Introduction: Journey To Kazakhstan
Review: Korean Air First Class 747-8 Vancouver To Incheon
Review: Nest Hotel Incheon Airport
Review: Asiana Business Class Lounge Incheon Airport
Review: Air Astana Business Class 767 Incheon To Almaty
Review: Ritz-Carlton Almaty
Review: Air Astana Lounge Almaty Airport
Review: Air Astana Business Class A321 Almaty To Astana
Review: Marriott Astana
Review: Air Astana Lounge Astana Airport
Review: Air Astana Business Class 757 Astana To London
Review: Sofitel London Heathrow Terminal 5
Review: United Lounge London Heathrow Airport
Review: Singapore Airlines Lounge London Heathrow Airport
Review: United First Class 777 London To Los Angeles
There are four Star Alliance lounges at Heathrow Terminal 2, operated by Air Canada, Lufthansa, Singapore, and United. Due to Star Alliance regulations, all first class passengers can use all Star Alliance first class lounges, while all Star Alliance business class and Star Gold passengers can use all business class lounges.
Given the high standards that Singapore Airlines is known for, I was curious to check out their Heathrow lounge.
The Singapore Airlines Lounge London is located just a short walk from the United lounge, right next to the Air Canada lounge.
This required taking the elevator up a level.
Upon exiting the elevator the Air Canada lounge was to the left, while the Singapore lounge was to the right.
The associate at the front desk was friendly, and upon presenting my United boarding pass she invited me into the first class lounge, without even suggesting that I could use the United lounge.
The first class lounge was located to the left of the reception desk, and was fairly intimate.
The first half of the lounge was mostly dedicated to dining, with some dining tables along the windows, plus a dining area in the center of the lounge with one long couch connecting many tables.
At the very front of the lounge were several comfortable leather chairs, along with a wine and snack display.
The back half of the lounge was dedicated to relaxing. Towards the front was a row of seats facing the two “aisles” of the lounge.
Then towards the back were some really neat seats that almost look like Singapore Airlines’ new business class.
On one hand I love these seats since they’re so cool and have built in reading lights and power outlets. At the same time, they’re a bit impractical, as it’s tough to get comfortable while sitting in them, regardless of whether you’re trying to work or relax.
There were also a couple of private areas with leather chairs that were great for relaxing.
Then there was a TV area. I was a bit annoyed that the TV was turned up quite loud, which meant it could be heard in the whole lounge. I suppose I could have asked them to turn it down.
The bathrooms were in the very back of the lounge, and as seems to be the norm for Singapore Airlines lounges, there were plenty of amenities, like toothbrushes, combs, etc.
There were also a couple of shower rooms.
There was only ever one other person in the lounge, so one of the nice things was how intimate the lounge felt. I also liked that the lounge had tarmac views, unlike the United lounge. Admittedly the views are somewhat limited as the lounge is in the center of the concourse which is furthest from the taxiways, but it’s better than nothing.
The part of the lounge that underwhelmed me was the food selection.
The breakfast selection was quite basic, and there was no a la carte dining option, best I could tell. There was cereal, yogurt, smoothies, muffins, danishes, etc.
Then there were scrambled eggs as well as some croissants in one of those things that maintains temperature, that personally I associate with a convenience store.
There was also a selection of beer, wine, soft drinks, etc. There was Laurent Perrier champagne on offer as well, the same United serves in the Global First Lounge.
As mentioned above, near the entrance to the lounge was a selection of red wine, as well as some nuts and snack mix.
Service in the lounge was attentive, as there was one person there to serve the area, even though it was mostly empty. So I was frequently offered drink refills.
I also decided to check out the business class section of the lounge, which I also found to be underwhelming. Even though the lounge is only a couple of years old, I feel like it was poorly furnished, as many things already looked past their prime. I’m not sure if the pictures convey that or not.
There was a buffet area near the entrance of the lounge.
Then there was a hallway with some tables along the wall, as well as some high-top seating across from it.
Towards the back of the lounge there were leather chairs in rows.
The lounge also had the same cool semi-private seats that were in the first class lounge.
Near the center of the lounge was a bar area with all kinds of cocktails, beer, wine, etc.
As mentioned above, the buffet area was near the entrance.
There were several types of juice, croissants, muffins, pastries, fresh fruit, yogurt, muesli, cold cuts, cheese, cereal, etc.
Then there were a variety of hot options.
Personally I was most excited to see the ice cream selection, including Singapore Sling ice cream… mmmm!
There was also an espresso machine, which was better than the one in the United lounge.
Oddly the business class selection was significantly better than the first class selection.
Singapore Lounge London bottom line
Given that Singapore Airlines is usually a leader in the industry, I was underwhelmed by this lounge, especially since it’s still fairly new.
The first class lounge was furnished nicely, though I still preferred the decor of the United lounge. On top of that, the United lounge had a significantly better food selection.
As far as the business class section goes, the food selection was quite good, while I found the decor of the lounge to be inconsistent. There were parts that felt dark and cheaply designed, while other areas felt fairly nice.
All things considered, I’d prefer the United Global First Lounge as a Star Alliance first class passenger, and the Air Canada Maple Leaf Lounge as a Star Alliance business class passenger or Star Gold.
If you’ve visited multiple Star Alliance lounges at Heathrow, which is your favorite?