Review: Swiss First Class 777 Zurich To Los Angeles

Introduction: A Rare First Class Opportunity
Review: Air Tahiti Nui Business Class A340 Los Angeles To Paris
Review: Hilton Zurich Airport
Review: New Swiss First Class Lounge Zurich Airport
Review: Swiss First Class 777 Zurich To Los Angeles


I had flown Swiss first class several years ago on their A340 and A330, so was curious to see how their newest first class product on the 777 compared. The 777 features slightly updated first & business class seats, though it seems more like an evolved product rather than a new product altogether.

Swiss 40
Zurich (ZRH) – Los Angeles (LAX)
Monday, November 14
Depart: 1:10PM
Arrive: 4:20PM
Duration: 12hr10min
Aircraft: Boeing 777-300ER
Seat: 2K (First Class)

I boarded through door L2, where I was addressed by name and pointed left towards the first class cabin. That first required walking through two rows of business class, which looked quite nice. It’s definitely an improvement over Swiss’ other business class product, as the new seats are much more private.

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Swiss business class 777

In front of that were the eight Swiss first class seats, spread across two rows in a 1-2-1 configuration.

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Swiss first class cabin 777

My first impression was that the cabin was sleek. Very, very sleek. This has to be one of the sharpest looking cabins out there.

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Swiss first class cabin 777

I had assigned myself seat 2K, the window seat in the second row on the right side.

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Swiss first class seat 777

The center seats looked great as well, given that there was a partition you could raise for privacy, though at the same time if you’re traveling with someone you could easily have a conversation.

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Swiss 777 first class, seats 2D & 2G

My seat was a good width, though also had a lot of wasted space along the window, given that there were probably 8-10″ of paneling by the window.

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Swiss 777 first class, seat 2K

The seat featured an ottoman and massive personal television, among the biggest I’ve seen on any airline.

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Swiss 777 first class, seat 2K

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Swiss first class seat ottoman

One of the cool features of Swiss’ 777 first class is that rather than having the usual window shades that you manually lower, there’s a button that lowers the blinds. There are two settings — you can either just lower the blinds, or actually make it dark by pushing the same button again. The only downside is that this setup adds an extra layover of glass (or plastic), which makes it tougher to take pictures out the window.

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Swiss 777 windows

Still, I thought it was a very stylish setup.

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Swiss 777 first class window shades

The seats had privacy partitions, though even without them extended, there was a good amount of privacy between seats.

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Swiss 777 first class cabin

The seat had a coat closet that extended out of the aisle-side of the seat, which was a good size. However, this feature confused the heck out of me. Apparently the intent is that Swiss’ first class seats are supposed to be fully enclosed, and that comes in the form of you extending the coat closet out, which just looks odd. You’d think they would make the coat closet enclosed, so that it looks like you have a door, rather than just a coat closet that’s separating you from the rest of the cabin.

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Swiss first class coat closet/door

On the bottom left side of the seat was a large storage compartment, though it was an awkward shape for storing most things.

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Swiss first class storage compartment

Then on the front right side of the seat was a massive, beautiful tray table.

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Swiss first class tray table

The Swiss first class seat has a buddy seat, so you could easily dine with a companion on one of these tables.

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Swiss first class tray table

Underneath that was another exposed storage compartment. This seat has no shortage of storage opportunities!

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Swiss first class seat storage

Above the storage compartment were the basic seat pre-sets.

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Swiss first class seat controls

Next to that was the compartment with the entertainment controller, more advanced seat controls, as well as a USB and 110v outlet, and headphone jacks.

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Swiss first class seat & entertainment controls

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Swiss first class seat controls

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Swiss first class seat headphone jack & power outlet

Moments after settling in, I was greeted by one of the two very friendly first class flight attendants. She welcomed me aboard with a big smile, and asked if she could maybe get me a glass of champagne and the amuse bouche. She read my mind!

Moments later she returned with a warm towel, an empty glass, a bottle of champagne, and the amuse bouche, which consisted of trout with sushi rice. For what it’s worth, Swiss serves Laurnet-Perrier Grand Siecle champagne in first class, which is quite good.

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Swiss first class pre-departure champagne & amuse bouche

The pre-takeoff amuse bouche offered by Swiss is a nice offering you don’t see on many airlines.

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Swiss first class pre-departure amuse bouche

I was also offered a bunch of amenities for the flight.

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Swiss first class amenities

This included some headphones, which weren’t great quality. While they were fine, I wish more airlines would have proper noise canceling headphones in first class. American offers all their longhaul first & business class passengers Bose headphones, so if they can do it… 😉

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Swiss first class headphones

I was also offered slippers.

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Swiss first class slippers

Then there was Swiss’ amenity kit, which was oh-so-Swiss. There was a wooden comb, tissues, socks, eyeshades, earplugs, a toothbrush and toothpaste, Ricola lozenges, and La Prairie amenities. I’m just disappointed they didn’t include clogs and a how-to-yodel manual.

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Swiss first class amenity kit

It doesn’t get higher quality than La Prairie, so kudos to them for offering hand cream, lip balm, face cream, and eye cream.

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Swiss first class La Prairie amenities

However, Swiss doesn’t seem to offer pajamas on daytime flights, which most top airlines have on longhaul flights like this.

I was also presented with the menu for the flight, and as the flight attendant presented it to me, she emphasized how this month’s menu has cuisine from Canton of St. Gallen.

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Swiss first class menu

During boarding, the other first class flight attendant came by my seat to introduce herself as well, though she explained she would primarily be working in the galley.

The first class cabin filled up pretty quickly, and within about 15 minutes all eight first class seats were taken. With the exception of one Swiss guy, everyone else in the cabin seemed to be American.

There were two ladies who weren’t traveling together in seats 1A & 1D, and they seemed to enjoy chatting for most of the flight. Their conversations couldn’t have been any more LA.

Shortly before boarding finished up, Captain Bert came through the cabin to welcome aboard first class passengers, telling us that the flight time would be 11hr35min. This is a nice touch I’ve often found on Lufthansa and Swiss, though the pilots are generally quite awkward about it, as they just sort of stand there any say “everything okay?”

I was amused when he came up to the lady in 1A, and before he could say anything she said “I’ll have more champagne please.” He responded with a smile and said “I will have the crew bring that, but I just wanted to introduce myself as I am the captain…”

Once he was back in the flight deck he made an announcement for the entire plane, informing us that we’d be flying over London, Shannon, Greenland, Hudson Bay, and Montana.

At 1:10PM it was announced that boarding was complete, at which point the maitre d’cabin made her welcome aboard announcement.

A few minutes later the safety video was screened.

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Swiss safety video

At 1:20PM we began our pushback, and minutes later started taxiing to the runway.

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Taxiing Zurich Airport

There were surprisingly few planes taxiing, though we passed a Vueling A320, as well as an Emirates A380.

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Vueling Airbus Zurich Airport

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Emirates A380 Zurich Airport

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Zurich Airport terminal

At 1:35PM we were cleared for takeoff on runway 16, and had a smooth climb out.

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View after takeoff from Zurich

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View after takeoff from Zurich

10 minutes after takeoff the seatbelt sign was turned off. I quickly checked out the lavatories, located at the front of the cabin. There were two of them, and the one on the exterior side of the plane was larger.

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Swiss 777 first class lavatory

While there was some facial spray and lotion, there wasn’t much else in the way of amenities.

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Swiss 777 first class lavatory amenities

About 20 minutes after takeoff the maitre d’cabin came through the first class cabin to personally welcome each passenger. She was extremely sweet, and gave each passenger a free wifi voucher, valid for 50MB. Unfortunately that lasts me for about 15 minutes of internet use, but it’s better than nothing.

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Swiss first class free wifi code

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Swiss first class free wifi code

After that, the aisle flight attendant working first class came through the cabin to take meal orders. She explained I could eat whenever I wanted, and asked if I wanted lunch right away. I was hoping to get some rest later in the flight, so ordered food right away.

Here’s the description of their Canton of St. Gallen emphasis:

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The menu read as follows:

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The wine list read as follows:

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The coffee & tea menu read as follows:

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Since they serve an amuse bouche on the ground, they go straight to serving the meal after takeoff. At around 2:20PM my table was set. Swiss’ table setting is gorgeous, with a huge tablecloth, big salt & pepper mills, olive oil, etc.

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Swiss first class lunch service — table setting

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Swiss first class lunch — bread, salt & pepper mills, olive oil, and butter

Even the bread is beautiful, as it’s a single loaf with three kinds of bread.

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Swiss first class lunch — bread selection

Once all tables were set, the crew rolled around a cart with the appetizer selection. The flight attendant did a fantastic job explaining each option in great detail, and then after I made my selection, she plated it beautifully.

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Swiss first class lunch — appetizer

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Swiss first class lunch — appetizer

I ordered the balik salmon, which was great.

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Swiss first class lunch appetizer — balik salmon

I also had the scampi with carrot and ginger chutney and cashew nuts, as well as scrambled egg mousse with truffle, chanterelles, and lentil salad. All three items were really great, and exceeded my expectations. At first I didn’t know what I was thinking ordering the scrambled egg with truffle, but it ended up being the highlight, as it was bursting with flavor. It was even served in the actual egg. A+++ for presentation.

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Swiss first class lunch appetizer — scrambled egg mousse and scampi

After that I was offered a soup and/or salad. I decided to order a soup, which was the beef bouillon. It was excellent, including the presentation.

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Swiss first class lunch soup — beef bouillon

For the main course I ordered the panko-crusted salmon with coconut risotto, which was again fantastic. The dish couldn’t have been more flavorful.

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Swiss first class lunch main course — panko-crusted salmon with coconut risotto

After that, a cart was rolled down the aisle with a cheese selection. Once again, the flight attendant described each cheese in great detail. I asked for the tiniest sample of everything, which she plated for me. The cheese and presentation were both top notch.

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Swiss first class lunch — cheese course

Lastly I was offered dessert. Typically I have a sweet tooth, so I was going to go with the mousse and ice cream, though I asked the flight attendant for her recommendation, and she said that the Bavarian cream with plum jelly, date and fig crumble, and sorbet, was unique. I took her advice, and at first was a bit disappointed when I saw it, since I don’t love fruity dessert. But this was really good, and exceeded my expectations.

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Swiss first class lunch dessert — Bavarian cream with plum jelly, date and fig crumble, sorbet

To finish off the meal I had a foamy cappuccino. Unfortunately the first class cappuccino machine was broken, so the flight attendant apologized for the delay, as she had to go to business class to make it.

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Swiss first class lunch — cappuccino

Overall the meal was fantastic, with incredible service. The meal was served at a leisurely pace, and the entire meal was done about 2hr50min after takeoff. I loved how the appetizer and cheese courses were presented on trolleys, and also loved the attention to detail. For example, between courses they’d come around with one of those things you’ll only find at fancy restaurants with which they clean crumbs from the table. It’s not often you see that on a plane.

What I haven’t mentioned up until now is the struggle I had with my entertainment system. It simply didn’t work. The flight attendant tried to reset it multiple times, the maitre d’cabin tried to do a hard reset of the system, and then she tried to “send” a movie to my TV. Nothing worked.

My entertainment controller was broken, as it said “loading” the entire flight, as did the screen itself.

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Swiss first class seat entertainment controls

The crew did everything they could to fix this, and were very apologetic. At one point I said “it’s alright, it’s no big deal,” to which the maitre d’cabin responded “no, no, it’s not alright.”

Ultimately there’s nothing they could do, though. Sometimes technology fails, it’s just unfortunate when it’s on a brand new plane in first class.

After lunch I briefly connected to the wifi.

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Swiss 777 wifi

As you can see below, Swiss ordinarily charges for wifi based on data usage, as follows (keep in mind one CHF is roughly one USD):

  • 20MB costs 9CHF
  • 50MB costs 19CHF
  • 120MB costs 39CHF

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Swiss 777 wifi

As a first class passenger I had 50MB of free wifi, which I could access by entering my voucher code.

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Swiss 777 wifi

Unfortunately 50MB of data lasts me about 15 minutes with decently fast wifi, so I burned through that pretty quickly.

It’s unfortunate that Swiss decided to charge for wifi based on usage. Lufthansa, on the other hand, charges a fixed amount per flight, which his much more reasonable. I’d rather have that than to get 50MB of free data on Swiss, which only lasts me a short amount of time.

Eventually I also bought a 120MB data package, which lasted me a bit over 30 minutes. ~$40 for ~30 minutes of wifi? Ouch! On the plus side, at least the wifi was pretty fast, I guess because not many people were using it.

After being up for a bit I asked to have my bed made. Swiss’ bedding is top notch, with an incredible mattress pad, and a blanket that’s both soft and light.

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Swiss first class bed

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Swiss first class bed

As mentioned above, the seat has a privacy partition.

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Swiss first class privacy partition

Below you can see what it looks like on the seat across from me. You could also extend the coat closet for more privacy, though that didn’t occur to me until the end of the flight.

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Swiss first class privacy partition

There was also a bottle of water placed at my seat.

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Swiss first class bottled water

After lunch almost all passengers went to sleep, so I found it a bit annoying that the crew left on mood lighting. While I think mood lighting is a great feature in general, most airlines overuse it, in my opinion. I’d much rather have a dark cabin when I’m trying to sleep than mood lighting.

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Swiss 777 mood lighting

I ended up sleeping for about four hours, and woke up over halfway into our journey. Unfortunately my flight attendant call button was broken, given that it was connected to the entertainment system so I had to go to the galley to order things (which I don’t mind, but I feel bad for the crew, because I feel like I’m invading their privacy). I ordered a coffee, which was good.

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Swiss first class coffee

I got caught up on work for the next couple of hours (mainly in offline mode, given the cost of wifi). While the service was great during the meal, I was a bit disappointed that the crew didn’t come through the cabin more often between meals, as I rarely saw them. I was also a bit surprised by the lack of snacks between meals. I wasn’t really hungry, but usually on a flight of almost 12 hours you’d have some snacks set up in the galley, or something. Instead there were just chocolates and whole fruit.

About three hours before landing the maitre d’cabin saw that I was awake, and offered me a box of chocolates and a compensation voucher for the entertainment being broken. The offer was for 10,000 Miles & More miles or a 300CHF travel voucher.

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Swiss first class gift for broken entertainment

About two hours before landing the crew came through with the pre-landing snack. Best I could tell there was no printed menu for this, though the flight attendant explained the options, which included a caesar salad, quiche, club sandwich, or burger. I ordered the caesar salad and quiche. Both were very good.

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Swiss pre-landing snack

I spent the next 30 minutes working a bit more, and finally about 40 minutes before landing at LAX the captain made an announcement informing us that we had begun our descent into Los Angeles, and that we were just passing Las Vegas, which you can see in the below picture.

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View approaching Los Angeles

As is the norm when descending into LAX, the views were fantastic.

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View approaching Los Angeles

We had some great views of the downtown skyline and the Hollywood sign in the distance as we descended.

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View of downtown Los Angeles

On final approach I even saw the famous LAX In-N-Out.

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View on final approach to LAX

We had a smooth touchdown on runway 24R at 4:05PM, and from there a 15 minute taxi to our arrival gate. That took a bit longer than usual, given that we taxied from the north of the airport to the south, and then came back around to get to our gate at Tom Bradley International Terminal. That sure is the long way to go.

We taxied behind a Norwegian 787 as we approached our gate.

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Norwegian 787 LAX

We arrived at our gate at 4:20PM, exactly as scheduled.

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Tom Bradley International Terminal LAX

I bid farewell to the crew and quickly made it through customs and immigration thanks to Global Entry.

Swiss 777 first class bottom line

Overall I was impressed by Swiss first class. The crew, food, amenities, and bed were great.

At the same time, there were also some flaws. My entertainment system was broken, which is a big problem on such a long flight. Furthermore, I found the seat design to be unusual, given that the seats are technically fully enclosed, but only when facing the inside of the coat closet.

There were also some minor things that could have been a bit better about the product. There were no pajamas. While the pre-landing meal tasted great, it could have been a bit more extensive, with an appetizer and dessert. After all, there were no snacks between meals on this flight, and this is a nearly 12 hour daytime flight.

So yes, overall Swiss first class was fantastic, and I’m happy to have had the chance to try it. Is it better than Lufthansa first class, or does it deserve a spot in the world’s top first class products? Well, I’ll have to put some more thought into that…

If you’ve flown Swiss first class (or based on this review), where do you think Swiss belongs on the list of the world’s best first class products?

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Comments

  1. In my opinion Swiss First is one of the top first products out there. Food is fantastic (that salmon!) and crews strike the right balance between charming and professional. I admit it’s a lot a personal choice but it’s my fave airline ex-EUR.

  2. Nice review Ben. Thanks for that.

    You rather write maître de cabine instead of “maitre d’cabin”.

    maitre d’cabin neither is swiss french nor is french…

  3. I’m often quick to criticize you when I feel like you’re being hypocritical, but I’m also a fair person. This was an excellent, detailed review – nice job

  4. Thanks for the review, very interesting. Again I dont understand why this: “I feel bad for the crew, because I feel like I’m invading their privacy”. Isn’t it their fault the system was broken, and you had to walk over to talk to them? Why is that invasion of privacy? Is it Americans just being so overly nice, or them being educated to think “why they hate us’? Why is today’s mindset of not pointing to the offender/cause but the focusing on supposed victim/reaction?

  5. I had pyjamas offered on LX40 in First on Wednesday. Were they just not offered to you (which I still think is odd), or did they have none on board when you asked?

    Second meal not having a menu I agree doesn’t feel right, but you can choose as many of those items as you want. I don’t think people really neee another dessert course, however you can order a Movenpick ice cream cone whenever you want, in fact my lovely attendant proactively brought one to my seat when I woke up! Lol

    I’ve done three F sectors in the 777 now, including one today. I think the on-board experience slightly edges ahead of Lufthansa, specifically because the food is way superior and the privacy of the new suites. Ben, It is ironic that you didn’t work out that the wardrobe doubled as a door until you read readers’ comments! That’s Swiss practicality for you.

    The Swiss ground experience is the let down, very long schleps through the terminal with no personal assistant, and the melee of a boarding process is absurd. How hard would it be to call First Class / HON before Business?
    Incidently at LAX on the way home you do get an escort though security all the way to the lounge, then from the lounge to the gate. They should do this at their home port too.

  6. @Ben Holz — that’s a C-40 (essentially a 737 in VIP configuration) — part of the 89th Airlift Wing based at Andrews Air Force Base outside of Washington, DC. Used for transport of high-level US government officials.

  7. @ Ben Holz: great eyes! The “View after takeoff from Zurich” picture? It almost appears to have the Air Force One livery, but it’s not a 747. Blue nose and bottom, white body, blue streak on the tail. Looks like a 757 or 767?

  8. Nice review.

    But..”and the one on the exterior side of the plane was larger”. I hope you didn’t have to go outside for the toilet 😉

  9. On my last flight with them, I couldn’t sleep so I kept ordering food during the entire flight. They were quite amused and kept the deserts and hot options coming. It was very enjoyable.

  10. Interesting re: the entertainment system not working. I flew Business on the 777 (faces of Switzerland livery) and the seat wouldn’t move. I had to get a crew member to man handle it into different positions whenever I wanted to recline, sleep etc. Was a complete pain and perhaps points to a quality control system alongside the issue you had.

  11. I’ve only flown Swiss business class, but I’d love to try first – realistically that’s only happening if they ever make it available on miles. I’d say based on this report that it’s very differentiated from business class. Funny enough, the only overlap that I really see is the cheese plate – almost identical to what we had in J last year, just plated nicely. I believe ours in J was on a slate tile, which was in and of itself nicer than the usual AA square-white-to-maximize-plates-on-tray china.

    I like flying Swiss quite a bit. For one, the crews are always very professional, but with personality as well. They seem to know the food and wine, to the point of having tasted everything. But the best part about flying Swiss is ZRH. My favorite airport in the entire world. It’s clean and calm, actually comforting, despite being a large international hub. We actually skipped the lounge last time through as the terminal itself is strangely relaxing.

  12. While I’m sure Captain Bert was a nice guy, I’d much prefer him to be in the flight deck doing all the prechecks. Yeah I know the FO frequently does that, but just for appearances I’d feel better if the Captain got all chatty with the passengers during mid-flight cruise.

  13. No pajamas on day-time flights would be news to me…. seriously?! Can only be a joke!!

    While I do agree the product as such is pretty amazing (I flew LAX-ZRH) it has a few minor flaws, e.g. those reflection of the screen in the big window front (funnily enough, I could see nearly the full screen of the guy in row 1 while sitting in take-off position). Also the wardrobe is a bit weird, etc. First world problems, I know…

    Also, apparently there are quite often problems with seats, IFE, etc in LX F… have hardly had a flight where there was no issue (actually, the last on 777 was the first without).

  14. “I was amused when he came up to the lady in 1A, and before he could say anything she said “I’ll have more champagne please.” He responded with a smile and said “I will have the crew bring that, but I just wanted to introduce myself as I am the captain…””

    Hahaha

  15. Ed wrote: “the best part about flying Swiss is ZRH.”
    REALLY? The best part of flying Swiss is the airport that you can experience with any airline that flies to ZRH?
    That doesn’t say much about flying Swiss if you think that the best part is Zurich Airport.
    It’s like me saying that the best part of flying American Airlines (I hate them by the way) is SFO…lol.

    “My favorite airport in the entire world.”
    Definitely not mine. It’s one of the few airports in Europe where the airport staff are rude and can’t be bothered with answering simple questions. I take vacations exploring Europe every year and find the staff at LHR and CDG surprisingly friendlier than at ZRH.

  16. I was about to whinge about the lack of airshow pics as I really love those then I remembered that ife was broken. Almost enough to make me lodge a complaint with the airline as well.

  17. @ Lucky – they didn’t offer you free Wi-Fi given IFE issues? That would’ve been the best solution, IMHO.

    P.S. LX F menus are quite lovely.

  18. “and the one on the exterior side of the plane was larger.”

    So SWISS has bathrooms on the outside of the plane? 😉

    I guess you could have just ordered other items off the menu if you wanted a snack, since the FA did say you could eat what you wanted, when you wanted, etc. Did you notice anyone else doing that?

  19. ‘I’m just disappointed they didn’t include clogs and a how-to-yodel manual.’

    How has anyone not sued you yet for being so disgustingly inappropriate?

  20. “I’m just disappointed they didn’t include clogs and a how-to-yodel manual.”

    Loved it! I think that Swiss in general is one of the best airlines. I think that its first class would be at the top of the 2nd tier, i.e. the first tier with the top 3-5 first class products, and then 2nd tier with this at the top. Just my thoughts. It is nice that they did offer compensation for the TV system, 300CHF isn’t a bad deal!

  21. I just flew Swiss Business and my god it was good. I love the wooden panelling and the little lamps, makes the plane feel “homey”. The food was ok but the crew were awesome, friendly service with a smile beats better food any day in my book. With the compensation, I was suprised they didn’t give you another wifi code… But Laderach is good too

  22. Hi Ben,
    you can drastically reduce the traffic while browsing the web if you use the Opera browser with activated turbo mode. 50 MB could last for hours – probably the hole flight with normal web browsing.

  23. I had the same seat ZRH-LAX and back in November. The entertainment system worked fine. I only noticed a small glitch both ways- the screen was showing ZRH-ABC and ABC-ZRH in the beginning (ABC instead of LAX).
    Huge screen but I had the impression that the selection on the entertainment system was a little limited compared to other carriers. No live TV.
    Sadly the headphones are a joke. I really don’t understand why they could not spend a few $ more for decent models.
    I asked for pyjamas out of ZRH and was given a set. I was informed that they’re not actively handing them out on day flights (which surprised me).
    Funny thing is that the coffee machine in First was broken as well on the way back to ZRH. Seems to be a common problem.
    The seats are pretty nice and offer way more privacy than any other LX or LH F cabins.
    In summary a huge step ahead for Swiss (especially compared to their vintage F in their A340) and IMHO (at least) on the same level as LH F.

  24. Did the same tour in October (ZRH-LAX-ZRH). No technical problems, everything as it should be for a flagship product. But compared to LH First Class (recently on A380 to SIN):
    + Seat & cabin arrangement (brandnew design in LX 777), miles away from former LX 1st class product
    + food (especially starters) delicious and well-presented
    + good entertainment system, largest screen I’ve ever seen on a plane
    +/- mood on board always depends on the crew you get…
    – wine selection at LH shows more variety and exclusivity
    – amenity kit more exklusive (offered in little Rimova bags)
    – bathroom facilities offer tremendous space (A380)
    – LH First Class Terminal in FRA is on a different level compared to (even new) LX First Class Lounge in ZRH… complimentary Cigar Room, huge Bar, fine-dining a la carte restaurant, own passport & security control inside… different World

    So LH still slightly ahead, but both on top level

  25. Worse that a low cost airline

    I spend a lot of money for tickets and they lost my baby stroller and I never get reimburse for it…..This company is bad (Swiss is all about making money ) they don’t care about customers…… they always lose your baggage … and you can only talk with a robot at 1-888-715-5551 …no answer back…just you lose

  26. The flight conditions are horrible
    Swiss is all about making money not customers satisfaction

    The flight conditions are horrible ,THE CHAIRS ARE VERY INCOMMODE ..very small seats they always lose your baggage

  27. The previous First class product was such a huge step forward, I think this product is just a slight improvement. Thats not a bad thing. Swiss remains my favorite airline overall. In over 50 flights, I’ve always had awesome service in First or Business in the air or on the ground.

    The new lounge is really nice, the fact that you can go outside and watch the planes take off is really a nice touch, but its a little weird not having add least a basic bar/snack area.

  28. Swiss it all about making money they don’t care about customers. Old planes, incommode chairs ,basic bad food …and is too expensive for what Swiss have to offer to customers.

    I will always try to avoid and never travel with Swiss and American AirLines (another greedy corporation)

  29. Dear Lucky,

    Could you please do a review of SWISS new business class on the Boeing 777-300er. It looks great and I would like to know more about it but there are almost no reviews on it.

    Thanks
    Kind Regards
    Paul

  30. I prefer SWISS First Class, if you are travelling with a companion. The possibility to have dinner together on same table is unique. On B777 the wardrobe divider makes privacy total on a longer flight. Otherwise it is more about schedule, unless you are ice cream fanatic.

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