It has long been said that there’s no “IT” in “Hyatt,” as historically their IT hasn’t exactly been industry leading. I think for the most part that has been true both in terms of the actual features of the website, and also in terms of the aesthetics and design.
On the plus side, the Hyatt Gold Passport website has now been redesigned, and has a fresh new look. If you visit the site you can watch a video showing the new features of the site.
The changes are mostly aesthetic, though that in and of itself can lead to a nice improvement — areas of the site are easy to find, stuff is visually appealing, and there are even a few new functionalities.
With the old site everything felt like it was hard to find and tough to click on, but with the new site it’s much easier to find things, in my opinion.
The award charts are easier to find and have a much cleaner look.
On top of the improved aesthetics, there are in theory some functional improvements as well:
- You can “rebook” a stay at a property you’ve been at, as your most recent stays will show in the dropdown when going to make a reservation
- In theory there’s an awesome new feature where you can search award stays based on the hotel brand and category, allowing you to plan a trip based on how many points you have rather than where you necessarily want to go; however, it’s sort of useless because they still make you specify the city you want to stay in (this would be a lot more useful if you could search globally by hotel brand, points required, etc.)
While the changes to the Hyatt Gold Passport website aren’t life changing, I think they did a good job overall. They have some kinks to work out and some areas where improvements could still be made, but overall the new site is much easier to use than the old one, in my opinion.
What do you make of the new Hyatt Gold Passport website?