Will World Of Hyatt Globalist Members Really Receive Unlimited Suite Upgrades?

This coming March, World of Hyatt will replace Gold Passport as Hyatt’s loyalty program. The new program is drawing mixed reactions, and naturally how you feel about the program probably varies based on what type of guest you are. In theory benefits for guests spending 55+ nights per year with Hyatt are increasing, while benefits for those who earn Diamond status based on 25 stays per year are decreasing.

I’ve shared my overall thoughts on the changes, though in this post I wanted to address a question I was asked by reader Joseph, regarding the terms of World of Hyatt Globalist suite upgrades.

What’s changing with top tier suite upgrades at Hyatt?

Presently Hyatt Gold Passport Diamond members receive:

  • The best available room at check-in, excluding suites
  • Four confirmed suite upgrades per year, each of which can be used to confirm a suite upgrade for up to seven nights at the time of booking on a cash or Points + Cash stay

Meanwhile under World of Hyatt, Globalist members will receive:

  • The best available room at check-in, including standard suites
  • Four confirmed suite upgrades per year, each of which can be used to confirm a suite upgrade for up to seven nights at the time of booking on a cash, Points + Cash, or points stay

Andaz-West-Hollywood-Hotel-14
World of Hyatt Globalist members will receive unlimited suite upgrades

But, will the unlimited suite upgrade benefit for World of Hyatt Globalist members really be as straightforward as it sounds?

Comparing the T&Cs of Hyatt’s old & new upgrade policies

Under the Hyatt Gold Passport program, here’s how Diamond room upgrades are defined:

Diamond members will receive the best available room (excluding suites), including Regency Club or Grand Club rooms, at the time of check-in.

As you can see, they don’t include suites, though the terms are otherwise very straightforward. You get whatever the best available non-suite is as at check-in.

hyatt-regency-baku-9
Presently Hyatt Diamond members get the best available room, excluding suites

However, under World of Hyatt, here’s how Globalist room upgrades are defined:

Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including standard suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. Best-room-available benefit includes only standard suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Specialty, Premier, Presidential, Diplomatic, and other suites other than standard suites are not included in this benefit. Not valid at Hyatt Place, Hyatt House, or Hyatt Residence Club hotels and resorts or at M life Resorts.

As you can see, there’s a lot more language involved here, and also a lot less certainty — “determined by the hotel,” “will not necessarily be,” “hotel or resort in its own discretion,” “may vary from stay-to-stay.”

Now, I’m not sure if this is just Hyatt corporate covering their rear, or if the new terms are actually intended to allow so many ways for hotels not to honor the intent of the benefit.

How does this compare to other hotel chains?

Perhaps the gold standard of unlimited suite upgrades is SPG. Their terms state the following:

Platinum members receive upgrades to the best available rooms, including Standard Suites, subject to availability for the entire length of stay at time of check-in. Not offered at Aloft® or Element hotels.

That seems pretty straightforward, no? That’s not to say that hotels always follow the guidelines, but when they don’t, the guest is definitely in the right.

Meanwhile brands like Hilton and Marriott don’t promise unlimited suite upgrades, but rather give hotels the discretion of upgrading guests to suites if they want to. Here’s how Marriott’s terms read:

Complimentary Room Upgrade: Based on room availability at check-in and limited to a Member’s personal guestroom. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites.  All upgrades are granted on a space-available basis, as determined at the time of check-in. Upgrades are subject to availability and identified by each hotel. Not available at Marriott Vacation Club.

marriott-astana-hotel-12
Marriott Platinum members will often receive an executive or corner room as an upgrade

Here’s how Hilton’s terms read:

At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, Canopy™ by Hilton, Curio – A Collection by Hilton, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, “Vista” and “Villa” accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.

Hilton-Suite
Hilton Diamond suite upgrades are the exception rather than the norm

Is Hyatt offering top tier suite upgrades like SPG or Hilton/Marriott?

This is the crux of what Joseph is asking me, I think. Is Hyatt actually intending to add a suite upgrade policy similar to Starwood’s, where the member is entitled to the suite as long as it’s available at check-in, or is it intended to be at the hotel’s discretion, where every suite could be empty but the hotel can still deny you a suite upgrade, like Hilton and Marriott?

The answer is that I’m really not sure. I guess my overall thought process is as follows:

  • I genuinely think Hyatt management means well and wants their hotels to offer top tier elite members suite upgrades when they’re available
  • At the same time, the way the language is currently written, I don’t think Globalist members are necessarily entitled to suite upgrades even when those rooms are available; that’s to say that if a hotel denies you a suite upgrade even though several are available, I don’t think there’s much recourse

If Hyatt had stopped after the first sentence with the new terms, I’d be confident they were intending to mimic Starwood’s policy:

Globalists will receive the best room available at the time of check-in at Hyatt hotels and resorts, including standard suites and rooms with Club lounge-access.

However, I think the rest of the terms send the opposite message:

The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. Best-room-available benefit includes only standard suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category.

At this point it’s all speculation, and once World of Hyatt launches I suspect we’ll quickly have data points as to how this benefit will be executed in practice. Like I said, I think Hyatt is training hotels to honor this benefit as much as possible, though the real test will be on the individual hotel level.

What do you guys think — based on the terms, is Hyatt intending to offer Globalist members unlimited complimentary suite upgrades in the same way that Starwood does, or are they instead giving hotels the discretion to provide suite upgrades, similar to Hilton and Marriott?

Comments

  1. I get suites at Hilton/Marriott FAR more than SPG. SPG sucks. Just stayed at aloft and had to trade the 250 points to eat a crappy breakfast. So I got a whopping 300 points for my $100 in spend.

  2. What will happen at hotels that have designated a premium suite as the DSU to limit availabilty? I’m thinking of the Andaz NY or the Park Hyatt Aviara. Both changed the DSU to a much more rare room type. How would they even process a complimentary suite upgrade?

  3. I think Hyatt elites who always scoffed at Starwood elites are only now beginning to recognize how much better Starwood could be for suite upgrades compared to Hyatt. Not everyone wants to stay 7 nights at a time at one property…and when you don’t, the 4 DSUs become less valuable than if you do. And Starwood elites know their rights–even at the most amazing and aspirational properties among St Regis, Luxury Colllection, and W Retreats–unlike Hyatt, where some of the best properties were always excluded (like PH in Tokyo, Sydney, Paris, NYC, or Andaz in Tokyo, Maui, etc).

    Now Hyatt is trying to give the illusion of better suite upgrade grade availability, except that they really lave it to the discretion of each hotel. Since each hotel can define its own standard suite category, which may have so small an inventory as to be practically useless (think DSUs at Andaz Maui!), the impact is that the most aspirational hotels likely won’t give much in the way of complimentary suite upgrades.

    This is a shell game….much like the election of Donald Trump. Hyatt is making promises it knows are attractive but that it also knows it won’t have to or need to keep. Oops.

    This may have been the biggest opportunity for Marriott if ever there were one…now that it must decide if it wishes to continue offering a comparable Starwood suite upgrade benefit like Starwood already does. It Marriott does match Starwood’s suite upgrade benefit, then Marriott will be FAR more appealing than Hyatt…not to mention having far more properties at which one can enjoy the benefit.

  4. Prepare for a post from a mega-troll telling you “you’re stupid, there’s no difference between all of them, all T&Cs can be changed at a moment’s notice anyways, Hilton is the best, rah rah”

  5. At least for my travel patterns, considering how little experiential difference there is for me staying in a regular room vs. a suite, this may as well be a purely theoretical debate. Effectively, any claimed benefit of the top tier getting more suite upgrades is a false choice, because I care very little about the benefit anyway when I’m traveling solo. Top tier benefit has stayed the same then (and as you say, totally up to the hotel to determine), and lower tier benefits have degraded. So the program change really is about cheapening the benefits for most travelers.

  6. My 1st thought isn’t about the wording in the terms and how properties manipulate them … I take a more practical approach in giving 2 thumbs down to WoH.

    Yes, Globs get unlimited upgrades to suites. Just like AA Exec Plats get unlimited upgrades to First Class.
    The word “get” really means “entitled to” and not “will receive”. If a property has 6 suites and 10 Globs checking in tonight, do they all get suites ??

    I think a lot of the folks who are thinking WoH is a positive change, are considering the loss of other benefits as acceptable in exchange for the (false) belief they will always be sleeping in a suite.

  7. @Lucky — There is no difference WHATSOEVER between the SPG policy on top elite suite upgrades and HHonors’ or Marriott Rewards’. I understand that you’d like for your interpretation to be correct, but that does make it correct. It is a made up claim in a long list of such manufactured claims that do not pass the laugh test. A simple syntactic and lexical analysis would establish the identity of the three programs’ suite upgrade policies. Soon we will be told that the unlimited suite upgrade policy for WOH! globalists’ is also different.

    On the other, what is true is that WOH is compensating for the many limitations of DSUs that I have pointed out ad nauseam by expanding the option for their tough-to-reach globalist level to include unlimited suite upgrades. However, with a limited footprint, the availability of complimentary suite upgrades for globalists would likely not be as good for HH Diamonds or MR Plats…unless, of course, if not many make can make the globalist level, which is very likely.

    How limiting were/are the DSUs? This limited:

    This is one of the perks for the new WOH! Explorists:
    “(d) Explorist Club Upgrade Awards:
    Receiving Explorist Club Upgrade Awards. Upon receiving or re-qualifying for Explorist status, Explorists will receive four (4) complimentary Room Upgrade Awards for accommodations with Club lounge access (“Explorist Club Upgrade Award”).”

    MR or HH do not limit club access for their Golds, although HH Golds must be upgraded to the exec floor to get club/exec lounge access. However, HH Golds’ upgrades to the exec floor are unlimited. This means that Explorists’ club access is “guaranteed” to just 4 per year simply to limit it.

    Now, replace Club Upgrade Awards above with Suite Upgrade Awards and you get the same thing. Both perks are “guaranteed” simply to limit how many members can claim every year. After making it tough under WOH! to reach the top elite level, suite upgrades have suddenly been “liberalized” because the effect will be same: only the lucky few who make globalist would enjoy it. The Perk is still limited.

    The logic is straightforward and simple to understand, just as is the fact that SPG’s policy on suite upgrades is NOT at all different from HH’s or MR’s.

    It is truly amazing the length to which travel bloggers will go to claim expansive benefits for their preferred programs that even the programs offering them know nothing about!

    G’day!

  8. Hello All,
    Very interesting post & speculation Ben.
    Between you and Gary I simply don’t know how you guys find the time
    to post all the interesting content online!Well done

    As a Lifetime Diamond GP member soon to be a Lifetime Globalist 🙂 I’m certainly no stranger to Hyatt hotels and how recognition is handled on a global basis.
    Historically being top tier in a wide variety of programs through the decades Hyatt has proven to me that they have a greater business culture typically at their full service properties consistently over most of their competitor’s hotels and programs.
    This is likely where a smaller footprint may actually be a good thing
    As the expectation will now likely increase for upgrades it will be interesting to see how front office managers and rooms execs handle the increased demand for suites early on.
    I have heard from a number of Gold Passport members that are unhappy with the upcoming changes with the introduction of “World Of Hyatt” and I feel some of their pain and encourage those members to give it a chance before shouting the sky is falling.
    The good folks from Hyatt are likely to make tweaks if necessary IMHO if something warrants it based on market conditions or customer satisfaction loyalty retention.

    I was honored to have suggested to Hoyt Harper (former VP of SPG marketing)and his executive team back in 1999 to introduce suite upgrades to Starwood Preferred guest members
    The Lacek group from the Midwest who consulted for Starwood missed the importance of that benefit and breakfast for top tier members when they created SPG prior to its launch in 1999 based on their market research available at the time.I remember them saying it wasn’t on the guest importance radar.
    In 2000 Starwood/SPG wrote Limited Jr. suite upgrades into the terms and conditions for Platinum members and it became likely one of the most successful sought after aspects of the program by premium top tier travelers.
    Unfortunately in my eyes SPG/Starwood lost its way by 2004 and 2005 and the program never really fully recovered with innovation and fresh out of the box thinking.It became short term revenue focused and short on innovation with the exception of creating new brands
    Moments was the last thing SPG did that really impressed me.

    Looking back as some might remember 2005 was the year
    SPG lost “Program of the Year” at the Freddie’s.
    While that doesn’t say everything it showed their aggressive targeted marketing and decreased value proposition for earning and redemption value started taking a toll
    From a promotional or value proposition viewpoint they never recovered from their exceptional glory days as “The Program”.
    I hear frequently from SPG Platinum’s who tell me they redeem points for miles in the SPG program primarily and don’t as much redeem for free nights.That’s a fundamental problem right there.

    I am simply for the most part without of course having seen the new Globalist tier in action exceptionally pleased by Mr Zidells and his teams seemingly apparent accomplishment with the new top tier.
    As a Lifetime Diamond extremely impressed.Even if part of that is me selfishly speaking having been grandfathered in 🙂
    I did over 100 nights alone with Hyatt this year (and had no need to qualify I might add) and their move won’t erode or diminish my loyalty going forward.
    That’s not to say I agree with everything he and the team did but in the upcoming Gold Passport remake overall they really got this right for the frequent road warrior and raised the bar likely for every program seeking to attract the higher frequency spend customers with compelling benefits
    Wishing you and all your readers a Happy and Healthy Holiday Season
    Cheers
    Hyatt Gold Passport Ambassador @ Flyertalk.com
    777 Global Mile Hound

  9. You were all right because you’ve seen the movie before. I could not resist the invitation. If bloggers are going to keep telling tall tales, then they need to be called on them EVERY SINGLE TIME.

  10. Oops! “I understand that you’d like for your interpretation to be correct, but that does NOT make it correct.”

  11. I feel exactly the same way, DCS. That’s why I have to call YOU out every single time (getting old, ain’t it).

    I will point out that the Hilton T&C states that member’s upgrades “may include…. suites”… and in the last 80 bazillion posts of yours you equate that to “shall include…. suites”
    As someone whose job is based off the legal interpretation of an aviation manual (7110.65), I can tell you with certainty “may” is not equal to “shall”.

    Beyond that, copying and pasting T&C’s does not count as “interpretation”, and an article saying essentially that Lucky is not sure how to interpret the new Hyatt T&C’s also DOES NOT COUNT as interpretation.

    You are the one “interpreting”, and just as you said- you’d like for your interpretation to be correct, but that does NOT make it correct.

    Anybody with two brain cells could tell you that based on the COPIED AND PASTED T&C’s— Hilton is NOT equal to SPG.

  12. Currently, I have a 95% upgrade to a suite rate with Hyatt as a Diamond with very little effort, if any. Very seldom that I don’t get a suite, so that “enhancement” with the WoH is really meaningless to me.

  13. I really feel that this benefit will put properties in 3 categories – most of which I think current diamond/future globalists who’ve been with Hyatt for a while would be pretty able to identify for properties they’ve been to:

    1. Properties that go above and beyond – the ones that already give us suites consistently under the current program, and ones that currently give us a diplomat/presidential or similar suite when using a DSU

    2. Properties that generally do their best to meet not just minimum hyatt standards to the letter, but that try to keep within “the spirit” of offered benefits to meet high guest expectations and do a good [but not phenomenal] job.

    3. Properties that currently do everything they can to give us as little as possible and try to get away with not even meeting minimum published T&Cs

    In my experience having stayed at more than 120 different Hyatt properties several on a regular basis, I feel like about 10% fall in to #1 above, maybe 3% in #3 above and the vast majority are like #2. In my opinion this mix is totally fine and meets my [high] expectations. When properties are like #3, I certainly call them on it and notify GP and at times send a letter to the GM. In the 4 or 5 times over the last 7 years I’ve been Diamond that I had complaints, GP has been pretty gracious about compensating me with points and taking my feedback seriously. Andaz San Diego proactively contacted me by phone before my next stay to identify specifically how they were addressing my complaints – even having changed their diamond breakfast policy to allow room service in addition to the restaurant. One of my complaints was that service at the restaurant was so slow it took an hour and I needed to get to a client.

    My point here is that I don’t think I will be surprised at all about how various properties deliver this suite benefit. I believe each property’s track record all ready speaks for itself and will be no different in this case.

  14. @Joe — Here are the T&C for suite upgrades.

    SPG:
    “Platinum members receive upgrades to the best available rooms, including Standard Suites, subject to availability for the entire length of stay at time of check-in. Not offered at Aloft® or Element℠ hotels.”

    HHonors (Marriott Rewards’ are similar):
    “At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, Canopy™ by Hilton, Curio – A Collection by Hilton, and DoubleTree by Hilton™ properties, Diamond HHonors guests will receive upgrades to preferred rooms, based on availability at the time of check-in (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property.”

    The ONLY difference is that Hilton HHonors and Marriott Rewards SPELL OUT the types of “preferred” [same as “best” because one has to be a total moron to make their “preferred” less than their “best”] rooms one may get, which MAY INCLUDE A SUITE, depending on AVAILABILITY.

    SPG abstracts everything about what they mean by “best room”, but note that it also says “subject to AVAILABILITY.” Therefore, the “best” room available can be anything, but SPG does not spell that out. So, conveniently, the policy is being interpreted as “guaranteeing” a suite if it is AVAILABLE, but so does HH’s or MR’s policy!!!!

    Bottom line: SPG’s suite upgrade policy does not “guarantee” a suite any more or less than HHonors’ or MR’s policy does or does not. Members have no way of knowing one way or another if a property is or is not lying about the availability of suites. It why @Lucky has been hedging of late with statements like:

    “That seems pretty straightforward, no? That’s not to say that hotels always follow the guidelines, but when they don’t, the guest is definitely in the right.”

    Moreover, he has admitted that he uses to try to get SPG suite upgrades the very same approach that I use to secure HH suite upgrades and I have been batting better than 90% with since 2012. One would think that if the policies were different, the approaches for getting suite upgrades would be as well!

    Lastly, HGP has just adopted complimentary upgrades that were sneered at — a clear sign that even WOH! views unlimited upgrades are a benefit to covet.

    It is telling that the two programs with the purportedly better suite upgrade policies, are either moribund or simply gone WOH!, while MR and HH are thriving. Nuff said.

    G’day

  15. The new program with its confusing names does not provide better upgrades. It continues to be at the discretion of the property. The bigger problem is that tiers are more difficult to reach and the benefits are less unless you are spending 60 nights at a Hyatt. Breakfast is gone. Club access is gone. 4 pm late check out is gone unless you stay 60 nights.

  16. The new Hyatt T&Cs regarding “best available room” and supposed suite upgrades were designed to allow properties to wriggle out of their current obligation to provide the “best available room” while allowing the marketing people to tout this as an “enhancement.” Period.

    Sad comment that people are actually falling it for it.

  17. To change the subject, and maybe this has been addressed in a previous post that i missed:
    Likelihood of either a status match or some sort of challenge for previous Diamonds to requalify as ‘Globalist’ in 2017, short of the 55 nights or whatever the new threshold is?

  18. As a current Diamond, I don’t seem to regularly get the best available room (non-suite), so I really don’t expect anything to change.

  19. @J wright sez: “[Upgrades] continue[] to be at the discretion of the property.”

    That is something else that is totally mindless that self-anointed “travel gurus” have promulgated with bogus claims to make their preferred programs seem better than the rest. Here’s the reality and every program spells it out: most hotel loyalty perks, but especially room/suite upgrades, are ultimately at the discretion of the property. Remember that this is a heavily franchised industry where the major hotel chains’ role is simply to manage many individual properties that they do not even own. So, what are you gonna do if a property tells you that there are no complimentary room/suite upgrades? Tell them that they are lying? Of course, not, unless you believe that you are “entitled”, when there is no such thing. You simply walk away and try another time 🙂

  20. I for one do not understand all of the fuss about the suite changes anyhow. Currently as a diamond I get 4 suite upgrades per year. I still have 3 left. Standard suite availability is not that clear (hyatt website does not indicate what a “standard” site is) and hotels do not have that many suites to begin with. However that said, I stayed in 5 suites this year as they upgraded me possibly because no standard rooms were available or they were just being nice.I don’t know.

    However, sometimes I really couldn’t care less that I am staying in a staying in a suite or not. I am out for the day, spending only a few hours in the room. Or what do I really need or want a separate area with a couch for?

    To be honest, the biggest benefit of Hyatt’s program is what they guarantee to deliver as a Diamond. They will give me (not the crappiest room in the hotel in general) and will give me lounge access or breakfast, premium wifi and extra points.

    In summary, either way the suite upgrade is interpreted, I really couldn’t care.

  21. @DCS

    Why do you cite legal verbiage when it’s convenient for you but chastise others when they do the same? From a literal standpoint, their interpretation IS correct but you want to overlook that because you believe it’s all theoretical. Yet when you want to prove your point you have no problem digging into the weeds and citing the terms and conditions that prove your point.

  22. @JJ — Genung ist genug!

    I have no clue what “legal verbiage” you are jabbering about. I am all for people presenting their evidence so I have no idea what the claim about “chastising others” is about. If you referring to the suite upgrades policies I reproduced above, then their interpretation is DEFINITELY NOT correct, in THEORY or in PRACTICE, and it is not even a matter of opinion. Their interpretation is simply WRONG and I already explained why.

    Because I have it with this, you are going to be the one whose ignorance I expose to prove the point.

    Here’s the SPG policy on suite upgrades again:

    ““Platinum members receive upgrades to the best available rooms, including Standard Suites, subject to availability for the entire length of stay at time of check-in. Not offered at Aloft® or Element℠ hotels.”

    Now, please insert into that policy statement the meaning of “best available rooms”, structuring the sentences like in the HH policy so that we know what types of “best available rooms” the policy refers to, like in the HHonors and Marriott Rewards policies, for direct comparison. Do the exercise and EVEN YOU will finally get it.

    In fact, anyone else who believes that the policies are different is welcome to do the exercise.

    Until that’s done, please spare us the ludicrous claim about how SPG’s suite upgrades policy is “different” and “entitles” or “guarantees” suite upgrades to Plats. That simply bullshit. The policies are IDENTICAL.

    Capece?!

  23. It’s amusing that DCS can’t help but being an a$$hole in pretty much every single post he makes…I can see him sitting alone in the corner at the Cornell Med faculty lounge while everyone else socializes together

  24. And what f#$k are you doing here, ignoramus? Speaking of arseholic posts, wanna take the grade school-level English comprehension challenge that self-anointed ‘travel gurus’ and their followers like you have flunked for years, or continue to establish yourself as the indisputable village idiot?

  25. DSU at Hyatt have become a bit of a joke the last few years ….. I can’t seem to get them to clear on paid stays so I’m not sure why not getting them to clear on reward stays under the new program will be helpful. With the new expiration rules it looks like I’ll have 3 expire unused in a few months and the fourth was blown at a property that I figured would clear but was not the best use of one.
    I rarely get any special kind of an Hyatt Diamond upgrade anymore …. I get more suite upgrades at Marriott these days. It really surprised me that this seems to be such a big part of the new Globalist tier as upgrades have been getting fewer and far between as a diamond.

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