My Horrible, Fraudulent Uber Driver — WHAT WAS HE THINKING?!

It’s no secret that I love Uber. They’re innovating an industry that didn’t innovate for decades, where horrible customer service became the norm.

The average Uber experience is exactly the opposite. There’s an instant feedback loop where you rate the driver and the driver rates you, so that means everyone is usually on their best behavior.

Uber drivers get kicked out of the system if their rating falls below a certain number, which is why service is typically so good. I tend to take a pretty easy approach to Uber ratings, and in my hundreds and hundreds of rides only ever remember rating five stars. Unless someone is actively bad, I don’t want to do anything that threatens the person’s livelihood.

Well, for the first time ever I gave an Uber driver one star, and sent an email, because he was an a@$hole and a fraud.

Ford and I were going to LAX to catch a flight at 5AM, and decided to take UberBLACK. I take a mix of UberX and UberBLACK, though in this case we decided to do an UberBLACK. I knew the ride would cost me $70 after a $20 promotion code, which is about the same I’d pay for a taxi.

We got in the car, and the driver wasn’t especially friendly to begin with. We wanted to take a specific route to the airport. Uber has a policy that the passenger can specify a route.

We wanted to take the route that was a distance of eight miles shorter, but takes two minutes longer, according to Google Maps. I don’t think anyone in their right mind would pay an extra ~$30 to save two minutes.

Ford: “Hi, could you please take _____ to the ____ to the _____.”
Driver: “Why?”
Ford: “That’s the way I like to go.”
Driver: “Why?”
Ford: “That’s just our preferred route.”
Driver: “Why? That’s so stupid.”
Me: “Well, it’s eight miles shorter and takes about the same amount of time.”
Driver: “Hah, well then you people should take UberX.”

We were both floored, since this guy was such a condescending idiot. I’ve never had an issue specifying a route, or been questioned about my preferred route. Most drivers even proactively ask if I have a preferred route.

Throughout the whole ride he’d make snide comments.

“This is going to take forever.”

“I can’t believe we’re going the long way.”

“You realize there’s going to be a lot of traffic at LAX?”

We were just polite in response, and in a non-passive aggressive way I tried to say “I think it’ll be fine, Google Maps says it’ll be just 40 minutes, which is the same amount of time it said the other route would take.” And that’s true, because I’ve taken a similar route many times before.

We didn’t really say much else throughout the ride, and then I got the bill upon arriving at the airport, which was as expected.

Uber-Fare-1

However, a minute later I got a fare correction for an extra $56, as it indicated that we had to pay the vehicle upcharge for having five passengers!!! It was only Ford and me, so that was a complete fabrication.

Uber-Fare-2

For the first time ever I gave the driver one star, and relayed my experience in the comments section. Within 10 minutes I received a refund of the full amount, which seemed generous.

Uber-Fare-3

But I just can’t get over this. What was the driver thinking?! On so many levels I can’t figure this out:

  • Did he really think we would still give him five stars, or did he not care? You might not like all your customers, but sometimes just suck it up.
  • The ride took about 40 minutes and was a $91 fare — that’s hardly anything to feel bad about
  • If the driver thought we were being “cheap,” did he really not think we’d protest if he outright lied and claimed that there were five people in our car, when there weren’t?

This was by far my worst ever Uber experience!

Has anyone experienced similar fraud with an Uber driver?

Comments

  1. It sounds like you got an “Uber newbie” (someone who just joined the Uber platform) and thought he could game the system how he probably games his “regular” customers. He probably thought Uber was just an e-dispatch system or something silly like that. What was his rating before he picked you up?

  2. Lucky,

    As Uber has cut rates across the country and world, I’ve noticed declines in customer service from in both uberBlack and uberX. No water/gum anymore, poor routes taken, drivers without knowledge of traffic patterns or how streets are laid out, etc. Drivers seem to be unhappy with certain Uber policies and you are seeing a response in customer service.

  3. You are always going to have bad employees at some point. Sadly you got one this time around.
    I’m glad you got refunded.

  4. I do love how Uber will brutally punish a driver who does something completely stupid, which is by taking away the ENTIRE fare. I once had a driver who didn’t even leave his spot to come get me until 10 minutes after he accepted the fare (I realized that he was at a restaurant eating breakfast and he accepted the ride while eating and continued to finish before leaving to pick me up), so my 10 minute ride took over 30 minutes and I almost missed my train. I complained to Uber and they refunded the entire ride and when I said I didn’t need the entire thing refunded because he still took me where I needed to go but Uber said “No, you are keeping the entire refund for what he did”.

    Brutal punitive refunds are the only way to cut out stupid behavior like what Lucky experienced and I applaud Uber for doing it.

  5. I have been scammed twice by uber (non x) drivers out of LAX and it usually involved them going south only to get on the freeway to go north. It added $20 to the bill and each time uber reversed the extra amount. UberX has generally been good out of LAX but they all expect to be tipped in cash (or your rating goes down).

  6. If this was a taxi driver you would have a difficult time getting a refund and the driver will continue to drive the taxi.

  7. @Lucky Where were you leaving from DTLA ? Wow , that driver seemed burnt out or with the Armenian Mafia . Did you want to take surface streets instead of the 110 to the 105 using Fast Track ? Thats not the way to go Lucky ; but the customer is always right and I would have been polite about it . Remember, I’ll give you an Uber ride on the house anytime you’re in LA. I know all the tricks into LAX .

  8. I just got charged for additional tolls 24 hours after my ride. Either they were part of the fare or they weren’t. If this was a taxi they wouldn’t be able to upcharge or change the fare after the fact. Uber needs to get a handle on this. Sorry you had such a bad experience… I’m at least happy my driver was nice.

  9. I’ve had arguments with drivers *multiple times* about taking my specified route because they don’t want to take directions from a woman. They will literally state that as the reason.

    So… at least your driver was just a jerkface and not a sexist jerkface.

  10. @RBC, I don’t know for a fact, but my guess is that in most situations Uber is eating the expense. The driver probably still gets paid and it’s Uber’s judgment call to give the refund as a courtesy to keep you happy as a customer. I can’t imagine driving for Uber and not getting paid because someone complained (whatever the reason, valid or not).

  11. Driver: “Why? That’s so stupid.”. There!!! I would say:”Stop the f….ing car right now and I will be getting another Uber.” There would be no way I would continue the ride with a guy like that.

  12. I have a couple of comments and a question. The comments, 1) The only time that I can see a driver countermanding a passenger is if they are less familiar with the new route (usually not an issue in most places but maybe in LA maybe it is big…) or if they are aware of any local situations that might interfere (traffic, construction, safety, etc.) other wise, I don’t see why a driver wouldn’t go along with it. Its a paid fare and unless it becomes costly it usually builds extra goodwill; 2) One would think if this driver was this surly on a regular basis he would not have qualified for uberBLACK or at least he wouldn’t last long. I realize how many workers in the service industry can be abused by patrons which is why I usually have a high tolerance level for problems unless they get out of hand or materially affect me. That does not mean I don’t call a spade a spade but I usually don’t delight in f-ing someone over who may be difficult but could ruin them, etc. That was quite generous for uber to refund the entire amount. I do not uber much I don’t know what the policy is, but I suspect that the refund may have had more to do with the fraud for having 5 passengers than the attitude.

    Question: I guess this is more from the uber driver perspective, but if a passenger uses a promotion code like the $20 does that get eaten on the uber side or the driver side? i.e. who takes the hit for that?

  13. My absolute worst experience with Uber was last year when my then-boyfriend and I went on a dinner-movie-date across town. The guy arrived in a car that was different than the one claimed in the app, he started the meter half a mile away when he clicked the “arriving now” function, did not greet us, sighed audibly in that very passive-agressive way that people do once we told him where we were going, and then missed the entry ramp onto the freeway (for which there were multiple signs) while loudly proclaiming “oh, well, guess we’re gonna have to take the long way. gonna be a good day for me!” Oh, and he was gassy. The. Whole. Time.

    We were late for our dinner, which didn’t really set us back too long, but, like you, Lucky, I received a full refund. At the very least, at least Uber is quick in rectifying issues. I understand everyone has bad days, but taking it out on customers is never the right way to go about it.

  14. Why didn’t you just take Uber x.

    What thought process goes behind saying “yes I’ll pay more for basically the same ride with an extra bottle of water if the driver is wearing a suit”.

  15. @ Lucky – What do you mean by “I don’t think anyone in their right mind would pay an extra ~$30 to save two minutes.”

    Admittedly, I never check my Uber fare breakdown, but in taxis, a time-consuming short trip costs about as much as a fast distant trip. Are you saying Uber overcharges for mileage vs time? I always just advise the quickest route.

  16. @me: Not sure about Lucky and why he chose Uber Black vs Uber X but at least in Minneapolis it is basically impossible to find a Uber X before 7AM. Every time I need a Uber to go to the airport that early the only availability is Uber Black. Since most of these trips are business trips and my company pays I don’t really care but I also prefer Uber X when travelling on my pocket.

  17. @ Josh — Uber charges based on a combination of time and distance, though mileage driven is the biggest factor. So that’s what contributes most to the fare. Drivers will typically go the fastest route, without consideration for whether a route being a minute longer would cost significantly less. Of course I can’t blame them for that, but when someone gives them specific instructions…

  18. @ me — Getting an UberX in LA early in the morning is very difficult, as was the case this morning.

  19. @me – Its often a cleaner, nicer, safer vehicle.

    Would he have behaved this way if he reasonably expected a tip?

    Probably not.

    But tipping isn’t part of Uber.

  20. @ Santastico — Yeah, I really should have, but it was early in the morning and didn’t want to cause too much confrontation. I figured that was the end of it after the initial interaction, but when it continued…

  21. Uber needs to do a lot more firing, and customers need to stop giving five stars for anything but an excellent ride. Quality has gone downhill *substantially* since I started taking Uber. The gap between taxis and uber drivers is rapidly narrowing…

  22. I’m sort of obsessed about seeing how uber drivers rate me.

    I have a technique where I can see how the driver rated me…not the exact rating, however I can see if it’s a five or not.

    If it’s anything less than a five I always leave them a one. There’s nothing more sweet than sticking a driver with a one.

    A few weeks ago I had a driver give me a one for no reason at all. It was a short, ten minute ride. I was waiting exactly where I called the driver, I did not give directions but let him choose, no reason at all to get a one. Only thing I could think of was lack of tip.

    But I caught it and stuck him with a one.

  23. One would think that if 5 people did indeed get in a car when the original fare only called for 2, then the upcharge should have been handled straight away before the driver departed from the pickup point. This way there would be no surprises. You would think that a driver, if they were only expecting 1 or 2 people, would announce that there would be a surcharge immediately there would be no need for after-the-fact charges. That seems like a loophole that uber needs to address.

  24. @ Justin — Nope, not downtown LA. Was in Hollywood, so it was just as fast to take the streets to the 10 to La Cienega as it was to take the 101 to the 110 to the 105 (which is what he wanted to do).

  25. @ MichaelP — Yes and no agree. Agree I would have had no recourse, though he also couldn’t have raised my fare after the fact.

  26. @ John Nguyen — 4.8, surprisingly. Perhaps he was fairly new and didn’t have that many rides under his belt? He seemed unpleasant from the first moment, so…

  27. Nothing that extreme, but I feel the average professionalism of both my Uber and Lyft rides has been down-trending in the last year.

  28. @RBC – If a driver is eating breakfast, then he/she is not ready to accept fares and should have logged off. Uber’s refund was appropriate.

    @Mike – If there’s a fare deduction for a CS issue, the driver eats it.

  29. I am not sure if a premium venue is where you should be nickle and diming. He was right, you should have taken uberpool.

    But there is no excuse for fraud. Unless he just happened to forget or mix up the fares or whatever. People that MS are dancing around the line of fraud and usually are in unethical territory already. So you should be happy you found a kindred spirit.

    So what he did was wrong but first look in the mirror 😉

  30. maybe i’m in the minority, but i no longer take Uber out of airports. 90%+ of my rare bad Uber experiences have come when departing airports. im not sure what it is about those fares that attracts the bad apples (expecting ignorant passengers?), but i just won’t do it anymore. it’s easier to hail a cab anyway as long as the cab stand isn’t packed, and in most cities cabs from the airport are immune from what bugs me about cabs generally: 1)the cabbies actually know where they’re going, at least for the first part of the drive as we leave the airport part of town, 2) it’s a mandatory flat rate, which means i don’t have to worry about meter run-up attempts, and i can suggest a route without getting the usual flack i get from doing so. in the leaving-an-airport situation, i think cabs have won my business back.

  31. and i could not disagree more with Credit’s sentiment. consumer’s of “higher end” products have every right to try to trim-down price as anyone else. they’re rational humans too. absurd.

  32. …Honestly I’m so sick of clickbait bullshit like this. You make it seem like this is a systemic issue specific to Uber and not the individual driver and I hate that you felt the need to make a standalone article to bitch and moan about this. Do us all a favor and dispute this in your own time with Uber. I’m sure it would be an immediate fix. No one has time for you to whine. That’s not why people visit your site. Seriously– grow the fuck up.

  33. I had a Boston UBER driver pick me up at a nearby but off-airport, then proceeded to drive through the airport arrival area so it automatically collected the airport pick up fee, then took me downtown. I emailed the map of the route showing that he deliberately entered the airport for no reason, to uber support and they adjusted my fare.

    And one time, I was standing in middle of DC’s Pennsylvania avenue, and the driver went to the wrong side of the 8 lane road. I tried calling.. nothing.. txted.. nothing.. then he drove off going the wrong way. So after 12 minutes, I had to cancel uber and get a DC cab. Uber charged me $5 cancellation fee. I tweet the problem and they refunded my fee.

    There has been problem with every driver past three or 4 times with Uber.. honestly it is getting to be more of a hassle than it’s worth…but what other choice we do have?? go back to taxis?? Anyone else have problems like this with Lyft?

  34. So you saved 8 miles and it cost you 2 min. You saved yourself 8*$3.55 per mile – 2*$0.45 per min=$27.50 total. That is not a nickel and dime amount. That is real money. I’m a bit surprised the uber app said to go the long way.

  35. @Juno – there is no excuse for poor service, but unfortunately, the business model that uber uses leaves things like this to occur. In a nation of 330 million people, and the fact that we are all human, stuff with happen. The only way that uber has to mitigate these situations is through the ratings system and manipulating the fare. However, since the drivers are not direct uber employees, there is always some grey area even as thorough as they might be in screening drivers. Unfortunately the US is becoming more decentralized and business models like uber are become more of the norm than the exception and when you have a lot of loose ends the risk of problems rises. My advice is to leave as little to chance as I can. I don’t use uber a lot, but I did call a cab once and even told the dispatcher exactly which light pole I was standing next to where to pick me up. I hate taking chances even when I am reasonably confident.

  36. I had an UberX driver “forget” to turn off the meter once we arrived at the airport. One time in Austin, an UberX driver ignored the exit for the airport, which I pointed out to him, and instead relied on the Uber navigation app which took us, basically, to the runway. If there weren’t giant barricades, I think the driver would have tried to deliver me right to my plane. In each instance, Uber reviewed my complaint and adjusted the fare appropriately.

  37. This is what happens when you have former taxi drivers infiltrating the system!

    It happened to us too here in the Philippines. The guy who’s middle aged had the gall to ask for a tip (in cash) because the place we went to was too far for his standards!

  38. The 101 to the 110 to the 105 from Hollywood to LAX is straight retarded early in the morning, esp. when you’re being charged by the minute and mile. La Cienega is never that busy then. Surprised the app had him go that way. Or was he just insisting that was his preferred route?

    LA is such a strange taxi driver gamble. I’ve had beautiful aspiring actresses driving Ubers, morbid, foul-mouthed college kids driving Lyft and a 60-something, self-proclaimed LA native who didn’t know how to get from LAX to Sunset and LaBrea. Quite a town.

  39. I’ve had similar experiences with Uber Black coming home from LAX. Recently I told the driver I prefer to take La Tijera to La Cienega to Fairfax, settle in to the back of the car, and the next thing I know we’re stuck in traffic on the 405, and then on Venice, and it took an hour instead of 30 minutes.

  40. I’m glad to know I’m the only person who had the phantom five-passenger LA Uber scam happen to them… this must be common practice amongst bitter LAX drivers? I did have a bit more back and forth with customer service before they would reverse the charge, but eventually they relented and refunded the upcharge.

    LA is also the only Uber city I’ve ever been in where drivers will accept a fare, then call and ask what my destination is and then cancel the ride if they’re not in the mood or they don’t think it’s worth it. Definitely not allowed by Uber, and an incredibly jerky thing to do.

  41. Lucky given your a jew i wouldnt be surprised you deliberately antagonised this uber driver to lodge a compliant to get a refund. Remember your the kind of guy who has published in your posts that you usually travel with hand luggage to avoid hotel tipping for luggage delivery to your rooms

  42. Everyone’s personal driver should be willing to drive you the way that you prefer… like a personal driver would.

  43. I’ve only ever had one issue with an Uber driver; a lovely gentleman who picked us up at the Park Hyatt Toronto and dropped us at Pearson forgot to turn off the meter for his next fare. I ended up getting a receipt and bill for a round-trip back into downtown Toronto. Uber’s customer service fixed it up quickly, and I was happy to pay for the fare to the airport because our driver was great.

    I’ve always assumed it was a simple mistake.

  44. @Michael, I drive for Uber in Connecticut. I understand the frustration of drivers canceling after accepting, however, sometimes a ride is not worth it. Uber does not tell us the destination, even though most people enter it.

    When I first started, I had driven 20+ minutes..EACH WAY…for a $3.20 fare (the portion CT drivers get of the min fare). The gas and wear and tear on the car is more than that. I do not drive to lose money.

    I just no longer accept rides more than 10 minutes away. Uber harasses me every week for not accepting rides. I tell them why, and they actually recommend I accept it then call the rider to ask their destination. I will not do that to people.

    The Uber app should provide an estimate distance if the riders went through the trouble of entering their destination.

  45. 99% of my rides have been great.

    I had one in LA a long time ago when I wasn’t too familiar with LA (am now), and right after I got in the vehicle, my phone died, so I couldn’t double check the route with google maps like I usually do.

    It was rush hour, but Google said even with traffic the ride from the W Hollywood to the airport should be 50 minutes WITH traffic.

    1 hour and 35 minutes later we get to the airport. Almost missed my flight. He DOUBLED BACK over part of the route, so that after 40 minutes of driving, we were 5 blocks from the W Hollywood….. pathetic.

    Uber not only refunded the ride, but also gave me another $20 credit to use. Good on them. Despicable driver.

  46. The drive to and from the airports is normally the worst part of the trip for me, especially if the meter is running and in a strange city not having a clue about whether I’m being driven in circles or how far I am from the airport or hotel. If I can get a flat rate that’s reasonable I’ll take it every time. I’ve had two bad experiences with Uber and airport transfers both in Europe. Maybe the system is rigged over there….

  47. I too am in your boat. After hundreds or perfect rides I am starting to get some dishonest/sleazy drivers. I currently live in L.A., and lived in New York before this but I have a strong southern accent. I know both cities extremely well, so directions are never a problem and I actively use Uber in both. Because of my accent some drivers seem to assume I dont know the cities well/I am a tourist and try to “take me for a ride” in the worst possible sense. I’ve had serious issues in L.A. and New York.

    Sadly its part of the growth of Uber/Lyft and they will have to find a system to combat it, and do so quickly. They are growing so fast that many of the scamming drivers, one would find driving independently before Uber/Lyft, now work for Uber and Lyft. The thing I liked most about Uber was that I didn’t have to deal with the “long route” headache and sleazy drivers, I could sit back and work while I rode. I dont want to have to monitor the turns and routes constantly. If they become like any other Taxi service or gypsy cab, what incentive do I have to use them?

  48. Was in NYC last year and took uber for a 20minute ride to Upper East Side.

    Car was dirty, fine…

    Switched off aircon and rolled down windows in hot NY summer….

    Reached destination as shown on uber app but we can’t see our restaurant…

    Started shouting and demanding we get off. Gave him 2 stars and commented.

    Uber still charged full fare…

  49. I’m so sorry this happened to you.

    It’s idiots like these that make it tough for everyone.

    I drive for Uber and always make it a point to ask if there’s a preferred route the passenger would like to take. After all, it is their call.

    If asked to take what I think is best, I respect that and let the passenger know I’ll use Waze to get the fastest route.

    Idiot idiot idiot. No other words come to mind for this driver (actually, a lot more do but won’t say it)

  50. @ Ben – Can you delete the Nazi’s comment please. We don’t need to read that shit on a travel blog.

  51. Man I have to say in the 3 years or so of me following this blog this has been some of the roughest comments I have ever seen…

  52. Uber in Chennai India is a hit or miss. Many of the drivers are full time and they move to the city from some smaller towns and don’t know the city. You have to navigate for them. Quite a few of them do not use the navigation system which is mostly accurate (though there are many one way streets that change direction depending on time of day due to the horrendous metro train project that has plagued the city for many years).

    The biggest peeve I have is that Google Maps is not very accurate in Chennai and even when you put in the correct address that Google recognizes it sends the driver just your house number and the locality and not the street name. The driver will call you (you have to make sure that you use a local mobile number or he won’t be able to call your USA number) and most often will not speak English and you have to talk to him in Tamil and explain the landmarks to get to your place.

    If you are at a well known landmark then it is quite easy.

    Most people are easy going in their rating because its a different value system since the person usually from a lower income group and their attitude can be less than professional since they are not trained from what I can gather. Indians are used to such attitudes.

    Ola Cabs in India is a bigger competitor and they also operate in a similar manner. You can pay Ola Cabs in Cash.

  53. Half of the uber driver’s in Melbourne are on there student visa. They should not be working more than 20 hours anyway in this illegal taxi company called Uber. They are just a another Taxi with different color.

  54. Unfortunately, Uber doesn’t exist where I currently live, so have never tried it. There is a company called Maxim that you can either call or use an app to order, so it’s similar. There is an option to pay either by cash or card, but I was smart enough to not enter my card number in the app to ensure I am not scammed after the fact. I always pay in cash. What I like about Maxim is that they send you a text with the driver’s name, car, license plate number AND the exact price. They just use a system that charges based on your start position and final destination, not by the distance of the route, so there are no arguments over that. I have almost never had a driver try to scam me using this system. Since it is in Russia, I prefer Russian drivers, as they tend to be more professional, have nicer cars, and have never bothered me. There are a lot of Uzbeks, Tajiks, Armenians, etc. that drive for this service, but I avoid them, as every bad issue I have had has been with them.They like to demand a tip or simply say that since I am an American, I should pay more because “I obviously have the money.” They’ll also try to make some BS excuses about adding fees when I know for a fact it’s against company policy, and they can be violently aggressive if you refuse. In fact, I will cancel a ride if a non-Russian name is listed in the info text and just order again. Maybe that seems racist, but, better safe than sorry. Moral of the story: Never give your card info, and you won’t be scammed or fraudulently charged by a seedy driver.

  55. I am a part time UberX driver in my city. As an UberX driver I do not give out water, gum or anything else – I look at it as unnecessary, it would be different if I was an UberBlack driver.
    In my city practically all destinations are straight forward and the navigation does a good job of picking the shortest/fastest route. However, even if I go a different route or my passengers have a preferred route (which is rare), the time and/or distance is practically the same.

    Doing all of the above, I consistent get 5 star ratings because what’s most important is a safe ride while not annoying my passengers.

  56. I have never used Uber. I appreciated Lucky’s comments, and based on these comments and experiences, I’m not going to start using Uber any time soon. I travel a great deal, and I’m just fine without having to rate and be rated like it’s a book I read. I mean, really, what’s that bad about a taxi? If I don’t like what the taxista does, I can stiff him/her and not worry about getting “one star.” And ditto the deletion of the mean-spirited anti-Semitic comments- a disgruntled Uber Black driver?

  57. Stories like this are why Uber is such a great service. Crappy driver, you complain, and get refund. Compare that to a taxi where you have no recourse. No service will ever be 100%, but I have far fewer complaints in Uber than I ever had in taxis (and I use Uber on average about 4 times a week). Most of my issues are typically newer drivers who are ex taxi drivers. They terrorize Uber passengers for a few weeks before they are ratings’ed out.

  58. I’ve had this happen on both Uber and Lyft. I guess drivers in the Bay Area where both companies are based are a bit worse.

    While I’m glad that Taxis have had their Monopoly broken I don’t think Uber provides anything close to good service. I’ve never met a driver that’s been on the job for over 6 months and have experienced stinky drivers or cars on ~20% of rides. I’ve found Lyft to be a little better in terms of cars and drivers. It could be related to where I live as I don’t think have had a negative experience outside the Bay Area.

  59. remember for your good you have to stick stupid driver 5 stars and you have to tip him/her , otherwise after a couple of months he/she will found out and he/she will quit , uber can not fire drivers simple because they are just a few ppl who are stupid and accept to drive for uber 90 cents , a such miserable earning, feeding the ghost 😉

    sooner or later there will be no driver , all the ppl i knew they quit ,i used to deliver pizza , 6-7 hours i made $40-120tips plus 8$/h from the owner ,i drove40-70 miles.
    now to make lets say the minimum 88$ i have to drive at least 180-200 miles or more ,im not stupid .

  60. you pay 90 cents a mile and and you wanna a high quality cars worth an $8000 ,$15 000 cars to drive you ,, uber accept cars year 2000+ since they cut the price, you riders , will you accept to drive your nice new car example my car a 2012 toyota camry for 67 cents a mile- tax and tears and wears ?? no way .

  61. Ok… lot of complain about drivers… Well what about those passengers that think due the fact they are using Uber they need to be threat like they are using an extraordinary vip service… I use to be a Uber driver…Well in first place drivers are getting paid a miserable fare…. sometimes a ride of 30 minutes and guess what?? You get paid 7 dolars. Uber stays with 20 and 25% of the fare.. Than you need to deel with arrogant people, bad odors, people slamming your car doors, no tips, they ask you to make in between stops etc etc…. Well let me tell you, Uber doesnt pay gas, car insurance, car maintaince, nothing…. btw the car is a personal vehicle of the driver not from Uber… Uber have nothing … they are just a thief company…. And if a passanger doesnt like any Uber driver you can go back to a normal taxi, busses or train/ subway and try to make a complain over there….

  62. I’m an uber/left driver from Orange County and have given rides out of LAX mostly with lyft. I have only had one passenger complain about the route I took, to Hollywood. I followed Waze as I always do. He was on the phone for most of the trip and when he found out where we were he said that I should have taken side streets. How was I supposed to know? I explained to him why I took that route and he said I was “pissing him off”. I could have kicked him out right there, but I was polite and said he could give me directions from that point on. I confirmed with him every turn even when he was on the phone. I brought him to his destination safely and immediately gave him one star. Also, some drivers can wait up to an hour at Lax for a fair, so don’t be so judgmenat if they are not happy when they get a $6 fare and you don’t tip. Though I’d rather just drive to Santa Monica and get a fare there than what at lax.

  63. Im so Sorry that you had that bad experience, Most Drivers would not treat you this way!!!! There will be bad people in every business, Im glad Uber made it right! Im a New Driver , its been a little over a month and always strive for best experience for my riders

  64. I found the most expensive way to travel. Uber in Park City. I was charged $ 178 to go 36 miles to SLC airport. We hire a private driver service or $100. I could rent a car for a week for that price . Rider beware, don’t be fooled by the claims of cheap fares. Don’t take uber.

  65. Guess what snooty Uber passengers: You’re not ever guaranteed a ride with Uber. Ever. If you do get a ride we just happen to be close to you and WE DECIDE if we’ll take it. It is the driver’s personal car. Yet still later if he doesn’t want to do the ride, the ride isn’t done. And if the driver decides that this mutual business decision is not equitable or safe to transact, the ride is cancelled or ends. Even if you’re on the side of the road. If it isn’t worth doing or safe doing, we’re not going to do it. Drivers aren’t your bi*ch for $3.75 minimum fare. Sometimes they’ve never driven to where you are or get a bit turned around. Nobody’s perfect. Passengers get so uppity about how long it might take to find you in that sh*t hole dump apartment complex as if we should know where in the hood you are. Then it’s the riders grand chance to be a vindictive spiteful dictator and rate bad cause they missed a turn? I acrylic had a passenger tell me he deducts a star if they take the wrong street to his house. Little dictator passenger with his rating clip board paying $5 to get somewhere safe in a new clean car. Fu*k you hard. If you wonder why Uber quality has gone down, consider the fact that rates have been gutted and are now 33% of taxi fares. THEN Uber takes 25%. Then we pay self employment taxes. We pay insurance. We pay for gas. Riders don’t give a sh*t about your car and scuff it and slam doors and are rude and dehumanizing. Then with the dirt cheap fares, lesser quality people are taking Uber and expecting a limo ride. Funny. We aren’t aren’t going to pay Uber to shuttle you around. Or then there’s the stuck up riders who complain if they talk too much. Yeah cause sitting in a car with someone you never met in silence isn’t awkward or creepy… You’d be surprised how many 5 star charity case riders there are. Often we just suck it up and still rate your obnoxious a$$ a 5 and move on hoping the next rider is civilized. If riders were held to the same standard of rating as drivers were, many of you guys would never get picked up. Rider with a 4.6? Nope. You’re not getting in my car. Ain’t happening. That’s when Uber suspends a driver. 4.6. Drivers are passing you up nowadays. Good luck getting a ride, or you’ll wait 3x as long. Uber won’t enforce it, but we are.

    And for those who are awesome passengers, it’s usually a mutually beneficial transaction, we had a cool chat, you got there safe, and you can disregard this entire post.

  66. Juno: Uber collects the airport fee based on pickup location. Just driving through airport doesn’t do it. Your story doesn’t check out. It’s amazing how many fabrications and assumptions by the rider are on these comments.

  67. And to clarify: the punk rating clipboard dictator I mentioned was talking about taking a wrong turn or not taking the “right streets” as hes watching you on the app before you arrive. Yea, seriously. I wanted to tell him to f**k off and get out of my car so bad.

  68. Hi
    I have been hearing rumours that Uber Durban people have been paying fees to get their vehicles activated without under going a waiting while others are on a waiting list.

    Those who have paid to get vehicles activated have to pay R100 per week to a somebody of some sort . Is that allowed or thats a new way to become a partner

  69. I just stepped out of an Uber ride with a crazy driver. I had asked him to take a specific route but he didn’t want to take directions from a woman. When he veered towards another route I panicked and insisted he followed my suggested route. I started getting scared when he started yelling and hurling insults. He stated that I may appear smart but he is smarter and well educated and that he was no ordinary driver who didn’t know directions. He even threatened to hit me! He clearly had serious esteem issues and anger issues! In his anger he almost ran over a child and when I screamed in horror he threatened to stop the trip and leave me stranded. This has been a scary experience and now I don’t think i’ll be taking another Uber ride in the nearest future. #Uber Lagos

  70. Five passengers! Oh my! What a scammer. I drive for Uber and would never even consider something like that. Yeesh, I believe most of my fellow Uber drivers wouldn’t either. Glad you reported him. Hey, if you ever want to check out stories from an Uber driver, I’ve published a book full of them. I write about each and every passenger I pick up. LMK if you’d like a comp copy.

  71. Luggage, when an Uber driver reports excessive luggage, Uber upcharges, it may not have been the driver at all. 1 suitcase and 1 carry-on per rider is all that is allowed.

  72. Lucky,
    Lol – then he tried to screw you, he probably gets away with 1 out of 3. Uber never strikes up a driver, unless by the odd chance the same customer service rep handles more than 1 complaint on that driver in a row. With over 400 CS handlers and ai handling about 10,000 a day. Uber U.S. ride share earns (clears) 60 billion yearly, so giving back some does not matter. Also that driver was attempting to earn Uber extra money. The truth is Uber does not care as long as the money keeps flowing. The data Uber has collected on 150 million Americans is priceless and their data division earns another 100 billion yearly. Its all FREE money – a 1000 employees and 1000 servers, Uber is certainly UBER!!

  73. You people complain too much you have no idea what drivers have to go through with some use people it’s so sad that you had this all this extra time on your hands honestly if you picked over black and blue grass or whatever it is you could afford it and if you couldn’t afford it then you should have just took a taxi that would have been better and taxes are worse than any other driver there are personal cars some writers are just f****** privilege or think that they are privileged when you’re nothing but a mirror Rider who didn’t have a ride to get you where you need to go so you get somebody who’s going to give you a ride patiently enough and then you want to be a backseat driver shut the f******

  74. Asking for a specific route is really obnoxious. Drivers know what routes to take based on current traffic conditions, time of day, etc. You don’t like back seat drivers, and professionals wouldn’t like it any more than you do. Believe it or not drivers really don’t want to spend more time with you, in time or distance. Get over yourself and tip your driver.

  75. We took an Uber back to our hotel after a LONG time at the bar for a MSU game. While I agree we were NOT in the state of mind to be telling our driver where to go (or how to get there), I realized instantly that he was not going the way that we had originally came from (We were in Indiana, from MI ), and pleaded with him to pull over so we could figure this out. He refused to pull over. 3 hours and 100 miles later, we finally arrived at our hotel (which should have taken 10 minutes ). Our driver was screaming at us, but our ride only cost $13. Wish I had booked the Uber, because I wouldn’t have been nice….

  76. Yes and you have never dealt with a 19yr old girl who thinks it’s funny to treat a driver old enough to be there dad like complete trash leave sand all over your car play with the radio and turn it up as loud as they like talk to you rude like your sub human and are her dad and have to put up with her then make a whopping 4$ for the ride with no tip and they leave you!!! 1 star when you were polite the whole time and drove perfect….

    Or drove 10 miles to get to a pick up and see a group of people getting in an uber as you pull up and realizing you didn’t hear the app cancel 30 sec before the cut off of 5 min for them to cancel or them racing to cancel before you hit arrive so they don’t get charged watching you pull up

  77. I am a relatively new UberX driver in the Piedmont Triad area of NC. Most passengers I have found are okay. Many have interesting life stories. I have run into one person who attempted to use a line being down on the optimal route to try and pay less saying that I took a non-optimal route. Upon receiving my explanation, Uber reversed the fare adjustment. That said, if I mess up, I own it. I have actually requested a partial refund on behalf of a passenger because there was some confusion regarding his first destination and as soon as I became aware of the problem, I said I would make it right, and I did. Most people I will rate five stars….the only time I will leave less than a five,it will be a one (has not been necessary yet) because they either put hands on me, are extremely rude, or throw up in the car (there was a close call but the passenger asked me to stop quickly and was VERY appreciative…$$). Also, I tend to like to ask my passenger if they have a preferred route. Many of my passengers are students and/or service industry workers and as such need to budget their funds accordingly. I would rather have repeat business than a one-higher fare. It is all about how we conduct business. So if my passenger prefers to take a specific route, then that is the one I will take.

    Lucky, what you went through is abysmal. I would never operate in that manner and your driver ought to be ashamed of himself.

  78. From the cab driver in Old School: “I suggest you stop being such a fa**ot”.

    Sounds like you had a bad ride, but did you ever once stop to consider the kind of crap drivers have to put up with because of whiny little bitc**s like you? Uber is making people into paid slaves by taking advantage of the fragile egos of hipsters like yourself. Be a man. What you didn’t mention is how you could have been giving of a vibe of “I don’t care about you our your life” to the driver, or how you could have just engaged in talk that built rapport, instead of wanting to have your ass kissed like you were a God. There’s a good chance you were treated the way you were stinky because of this.

    “I take a mix of UberX and UberBLACK, though in this case we decided to do an UberBLACK.” Jesus, they’ve got you programmed like a good consumer. It’s a friggin car man. So what if the driver wears a suit?

    Time to grow up.

  79. Just a few days ago, my wife was charged $97.43 for a trip that was supposed to have cost around $25. Uber has no customer service and no appeal process. She was told “dynamic pricing” was in effect. The problem is, Uber stonewalls its customers and there is no recourse. While we are going to try to pursue other means to get resolution to this outrage, Uber should know that if you continue to screw your customers you will eventually not have any.

  80. I was a real cabdriver for 20 years. I took my job seriously- it was all about customer service; don’t turn the meter on until the car is going in the right direction, take the most direct route at the customer’s suggestion etc.. We had a dress code- haircuts, attire and a pleasant demeanour . It wasn’t just a job it was my profession. I made it my career and I was proud of what I did. In the quirky place where I worked ( Kitchener-Waterloo twin cities) in southwestern Ontario 60 miles or so west of Toronto. Google it Please see what we had to contend with! I always gave my customers a choice- do you want the fast expensive way or the slow cheap way? Are you in a hurry or on a budget? With no regrets, Sincerely, Scott “Rambo” Kempton # 2950 City Cabs Kitchener

  81. I had one of these experiences just now, just with a taxi instead. We, me, my brother, mom and dad, got in the taxi and we told the driver our destination, my brothers seatbelt didnt even function properly so that was fishy from the start, he driver was horrible, he was driving insanely fast and he wasnt good at all, but about halfway we noticed the taximeter or whatever its called was at 150 zloty, which is ridiculous as the ride was only 2.9 kilometres, but we didnt say anything, when we got to the hotel he said “150 zloty” and we just laughed and thought he was joking, but then he said “I dont have much time. Pay.” And we said “Thats stupid, we took the same ride from here to old town earlier today (with a different driver of course and that only cost us 15 zloty, then the guy said something along the lines of “yes, but this is a different type of taxi, this is supertaxi, so it costs more” again, we said “That’s stupid, we’re not paying 150 zloty, that’s 10x more than the actual amount” my dad got out of the car and said “lower the price or we wont pay” the driver clearly got scared as my dad is 2 metres tall, he didnt say anything, then my dad said, I can pay you 20. The driver opened the storage area where he kept his money, thats when I got out as I was scared that he had a gun or something (I’m 13 and easily scared, so I was scared). I was also scared that he might drive off with us still inside, so I told my mom and brother to get out aswell. My brother got out instantly but my mom sat there for a couple more seconds until I repeated what I said, then she got out too. My dad gave the driver a 50 zloty bill and said “30 back” the driver gave him 20 and said “No change” which is bullshit as he had alot of money (I assume thats from other people he scammed) My dad wanted to keep on arguing and wanted to get his money, but as my mom realized the danger in the situation she took the money and we slammed the door shut. The driver took off and gave us the finger. I was scared shitless for a while afterwards. Its been 1 hour now, so I’ve calmed down. From now on, we’re using uber.

  82. Had a terrible experience with Uber this week and quite surprised. Got quoted a ride on Wednesday morning, the driver showed up and took me to my destination, which was not far. Everything seemed fine. But a few minutes after I arrived, I notice the app shows the ride still active and the driver is going somewhere else, not close. Unable to figure out a way in the app myself to indicate the ride has actually stopped, I message the driver in the app, which sends me to a text message, where I text him that the app still shows the ride ongoing and that he needs to turn it off. A little while later, the app finally registers that the ride has ended, and asks me to rate the driver and tip, still clearly showing the original fare.

    Then, another while later, I get an email receipt, which now shows that I am being charged *triple* the original fare for a ride to the driver’s next destination, which was neither where I requested a ride to nor where I went (which was the same place), all of which Uber clearly knows since the app shows my own location as dropped off and present at the originally requested destination.

    I then contact customer service, trying them through the app and then eventually through Twitter, and after several go rounds over the course of the day, they eventually correct the fare back to the originally agreed charge, and leave the five star rating even though I specifically flagged the issue, also leave the tip charge, and mark the issue solved!

    I then ask for help again about this, pointing out that the driver should not be keeping a five star rating or tip after trying to defraud me, and only after the second, separate request after closing the issue, they agree to correct only the star rating, but insist the driver keep the tip! So after attempting to defraud me, the worst that happens is the driver (and Uber) gets the full original fare and the tip?

    It’s clear to me that Uber knows this kind of fraud is occurring and is systematically allowing it to happen because it is actively profiting from the fraud. (A driver should not be able to change the destination without the passenger agreeing to a new destination and fare!) And I would never have caught this if I had not read my emailed receipt after the fact and if the difference were not so glaring – how many people are getting ripped off and how much is Uber making on this systematic theft? Crazy.

  83. I’m a new driver but I’ve been putting in a lot of hours in Honolulu and I have over 1200 rides logged in less than 3 months I’m starting to average 500 rides a month. I almost always get 5 stars and I’ve never yet given less than 5 although there’s been a couple of times that I thought about it. I’m a very friendly people person and I believe that you must treat the customer/Rider with respect and courtesy and make sure they feel appreciated. at the same time I find it very frustrating when some of the riders are either too lazy to put in the exact address or name of the place they are to pick them up at making it difficult at times to find them. I always let Riders know that the best way to do it is to put the name of a nearby well-known restaurant etc, and not use the “dropped pin” option because it often places them in a completely different spot even a different street leaving the driver clueless to their location. What I don’t like about this is when I can’t find them because the dropped pin is a block away from where they are they get annoyed with me.
    I never show my annoyance and always blame the app and apologize for my not being able to find them.
    the driver in the story dreserved a rating of a one star and should not be allowed to drive for Uber it’s a ridiculous example of horrible service Uber driver cares about the reputation of all good drivers I apologize on behalf of all of us.
    With that being said for all of you passengers out there please don’t toss bad ratings out willy-nilly because it really affects our livelihood and be careful because I got a one-star rating the other day that brought me from a 4.9 8 to 4 .93 and there’s no possible way that I did anything to deserve less than five star in my opinion but if there was something I missed 4 stars at the very least. so I believe it was a mistake because later on I saw somebody touch the star thing and accidentally put a three when he was trying to give me a big tip and 5 stars.
    the driver in the story deserves to get a horrible rating because he offers horrible service and Rider should be warned but for the most part please be generous with your ratings because it really does affect our lives the idiot drivers don’t long anyway.
    Thanks for using Uber and I hope to see you in Waikiki next time you visit the islands
    Aloha-Scott

  84. Sorry you had to experience such a bad driver.
    I’m a new driver but I’ve been putting in a lot of hours in Honolulu and I have over 1200 rides logged in less than 3 months I’m starting to average 500 rides a month. I almost always get 5 stars and I’ve never yet given less than 5 although there’s been a couple of times that I thought about it. I’m a very friendly people person and I believe that you must treat the customer/Rider with respect and courtesy and make sure they feel appreciated. at the same time I find it very frustrating when some of the riders are either too lazy to put in the exact address or name of the place they are to pick them up at making it difficult at times to find them. I always let Riders know that the best way to do it is to put the name of a nearby well-known restaurant etc, and not use the “dropped pin” option because it often places them in a completely different spot even a different street leaving the driver clueless to their location. What I don’t like about this is when I can’t find them because the dropped pin is a block away from where they are they get annoyed with me.
    I never show my annoyance and always blame the app and apologize for my not being able to find them.
    the driver in the story dreserved a rating of a one star and should not be allowed to drive for Uber it’s a ridiculous example of horrible service Uber driver cares about the reputation of all good drivers I apologize on behalf of all of us.
    With that being said for all of you passengers out there please don’t toss bad ratings out willy-nilly because it really affects our livelihood and be careful because I got a one-star rating the other day that brought me from a 4.9 8 to 4 .93 and there’s no possible way that I did anything to deserve less than five star in my opinion but if there was something I missed 4 stars at the very least. so I believe it was a mistake because later on I saw somebody touch the star thing and accidentally put a three when he was trying to give me a big tip and 5 stars.
    the driver in the story deserves to get a horrible rating because he offers horrible service and Rider should be warned but for the most part please be generous with your ratings because it really does affect our lives the idiot drivers don’t long anyway.
    Thanks for using Uber and I hope to see you in Waikiki next time you visit the islands
    Aloha-Scott

  85. Wouldn’t it wonderful if the world was perfect, everyone was an angel, and everybody catered to your specific needs? You got your money back, so stop whining and grow up! Maybe the driver had a medical issue, a personal family crisis or a grave financial problem on his mind.

  86. Ohh i got one for you. Got picked up at the DFW airport to go home. Uber driver took a wrong turn, had to guide him back, I was not happy with extra miles. Driver sensed i was not going to give him a good review or a tip (1 star and zero tip was well deserved). So 2 days later check my credit card, this guy must have poured water in back seat took a picture and claimed I urinated in it. What has to happen… we have to start taking picture of seat every time we get out of a bad uber car?

  87. Frauded:

    I am a happy Uber customer (still am, even after this event), but this happened to me today.
    Last Tuesday i was coming back from Chicago to OC through LAX. When I arrived at the airport i requested an Uber, as always, but there was no drivers found, just a message like “We’re sorry, there are no drivers available at this time. Please try again in a few minutes”. I tried this some three times, always the same result. Odd, i thought, but then, ok, i’ll try Lyft this time. After installing the app, i called a Lyft and the driver was there minutes later. He told me he knoew the Uber system was down, as he works for both companies. Normal ride, no compaints. Same quality of service as Uber.
    Today (Friday, 3 days later) i received a call from my bank. They detected suspicious transactions, with several Uber trips within a few minutes only. I went to check it, and the transactions happened when i tried to get a Uber ride with no success! i was charged with $295 divided in 5 different transactions, on 10/24/2017 between 21:56 and 22:04.
    Has anybody heard about similar situations?

  88. I was also overcharged. The difference is that the driver had initially got lost and was late picking me up. When I got to my destination, I received an email saying that I was charged almost double what the original fare was and that it took almost double the time to get me to my destination. Upset, I immediately contacted Uber who confirmed my pick up address and adjusted the fare. It turns out the driver started the trip early which Uber Customer care says is unacceptable. He was running late so to compensate for his lateness, he decided to start the trip without me so he could get paid while he was driving around town lost. The nerve of some people. lol. Uber customer Service was great but from here on out you can best believe that I am going to be watching my invoices like a hawk.

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