Review: Lufthansa Lounge London Heathrow Airport

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We arrived at Heathrow Terminal 3 on Garuda Indonesia at around 5:40PM, and had a separate ticket to Munich on Lufthansa at out of Terminal 2 at 8:15PM. So we took the bus to Terminal 2, had to clear security again, etc. In all, the transit took about 30 minutes.

Then we found ourselves in Terminal 2 (known as “The Queen’s Terminal), which is my favorite terminal at Heathrow. I was excited because the terminal has four Star Alliance lounges, and the Lufthansa lounge was the last one I hadn’t yet visited. I’ve already reviewed the Air Canada lounge, Singapore Airlines lounge, and United lounge. So I was excited to check out the Lufthansa lounge prior to our flight.

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London Heathrow Terminal 2 airside

Once inside the terminal we followed the signage towards “Lounges A1-A2,” which includes the Lufthansa and Plaza Premium lounge. Terminal 2 consists of two concourses, and the Lufthansa and Plaza Premium lounges are in the near concourse, while the other three lounges are in the far concourse. Getting between concourses can take 10-15 minutes, so when you’re flying Lufthansa it’s a bit of a detour to use one of the other lounges.

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Escalators to Lufthansa Lounge London Heathrow

The Lufthansa Lounge was located one level up from the main concourse, and had the typical Lufthansa exterior (Lufthansa’s Senator and Business lounges are consistent to a fault, in my opinion).

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Lufthansa Lounge London Heathrow exterior

At the entrance we were received by a rather matronly attendant who didn’t smile or say anything. We were in economy and I have Star Alliance Gold status, so we were entitled to use the Senator Lounge, which we were given a sheet of paper with a barcode for.

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Lufthansa Senator Lounge London Heathrow access pass

Lufthansa’s lounge access policies probably seem a bit backwards to me, as they have separate lounges for business class and elite members, and surprisingly the lounge for elite members is nicer.

When you enter the lounge you first arrive in the Business Lounge. Near the entrance are some departure monitors and a variety of newspapers.

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Lufthansa Lounge London Heathrow newspapers

The lounge itself was spacious and modern, while still being a cookie-cutter Lufthansa lounge.

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Lufthansa Business Lounge London Heathrow seating

Nearest to the entrance were some leather chairs for lounging.

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Lufthansa Business Lounge London Heathrow seating

Then further into the lounge was some cafe-style seating, including tables, booths, high-top seating, etc.

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Lufthansa Business Lounge London Heathrow

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Lufthansa Business Lounge London Heathrow seating

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Lufthansa Business Lounge London Heathrow high-top seating

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Lufthansa Business Lounge London Heathrow

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Lufthansa Business Lounge London Heathrow

Then along the side of the lounge was a large business center, which consisted of communal tables and high-top seating. Neither of those options is an especially comfortable place from which to work, in my opinion.

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Lufthansa Business Lounge London Heathrow business center

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Lufthansa Business Lounge London Heathrow business center

The food spread was on the right side of the lounge. I’ll let the pictures of the food and drinks speak for themselves.

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Lufthansa Business Lounge London Heathrow food selection

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Lufthansa Business Lounge London Heathrow food selection

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Lufthansa Business Lounge London Heathrow drink selection

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Lufthansa Business Lounge London Heathrow liquor selection

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Lufthansa Business Lounge London Heathrow drink selection

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Lufthansa Business Lounge London Heathrow coffee machine

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Lufthansa Business Lounge London Heathrow wine

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Lufthansa Business Lounge London Heathrow food selection

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Lufthansa Business Lounge London Heathrow food selection

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Lufthansa Business Lounge London Heathrow food selection

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Lufthansa Business Lounge London Heathrow food selection

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Lufthansa Business Lounge London Heathrow soup

As mentioned above, we had access to the Senator Lounge. The entrance to it was in the back of the Business Lounge, and you had to scan the piece of paper with the barcode they gave you at check-in to access it.

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Lufthansa Senator Lounge London Heathrow entrance

Style-wise the lounge was very similar, though it seemed to be a bit smaller and more crowded (I typically find Senator Lounges to be more crowded, given how many Star Alliance Gold members there are).

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Lufthansa Senator Lounge London Heathrow seating

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Lufthansa Senator Lounge London Heathrow

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Lufthansa Senator Lounge London Heathrow seating

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Lufthansa Senator Lounge London Heathrow seating

The business center in the Senator Lounge simply consisted of a row of seats along a counter, so it wasn’t an especially comfortable setup either.

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Lufthansa Senator Lounge London Heathrow business center

The food and drink spread in the Senator Lounge was along the right side of the lounge. Lufthansa does differentiate the food and drinks in the Senator Lounge and Business Lounge, though the differences are quite subtle.

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Lufthansa Senator Lounge London Heathrow

I’ll let the pictures of the food and drinks in the lounge speak for themselves as well.

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Lufthansa Senator Lounge London Heathrow buffet

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Lufthansa Senator Lounge London Heathrow buffet

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Lufthansa Senator Lounge London Heathrow food selection

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Lufthansa Senator Lounge London Heathrow food selection

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Lufthansa Senator Lounge London Heathrow liquor selection

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Lufthansa Senator Lounge London Heathrow drink selection

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Lufthansa Senator Lounge London Heathrow food selection

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Lufthansa Senator Lounge London Heathrow food selection

As you can see, the alcohol selection is in some cases better in the Senator Lounge (i.e., Bombay Sapphire rather than Beefeater), but other than that I can’t say I noticed much of a difference in terms of food quality.

There are restrooms in both lounges, though unfortunately the Lufthansa Lounge Heathrow doesn’t have shower rooms, which is disappointing. I guess for Lufthansa, Heathrow is a shorthaul airport, so they assume most people are starting their travels there. Still, that’s quite disappointing for a global hub, given that many people are connecting from their partner airlines.

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Lufthansa Senator Lounge London Heathrow bathroom

We stayed in the lounge until 7:30PM, and then headed to our departure gate, which was just a short walk away.

Lufthansa Lounge London bottom line

As far as Lufthansa Senator and Business lounges go, this is one of the nicer ones out there. However, with the exception of Lufthansa’s First Class Terminal/Lounges, I find all of their lounges to be so cookie cutter. While I appreciate consistency, their lounges take it a step too far, in my opinion.

Ultimately the differences between the Senator and Business Lounge were subtle, as I usually find to be the case.

This is a perfectly fine lounge, though given the choice, I’d visit any of the other three Star Alliance lounges in the terminal ahead of this one (though that’s not especially practical if your flight is departing from the “A” pier).

What’s your favorite Star Alliance lounge at Heathrow Terminal 2?

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About lucky

Ben Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. He travels about 400,000 miles a year, primarily using miles and points to fund his first class experiences. He chronicles his adventures, along with industry news, here at One Mile At A Time.

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Comments

  1. Lucky, how do you have Star Gold status? With which airline (and if it’s not too much trouble, how did you acquire it)?

  2. @a, there was a post sometime before about status matching on Copa. I believe Lucky got the Gold status from there.

  3. Lucky, I am begging you to try Etihad and V Aus business class on your way home from your Jordon trip. You could route AUH-SYD/BNE-LAX on Etihad and VAus respectively. Thanks!

    P.S This would deliver the Etihad Business class review everyone wants! Heck you could even do an Emirates Business class flight to Aus. Just be ready to not be able to shower at 38000 feet!

  4. I was just there last week! We had a 3+ hour delay out of LHR to MUC because of the fog. One thing to note is that the food is provided by DO&CO so it’s actually pretty darn good. Although the interiors are a little sterile it’s one of my favourite business class lounges out there!

  5. I did like the United lounger at the Queens terminal 🙂 I only had a short time there but it was very nice too.

  6. The UA Lounge is the best of the 4 in the Queen’s terminal. Lots of windows and a separate circular room for the food. Plus it has the nicest showers and restrooms. These showers are the best I have every seen (better than CX lounge showers). SQ and AC are nice – but not as nice as the UA Club.
    UA/SQ/AC all have showers – with UA being the best.

    Problem with the LH lounges is that have no showers. Last year I arrived on a UA over Atlantic Flight and was connecting on a SK flight. SK also leaves out of the close in gates same as LH.

    When you arrive at the outer concourse where most of the long haul international flights are, you then have to walk all the way back to the close in terminal to clear security (immigration not required when connecting). So if you are connecting on SK or LH you are not conveniently located next to the LH lounges and near the departure gates. But if you want to take a shower, you have to go all the way to the outer concourse to use a UA/SQ/AC shower.

    As pointed out that is a 15 minute walk out and then another 15 minutes back. So you need a long connection time. And the escalators only go up at the outer terminal. So not designed for you to walk back. Your only option is the elevators – and unless you know that in advance you need to ask someone. One design flaw with the Queen’s terminal and the LH lounge.

  7. @Ben I understand this is a premium travel portal but would that really stop you to post a review of your economy travel from LHR? It would be interesting to know from you how is to de-adjust after a 14hr Skyyrax 5star Rating first class service

  8. I think the LH lounge is great and i agree that the food is also good – very relaxing and professional.

  9. Having flown Swiss from Heathrow recently I had access to the Lufthansa lounge but found it all a bit sterile, as I couldn’t face the round trip out to the other Alliance lounges I used the plaza lounge which is in priority pass and found that really comfortable with good food and drink (inc servers wandering the lounge) I would recommend that lounge.

  10. You only have 3.5 hours connecting time between GA and LH flight in separate ticket. If inbound GA flight get delay, you will loss the connecting LH. I believe your ticket allow you to rebook without any fee if your GA flight get delay?

  11. Nice – much better than the AA lounge. I bet it tops the UA/*A lounge as well. Too bad it’s a hike from the other wing.

  12. @Shashank Atreya: You aren’t the only one who is wondering why the LH economy review isn’t posted.

    However, more important point: @Lucky, could you please consider in your future reviews to blur people’s faces in your pictures?

  13. As 90% of my travel is with Lufthansa, I spend quite alot of time in the business lounges.
    Although I agree that they are all pretty identical – I am almost always satisfied with the service.

    The food and drink selection is more than adequate for the purpose -> remember that most people stay in the business lounges for maybe an hour max just before a flight. A quick snack and a drink/coffee is the most people will have and is available in a good quality.
    Even when I had to have breakfast/lunch in one it was perfectly fine.

    A tip from me: Check out the Business/Senator lounge in the K- SatelliteTerminal in Munich. The Terminal is completely new and so are the lounges. Nicely layed out with a couple small (but nice) design changes other older LH lounges don’t have. Also it is alot less crowded than the G-area.

  14. Hi lucky
    The thought of you flying economy reminds me of penny with great british airways when she’s forced to work economy.
    Who was the used the lavatorium, who had the risotto?
    How did you cope in economic?

  15. Cookie cutter is right. The only difference I see between this lounge and the other Lufthansa lounges I have been in is that it appears that they don’t offer pretzels here.

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