Review: Keraton At The Plaza Jakarta

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Review: Keraton At The Plaza Jakarta
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As a Hyatt and Starwood loyalist, there are quite a few hotels to choose from in Jakarta. Beyond that, given how cheap luxury hotels are in Jakarta, it’s even tempting to stay at other properties, like the Four Seasons.

However, after much consideration I decided to book the Keraton at the Plaza, which is a Starwood Luxury Collection property. The rate at the hotel was about ~$220 per night, including the 20%+ taxes and service charge. I chose the Keraton because I heard good things about it, because it seemed to be the nicest Starwood property in the city, and because I was intrigued by the club lounge (more on that later).

The drive from Jakarta Airport to the hotel took only about 30 minutes. I had heard horror stories about traffic in Jakarta, though it seems we really lucked out. I guess that was thanks to our late night arrival.

The Keraton consists of both a hotel and residences, and even the hotel part of the building felt residential. The hotel had a gorgeous lobby with high ceilings, lots of glass, and a massive chandelier.

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Keraton at the Plaza Jakarta lobby

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Keraton at the Plaza Jakarta lobby

The lobby was large, with lots of cool seating areas.

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Keraton at the Plaza Jakarta lobby

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Keraton at the Plaza Jakarta lobby

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Keraton at the Plaza Jakarta lobby

Rather than having a traditional check-in counter, the hotel had a couple of desks, so that guests could take a seat during the check-in process. The process was efficient, and within a few minutes we were handed our keys.

The friendly associate explained that we had been upgraded to an executive room, that we’d receive complimentary breakfast in the restaurant, and that we had access to the executive lounge, located on level five.

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Keraton at the Plaza Jakarta welcome letter

With check-in formalities complete, the associate escorted us to our room.

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Keraton at the Plaza Jakarta elevators

We were assigned room 1906, which was at the far end of the hall.

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Keraton at the Plaza Jakarta hallway

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Keraton at the Plaza Jakarta room entrance

As you can see, there are only about a dozen rooms per floor, so it’s not a massive hotel.

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Keraton at the Plaza Jakarta floorplan

The room was gorgeous. It featured a long entryway with the bathroom and closet area to the right.

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Keraton at the Plaza Jakarta executive room entryway

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Keraton at the Plaza Jakarta executive room entryway

Then straight ahead was the main part of the room, which featured a king size bed, desk with two chairs, and a couch with a coffee table.

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Keraton at the Plaza Jakarta executive room

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Keraton at the Plaza Jakarta executive room

The desk was at the far end of the room, and had two chairs as well as an ottoman of sorts. The desk also had a monitor, which I found a bit odd, at least in addition to the main TV.

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Keraton at the Plaza Jakarta executive room desk area

Across from the bed was the TV.

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Keraton at the Plaza Jakarta executive room TV

Back near the entrance was the couch with a coffee table.

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Keraton at the Plaza Jakarta executive room couch

There was a sweet welcome amenity waiting for us on the table. While I appreciate the gesture, hotels need to stop giving me junk food every time I check in!

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Keraton at the Plaza Jakarta executive room welcome amenity

I thought the room was modern, so I found it a bit puzzling that there was a Sony alarm clock that looked like it was from 2003 next to the bed.

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Keraton at the Plaza Jakarta executive room alarm clock and lighting controls

Across from the sofa area was the illy coffee machine and minibar.

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Keraton at the Plaza Jakarta executive room coffee machine

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Keraton at the Plaza Jakarta executive room minibar

The bathroom was off the hallway by the entrance, and was huge. It featured double sinks, a soaking tub, a large shower, and a separate room with a toilet.

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Keraton at the Plaza Jakarta executive room bathroom

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Keraton at the Plaza Jakarta executive room double sinks

The shower setup was very impressive, and one of the biggest I’ve ever seen.

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Keraton at the Plaza Jakarta executive room shower

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Keraton at the Plaza Jakarta executive room tub

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Keraton at the Plaza Jakarta executive room toilet

While I love Japanese-style toilets, some of the descriptions on it were… unique.

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Keraton at the Plaza Jakarta executive room toilet enema?

Toiletries were Remede branded, which is the brand standard for St. Regis. However, I don’t remember the last time I’ve seen that at a Luxury Collection property.

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Keraton at the Plaza Jakarta executive room Remede toiletries

Right by the hallway was a luggage rack.

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Keraton at the Plaza Jakarta executive room luggage rack

The room had a nice view of Jakarta, at least as nice as views of Jakarta get. It sure is a bustling city.

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Keraton at the Plaza Jakarta executive room view

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Keraton at the Plaza Jakarta executive room view

Breakfast was served daily from 6AM until 10:30AM at Bengawan Restaurant, located on the seventh floor. I loved the decor of the restaurant.

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Keraton at the Plaza Jakarta Bengawan Restaurant

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Keraton at the Plaza Jakarta Bengawan Restaurant

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Keraton at the Plaza Jakarta Bengawan Restaurant

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Keraton at the Plaza Jakarta Bengawan Restaurant

The restaurant featured an impressive buffet, and on top of that you could order things off a menu. That menu read as follows:

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I’ll let the pictures of the buffet speak for themselves.

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast buffet

I ordered a veggie and cheese omelet one day.

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast — omelet

The other day I ordered the vegetarian open toast.

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast — vegetarian open toast

The iced coffee was also very good, and I loved the presentation.

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Keraton at the Plaza Jakarta Bengawan Restaurant breakfast — iced coffee

Service in the restaurant was fantastic, in particular from Daniel. He remembered our drink orders for the second morning, and was very attentive.

In addition to breakfast in the restaurant, we had access to Lima 5, which is the hotel’s club lounge, located on the fifth floor. The lounge is open daily from 10AM until 9PM. The space featured both high-top tables, traditional dining tables, and a couple of couches.

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Keraton at the Plaza Jakarta Lima 5 Executive Lounge

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Keraton at the Plaza Jakarta Lima 5 Executive Lounge

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Keraton at the Plaza Jakarta Lima 5 Executive Lounge

While I’ve been to a lot of club lounges, this one in particular was unique. Rather than having a breakfast or evening spread, the lounge had a menu where you can order what you want when you want (and it’s all included as a club guest). The menu read as follows:

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The beverage list read as follows:

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We were up during really strange hours during our trip, so didn’t end up going to many restaurants. As a result, the club lounge proved very useful, as we could come and eat even during strange times.

As you can see below, all the portions were pretty small, and we were encouraged to order 3-4 things to make a meal.

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Keraton at the Plaza Jakarta executive lounge — beef skewer and spicy tuna roll

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Keraton at the Plaza Jakarta executive lounge — chicken curry

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Keraton at the Plaza Jakarta executive lounge — opor ayam

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Keraton at the Plaza Jakarta executive lounge — tuna tataki

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Keraton at the Plaza Jakarta executive lounge — fried tofu salad

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Keraton at the Plaza Jakarta executive lounge — nasi goreng

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Keraton at the Plaza Jakarta executive lounge — tempe burger

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Keraton at the Plaza Jakarta executive lounge — crema catalane

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Keraton at the Plaza Jakarta executive lounge — ice cream

I also worked quite a bit from the lounge. They had great cappuccinos, and I always find it’s easier to stay awake and work efficiently when not in your hotel room.

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Keraton at the Plaza Jakarta executive lounge — cappuccino

The service in the lounge was fantastic as well.

The hotel has a pool and gym on the seventh floor, next to the restaurant. The pool was pretty cool, especially thanks to the glass shield on the side.

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Keraton at the Plaza Jakarta pool

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Keraton at the Plaza Jakarta pool

There was also an outdoor pool, though apparently it’s reserved for those who live in the residences.

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Keraton at the Plaza Jakarta pool for residence

Next to the indoor pool was the gym, which was well equipped.

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Keraton at the Plaza Jakarta gym

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Keraton at the Plaza Jakarta gym

The hotel also had a spa, though we didn’t have a chance to use it. The prices were quite reasonable for a five star hotel, however, and on top of that SPG members save 25%. The services menu read as follows:

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So for example, an hourlong massage costs ~$44, and there’s a further 25% discount for SPG members.

Wifi in the hotel was fast, and the staff were friendly across the board. The Keraton also has a great location, in that it’s attached to a mall, and there are some nice areas to walk around near the hotel. However, Jakarta isn’t exactly the most walkable city, and traffic can be horrible. It’s not a city many people come to for vacation, so the best location will vary based on what area of town you need to be in.

I do have two minor complaints about the hotel. First of all, the sound insulation in rooms was pretty bad, to the point that we could hear the people in our neighboring room. Second of all, the hotel had fire alarm tests two days in a row, which coincided with our stay. I get that hotels have to do fire alarm tests, but having these two days in a row, and having each last about 20 minutes, sort of sucked. In one case the alarm woke us up from a nap, and there was no prior warning that the tests would happen.

Keraton at the Plaza bottom line

We had a fantastic stay at the Keraton at the Plaza Jakarta. The staff were excellent, I loved the design of the hotel, and the club lounge was one-of-a-kind. I’d highly recommend this property if visiting Jakarta. I’ll probably stay somewhere else next time I visit so I can review another property, or else I might return here.

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About lucky

Ben Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. He travels about 400,000 miles a year, primarily using miles and points to fund his first class experiences. He chronicles his adventures, along with industry news, here at One Mile At A Time.

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Comments

  1. “The other day I ordered the vegetarian open toast”

    But an egg “ain’t” veggie. Looks good though.

  2. @Melissa – You need to know the difference between veggie and vegan particularly before suggesting someone else has made a mistake. Unless you really expect Ben to say “lacto-ovo-vegetarian” toast.

  3. Good choice of hotel there..You may want to try Hermitage Hotel in Jakarta which just 10 minutes away from your hotel..a very unique hotel..pleasedo a same review should you stay there

  4. Thanks for this review! I’d wondered how this property might compare with the other luxury options. It looks fantastic! Other than the outdoor pool not being available for hotel guests–which seems strange to me, even if I’d rarely use a hotel pool in a city–this hotel looks fantastic, especially for anyone wanting to maintain SPG status or use points or benefit from SPG Plat status.

  5. “The drive from Jakarta Airport to the hotel took only about 30 minutes. I had heard horror stories about traffic in Jakarta, though it seems we really lucked out. I guess that was thanks to our late night arrival.”

    Late evening/night arrival is key to making it through Jakarta traffic, the ride from airport to “Downtown” Jakarta (=Thamrin) can easily take you anywhere from 2-4 hours on a bad day.
    I am in Jakarta every month and traffic can be horrific, Jakarta together with Manila wins in the “Cities with the worst traffic” category, at least in Asia (haven’t been to India or Africa).

  6. The U.S. Grant (another LC property) also has Remede products (at least when I was last there).

    The Keraton looks gorgeous — especially that shower 🙂

    Happy new year!

  7. Jakarta is my least favorite city in SE Asia so I spend a lot of time inside the hotel and since traffic is horrible most of my business meetings are held in the hotel. I will try the Keraton next time. That amenity kit wrapped in plastic gives mixed feelings. While it protects the food from dust, etc.. it would be a nice touch if they take it our right before you get into the room.

  8. Thanks for the great report! I really like all the photos you put up. Nothing makes a great hotel report better than lots of photos like what you did. Based on your report, I will definitely stay at the Keraton the next time I am in Jakarta.

    In 2016 I stayed at the Hermitage Hotel because it is cheaper than the Keraton. The Hermitage is a nice hotel, but “simpler” as far as their features and amenities go. It is a very nice boutique hotel and I enjoyed my stay there. Also, it is located in a residential neighborhood so there is absolutely nothing around it, whereas the Keraton is right next to a huge nice mall. Unless you just want to be staying away from downtown and in a residential neighborhood, I think the Keraton will be a better choice for most travelers rather than the Hermitage.

  9. Interesting lounge concept. Seems pricey for Jakarta. And I guess I don’t understand the appeal of eating everything in the hotel. A big part of travel for me is getting out and eating and sightseeing where I am.

  10. Definitely pricey for Jakarta.

    On respect of the traffic: Night hours (i.e. late evening/early morning) helps for sure. The other factor is rain, which makes it a lot worse. I don’t fully understand why, but it has to do with how the numerous motorbikes move in rainy conditions.

  11. @Lucky,

    Great post by the way!

    Quick question regarding SPG Gold benefit. “An upgrade to an enhanced room at check-in — corner room, higher floor, or better view.” I stay at SPG properties several times a year and never really intend to do a mattress run, so I know if I booked the cheapest room, typically they would upgrade me to a better room (excluding suite). However, this is my question, let’s say there are three types of room (standard – superior – suite), If I booked a superior room, which is the middle tier, would they possibly upgrade me to suite considering it’s a “better room” (though it’s kind of contradicting their “excluding suite” policy).

    I just need your clarification, that’s all.

    Thanks!!

  12. @johnw having worked with a Starwood hotel, many years back, Gold members were not upgraded, but we did try to provide the best view rooms within the category. Eg, if someone was booked into an Executive Club Room, we tried to give them a room overlooking the gardens or the swimming pool. Not sure what their current policies are.

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