What a flippin’ mess. It looks like Garuda Indonesia has pulled their 90% off award promo as of December 24 (Jakarta time). Garuda Indonesia on Twitter claims that “available seat is fully booked,” though I’m guessing this just turned out to be too much of a headache. There’s no way all the seats have been booked, given that every single award seat throughout the system (including in economy) is available through this promotion.
The website seems to have just been updated to reflect this change, at least the Indonesian site (the promotion still shows when selecting English as the language). However, call center agents are consistently confirming that the promotion is over.
@MatthewDW We are sorry to hear that. The promo is closed, available seat is fully booked. Thank you. – Tika
— Garuda Indonesia (@IndonesiaGaruda) December 24, 2016
I guess the next big question is whether Garuda Indonesia will honor the promotion for those who had tickets on hold but hadn’t yet ticketed, or if it’s not being honored for anyone.
C’mon Garuda Indonesia, I love you guys, but what were you thinking with this promotion?
I’ve seen a lot of horribly managed promotions in my day, but this has to be one of the worst.