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As a Hyatt and Starwood loyalist, there are quite a few hotels to choose from in Jakarta. Beyond that, given how cheap luxury hotels are in Jakarta, it’s even tempting to stay at other properties, like the Four Seasons.
However, after much consideration I decided to book the Keraton at the Plaza, which is a Starwood Luxury Collection property. The rate at the hotel was about ~$220 per night, including the 20%+ taxes and service charge. I chose the Keraton because I heard good things about it, because it seemed to be the nicest Starwood property in the city, and because I was intrigued by the club lounge (more on that later).
The drive from Jakarta Airport to the hotel took only about 30 minutes. I had heard horror stories about traffic in Jakarta, though it seems we really lucked out. I guess that was thanks to our late night arrival.
The Keraton consists of both a hotel and residences, and even the hotel part of the building felt residential. The hotel had a gorgeous lobby with high ceilings, lots of glass, and a massive chandelier.
The lobby was large, with lots of cool seating areas.
Rather than having a traditional check-in counter, the hotel had a couple of desks, so that guests could take a seat during the check-in process. The process was efficient, and within a few minutes we were handed our keys.
The friendly associate explained that we had been upgraded to an executive room, that we’d receive complimentary breakfast in the restaurant, and that we had access to the executive lounge, located on level five.
With check-in formalities complete, the associate escorted us to our room.
We were assigned room 1906, which was at the far end of the hall.
As you can see, there are only about a dozen rooms per floor, so it’s not a massive hotel.
The room was gorgeous. It featured a long entryway with the bathroom and closet area to the right.
Then straight ahead was the main part of the room, which featured a king size bed, desk with two chairs, and a couch with a coffee table.
The desk was at the far end of the room, and had two chairs as well as an ottoman of sorts. The desk also had a monitor, which I found a bit odd, at least in addition to the main TV.
Across from the bed was the TV.
Back near the entrance was the couch with a coffee table.
There was a sweet welcome amenity waiting for us on the table. While I appreciate the gesture, hotels need to stop giving me junk food every time I check in!
I thought the room was modern, so I found it a bit puzzling that there was a Sony alarm clock that looked like it was from 2003 next to the bed.
Across from the sofa area was the illy coffee machine and minibar.
The bathroom was off the hallway by the entrance, and was huge. It featured double sinks, a soaking tub, a large shower, and a separate room with a toilet.
The shower setup was very impressive, and one of the biggest I’ve ever seen.
While I love Japanese-style toilets, some of the descriptions on it were… unique.
Toiletries were Remede branded, which is the brand standard for St. Regis. However, I don’t remember the last time I’ve seen that at a Luxury Collection property.
Right by the hallway was a luggage rack.
The room had a nice view of Jakarta, at least as nice as views of Jakarta get. It sure is a bustling city.
Breakfast was served daily from 6AM until 10:30AM at Bengawan Restaurant, located on the seventh floor. I loved the decor of the restaurant.
The restaurant featured an impressive buffet, and on top of that you could order things off a menu. That menu read as follows:
I’ll let the pictures of the buffet speak for themselves.
I ordered a veggie and cheese omelet one day.
The other day I ordered the vegetarian open toast.
The iced coffee was also very good, and I loved the presentation.
Service in the restaurant was fantastic, in particular from Daniel. He remembered our drink orders for the second morning, and was very attentive.
In addition to breakfast in the restaurant, we had access to Lima 5, which is the hotel’s club lounge, located on the fifth floor. The lounge is open daily from 10AM until 9PM. The space featured both high-top tables, traditional dining tables, and a couple of couches.
While I’ve been to a lot of club lounges, this one in particular was unique. Rather than having a breakfast or evening spread, the lounge had a menu where you can order what you want when you want (and it’s all included as a club guest). The menu read as follows:
The beverage list read as follows:
We were up during really strange hours during our trip, so didn’t end up going to many restaurants. As a result, the club lounge proved very useful, as we could come and eat even during strange times.
As you can see below, all the portions were pretty small, and we were encouraged to order 3-4 things to make a meal.
I also worked quite a bit from the lounge. They had great cappuccinos, and I always find it’s easier to stay awake and work efficiently when not in your hotel room.
The service in the lounge was fantastic as well.
The hotel has a pool and gym on the seventh floor, next to the restaurant. The pool was pretty cool, especially thanks to the glass shield on the side.
There was also an outdoor pool, though apparently it’s reserved for those who live in the residences.
Next to the indoor pool was the gym, which was well equipped.
The hotel also had a spa, though we didn’t have a chance to use it. The prices were quite reasonable for a five star hotel, however, and on top of that SPG members save 25%. The services menu read as follows:
So for example, an hourlong massage costs ~$44, and there’s a further 25% discount for SPG members.
Wifi in the hotel was fast, and the staff were friendly across the board. The Keraton also has a great location, in that it’s attached to a mall, and there are some nice areas to walk around near the hotel. However, Jakarta isn’t exactly the most walkable city, and traffic can be horrible. It’s not a city many people come to for vacation, so the best location will vary based on what area of town you need to be in.
I do have two minor complaints about the hotel. First of all, the sound insulation in rooms was pretty bad, to the point that we could hear the people in our neighboring room. Second of all, the hotel had fire alarm tests two days in a row, which coincided with our stay. I get that hotels have to do fire alarm tests, but having these two days in a row, and having each last about 20 minutes, sort of sucked. In one case the alarm woke us up from a nap, and there was no prior warning that the tests would happen.
Keraton at the Plaza bottom line
We had a fantastic stay at the Keraton at the Plaza Jakarta. The staff were excellent, I loved the design of the hotel, and the club lounge was one-of-a-kind. I’d highly recommend this property if visiting Jakarta. I’ll probably stay somewhere else next time I visit so I can review another property, or else I might return here.