Early last month Delta suffered from an outage that crippled their operations, as all of their computer systems globally went down. There was some miscommunication initially about what caused the meltdown. First the airline claimed it was due to a power outage, though their electric company quickly confirmed that there were no reported outages.
Then Delta claimed that a switchgear malfunctioned, and that the real issue that caused the catastrophe was that the backup systems didn’t kick in as they were supposed to.
I’ll be the first to admit that I’m not very good with technology (I even struggle to use my MacBook Air, at times), but it looks like there’s another theory as to what may have happened, which some claim is a near sure bet. Per observer.com, here’s why some believe this was more than an outage or a malfunctioning switchgear:
Generally speaking, huge companies that rely on their computers have backup as well as multiple alternative electrical sources to make certain that something like a power outage does not happen to them. A hack, however, is much harder to fix. Even the Delta information boards were not showing old information that was stored in the cache which is supposed to go into default mode in the event of a malfunction or a reset.
It should have been obvious from the get go that this was more than a power shortage that needed a reset. No global company, Delta Airlines included, maintains all of their servers and routers in a single place. And wherever they are, they are located deep beneath the ground. And each of these locations has several independent backup electricity systems in the event of a blackout.
In addition, because of that ubiquitous storage system called “the cloud” everything should be immediately or almost immediately accessible through other access points.
What do they think happened?
A more likely scenario: malware was inserted into Delta computers months ago. Then, on command, the spyware shut down Delta’s computers and blocked emergency protocols from automatically kicking in to protect the company. Without a safety plan in action, there was no way for Delta to function. They could not even do something as simple as hand write boarding passes because they could not confirm seats.
Of course a Delta spokesperson says that this definitely wasn’t a cyber attack. That could very well be true, or it could also be that they’re trying to cover it up, since that would be quite embarrassing.
So, people who are better at technology than I am: is this a crazy conspiracy theory, or is there a very real chance that Delta was in fact hacked?
(Tip of the hat to Point Me to the Plane)