Last Friday I wrote about the insane promotion JetBlue is offering, where they’ll match your Virgin America Elevate points balance if you take one flight with them by August 31, 2016.
In some cases they’ll even match your account at a better than 1:1 ratio. For example, if you have 50,001 Elevate points, they’ll give you 75,000 TrueBlue points.
The timing of this promotion couldn’t have been better for me, since I just transferred points from Starwood Preferred Guest to Virgin America Elevate early last week, so my Elevate balance was ~53,000 points (despite having only ever once flown with Virgin America).
I submitted my request for a points match shortly after the promotion was launched, and was approved hours later.
Is JetBlue still honoring the Points Match promotion?
Obviously a lot of people have been concerned about whether or not JetBlue will honor the promotion, given how generous it is, and given that most people taking advantage of the promotion seem to be doing so by transferring points to Virgin America. I think it goes without saying that JetBlue is kicking themselves with how they published the promotion (by not requiring proof of a certain amount of flight activity with Virgin America), though I also don’t think they’re dumb enough to retroactively change the terms.
DansDeals suggests that JetBlue may retroactively be trying to change the terms of the promotion, based on a couple of readers supposedly claiming they were told only points earned through flying Virgin America would qualify.
A majority of data points he’s going off of are ones where people were told “The points balance proof you provided doesn’t meet the requirements of the promotion.”
I think it’s worth pointing out that JetBlue has been sending out emails like that since the first day the promotion was launched, as they seem to have inconsistent standards as to what the screenshot needs to look like and how it needs to be attached.
I’d note that some have been denied because they embedded the screenshot in the email, rather than including it as an attachment. I had no issues submitting mine as an attachment, though a friend was denied when he sent it as an attachment, but approved when he sent it back in the body of the email. DansDeals’ readers are correct to be confused, given how vague JetBlue is with their rejections.
If you want to be approved, include a screenshot like the below as an attachment, rather than embedding it directly in the email. Make sure the attachment isn’t a word document or anything, but rather the actual screenshot file, and don’t include a screenshot of any further information.
Then be patient. JetBlue is apparently backlogged with thousands of requests, so give it a day or two (or three) until you’re approved. Resubmitting your request within a day will only add to the backlog.
While things could still change, I have no reason to believe JetBlue has changed the terms of the promotion, or has immediate plans to do so. If they did, I think they’d communicate it clearly and consistently. Instead there just seem to be irregularities in what screenshots they’ll accept, so for the best odds include the screenshot as an attachment and have it look exactly as above.
Has anyone actually been denied for the points match promotion due to not having Virgin America flights?