Japanese hospitality is arguably the most distinctive in the world, and it’s hard not to fall in love with the people. Japan is one of the few countries where people consistently take pride in what they do, regardless of the level of work they’re performing.
When I think of Japanese customer service, perhaps the most amusing thing that comes to mind is the time I received an apology for receiving a free upgrade to first class on Japan Airlines. That wouldn’t happen anywhere else in the world.
Reader JasonSeattle shared a fascinating documentary I hadn’t seen before, about flight attendant training for ANA. It’s from a TV show about various aspects of Japanese culture, and this particular episode revolves around a Spanish guy who is a service instructor for ANA.
The guy seems awesome, and I learned so much in this video. First of all, I had no clue that ANA had foreign flight attendant bases. I’ve only ever had female Japanese flight attendants on ANA, so I learned there are 450 foreign flight attendants, and some of them are even male.
The guy who is the center of this documentary, Jorge, is from Spain, but has worked for ANA for 13 years. He speaks Japanese and seems like he has incredible attention to detail.
I’d highly recommend watching the documentary, as it’s fascinating. He covers first & business class service, the different expectations of Japanese and non-Japanese passengers, and there’s even footage of a service contest between ANA’s Japanese and foreign flight attendants (what other airline has a service contest which flight attendants would voluntarily participate in?!?).
Here’s the video, if you have the time to watch it:
What did you find most interesting about this behind the scenes look at ANA service?