Different countries seem to have different norms in terms of what’s included with a room and what isn’t. For example, I’ve stayed at plenty of airport hotels in Germany that charge for use of their airport shuttle.
Conversely, in the US I’ve never stayed at an airport hotel that didn’t have a complimentary shuttle. It seems like an obvious amenity, and when I see that a US hotel has an airport shuttle, my assumption is that it’s complimentary. That logic hasn’t failed me yet.
Well, a friend just pointed out to me that this apparently isn’t always the case. Specifically, the Seattle Airport Marriott doesn’t offer a complimentary hotel shuttle. The hotel charges $4 one-way for the airport shuttle service.
Ironically this is also one of the closest hotels to SeaTac Airport, as it’s right across the street, and you could conceivably walk there, weather permitting.
Per the Marriott Insiders community, the hotel has been charging a shuttle fee since July 2014, though it seems to have recently been raised from $2 to $4.
The explanation for the fee is that the hotel outsourced the shuttle service, and therefore is charging a small fee. I’m not sure I get the logic. Shouldn’t an airport hotel expect to incur some cost as a result of operating an airport shuttle? Clearly they outsourced the shuttle because that solution is costing them less, so I’m not sure why it’s okay to pass that on to customers, but it’s not okay otherwise. I suppose it’s just a convenient excuse.
Also keep in mind that SeaTac has had a $15 minimum wage for a while, so I’m not sure how much that plays into this decision.
Still, to me an airport shuttle fee for an airport hotel is no less offensive than a resort fee at a resort…
Would you stay at a US airport hotel that charged for shuttle service? Have you found any other US hotel with a similar fee?