Introduction: An Arctic Summer
Review: SAS Business Class A330 Los Angeles To Stockholm
Review: SAS Lounge Stockholm Airport
Review: Hotel Continental Oslo
Review: Radisson Blu Longyearbyen Hotel
Review: SAS Lounge Oslo Airport
Review: SAS Lounge Copenhagen Airport
Review: W Hotel St. Petersburg
Review: St. Regis Moscow
Review: Business Lounge Moscow Domodedovo Airport
Review: Singapore Airlines First Class 777 Moscow To Houston
We were spending a total of four nights in St. Petersburg, so as a Hyatt and Starwood loyalist my first choice was clear — the W Hotel St. Petersburg. It’s the only Starwood property in St. Petersburg, and it looked very nice.
The rate at the W was ~$250 per night, though I was able to use the Citi Prestige fourth night free benefit to lower the cost of that stay even further. In the end we were paying ~$190 per night, which I thought was pretty reasonable for a stay in peak season in such a seasonal destination.
As a point of comparison, this is a Category 5 Starwood property, and a free night redemption would have cost 16,000 Starpoints. I value those points at 2.2 cents each, so in this instance the better value was definitely paying rather than redeeming points.
The taxi ride from the airport to the hotel took about 30 minutes, and was fairly civilized.
The W is beautifully integrated into the neighborhood it’s in, and really doesn’t stand out. It almost looks like a condo building, or something. The W is also right across from the Four Seasons.
The W St. Petersburg is one of the smaller W properties out there, as it has a total of just 147 rooms and suites, and the smaller size is reflected in the public spaces.
Upon entering there’s a long couch on the right side, just past the hotel’s restaurant and across from the hotel’s lobby bar (both of which I’ll talk more about later).
Then past that was the reception area, which consisted of three individual desks. The associate who checked us in was extremely friendly, and once she finished processing our check-in, the W Insider came by to say hello as well and give us some tips for exploring the city. It was clear she was passionate about St. Petersburg — it’s always great when someone is passionate about their city and wants to share it with others.
I have nothing but great things to say about the front office staff at this hotel, as they were consistently exceptional. The concierge, Ekaterina, was especially awesome and proactive in helping us out.
Once we were checked in we took the elevator (located right across from reception) to the sixth floor, where our room was located.
Upon exiting the elevator there was yet another big red couch.
From there we turned left down the sleek hallway.
Our room, 601, was located at the far end of the hallway on the left. I loved how the doors were sort of built into the walls, and that you had to scan the key near the room number to enter.
In this instance we were assigned a Wonderful Room, which is the basic room at the hotel. We didn’t get any upgrade as far as I know, though I think the hotel was pretty full.
The room featured a long entryway with glossy walls and a mirror on the right side, and the bathroom on the left side.
The room was a great size for a standard room, and featured a king size bed, a daybed, and a desk with a chair.
The bed was extremely comfortable, as is the norm at W properties.
Across from the bed was a purple chair and a TV mounted on a pole.
The desk was shaped like an airplane wing, and featured a rolling chair.
The hotel had some treats waiting for us, including sparkling water, mixed nuts, and cookies (my Starwood Ambassador knows me too well!).
The room featured a view of the interior courtyard of the hotel. That was sort of a positive, actually, since it meant it was totally quiet all hours of the day. While the W has a great location, there wouldn’t really be views from the street either, aside from looking out at the Four Seasons across the street.
Next to the bed and closer to the bathroom was the minibar, Nespresso coffee machine, and kettle.
The minibar even had a Russian doll for sale, which I thought was cute.
The minibar was well stocked, including the typical W condoms, which were branded as “masculan.” Hmmm…
The fridge minibar was well stocked.
The bathroom was well designed, with a sink, toilet, and walk-in shower.
The water pressure in the shower was excellent.
As is the norm at W properties, they had Bliss toiletries, which I quite like.
Overall I thought the room was great, and the wifi was high speed, which is important to me.
Breakfast was served in the lobby restaurant from 7AM until 11AM daily. The restaurant’s name was Restaurant COCOCO, which was a memorable name.
Physically the restaurant was beautiful and stylish.
The buffet was located in the far corner of the restaurant, and consisted of five tables with various items.
One table had fresh fruit and juices.
One table had all kinds of yogurt and smoothies.
Another table had cold cuts, cheese, and veggies.
Then there was a table with all kinds of pastries.
And then there was a table with cereal.
In addition to that, you could order something off the menu to complement the buffet.
I had the french toast one morning, which was extremely sweet, though still tasty.
Ford had an omelet one morning. Oddly if you order an omelet with things like onions, they’re served next to the omelet, rather than inside of it. Hmmm…
While the spread itself was good, the service in the restaurant was comically bad. Comically bad.
The first morning we showed up and were brought to a table. 30 seconds after sitting down people showed up and told us it was their table, and they had just gone to the buffet to get food. Oops.
We were reseated, and then went to the buffet ourselves. When we got back, there were other people seated at our table this time. Oops.
We ordered coffee, and it took over 20 minutes for it to arrive.
We ordered something from the menu, and they brought the check and forgot about it, though once we reminded them they quickly brought it out.
The experience wasn’t quite as bad on subsequent days, but still wasn’t good. The restaurant staff seriously need to be retrained.
We also had a snack in the lobby bar one afternoon, which is a beautiful space physically with some great people watching, as I talked about in a previous post.
The food itself was pretty good…
…and the cappuccino was excellent.
However, once again, the service was lacking. We literally had to go up to the bar to get service.
For anyone who says “well that’s just Russia,” I’d note that we went to the Four Seasons one night for drinks, and the service there was exceptional. And before anyone says “well, W isn’t Four Seasons,” they were priced roughly comparably and both are global brands, so I don’t think my expectations are too ridiculous.
On the basement level the hotel has a fairly small gym, which had good equipment.
There was also a pool, which is impressive for a small city hotel in St. Petersburg. At the same time the pool was pretty small, so I can’t imagine actually swimming in it.
The hot tub looked much more inviting.
There was also a sauna, steam room, and relaxation room.
As mentioned above, while the service in the restaurant and lounge was lacking, the front office staff were exceptional.
I’d also note that housekeeping was very good. It’s not often I call out housekeeping specifically, but they were really on top of things. For example, Ford got some sort of food poisoning or something the second day (he puked all night and was in bed the entire following day), and I guess the housekeeper may have noticed that, as she left an entire case of bottled water for him, which was a very nice touch.
I also love that when I left an empty bottle of water somewhere, she placed another bottle exactly where it previously was, in addition to the normal allotment.
W St. Petersburg bottom line
Overall I was extremely pleased with the W St. Petersburg. Our room was gorgeous, the hotel’s location can’t be beat, and the front office staff and housekeeping at the hotel were excellent. There’s definitely some room for improvement, though, at the hotel’s restaurant and bar. Overall as an SPG loyalist I’d highly recommend the W St. Petersburg.