prior to my arrival
Well, overall I was very impressed.
“Mr. Schlappig, as a Globalist member you are entitled to a suite upgrade. However, our suites are in the east tower, which is the opposite tower of where the club is, and they’re not renovated. Would you like a suite, or a club room?”
I ended up selecting the club room, though was damn impressed that the suite was proactively offered in such a way.
At least at this hotel they’ve done a good job with Globalist training… well, sort of.
The associate then continued with “as a Globalist you’re entitled to a 1,000 bonus points or welcome amenity.”
That wasn’t supposed to be offered, given that Hyatt unfortunately cut welcome amenities with the new World of Hyatt program, so that’s not a thing anymore.
While my first stay as a Globalist wasn’t in a suite, I was at least impressed by the fact that I was offered the upgrade. I’m curious to see what my upcoming Globalist stays are like.
To other Globalists who have stayed at a Hyatt since the new program, what was your experience like? Were you proactively offered an upgrade? If not, were you offered one after asking?