Update: Many details for The Platinum Card® from American Express have changed as of 3/30/17. The links below are expired, but you can learn more about the new offer and card benefits here!
Update: Thanks to reader Jazz for sharing that the Platinum Concierge received additional inventory today (Thursday). Call the Concierge directly and ask them to search their system for you. Tiffany and I were both able to purchase $199 tickets in the Orchestra, with no Ticketmaster fees. Many dates had four seats together!
Based on my past successes, I was pretty excited when I learned the Broadway show Hamilton was offering Amex Platinum and Centurion cardmembers the ability to purchase tickets for the next run of the show before the general public.
Unfortunately, by the time I was able to get through to the Platinum Concierge, I could only find seats for $849 each.
I’m looking forward to seeing the show eventually, but, I’m not prepared to pay that much per ticket. I know, however, some people are paying twice as much (or more) for a ticket these days. So, I thought it might still be useful to share my experience.
Accessing the Hamilton presale
The presale requires an individual 14-digit code from American Express. Apparently 300,000 Platinum cardmembers who had previously inquired about Hamilton tickets, lived in or around New York or have had the card since its inception 30 years ago all automatically received the emailed code.
None of those criteria applied to me. So, I had to reach out to the Platinum Concierge. The easiest way to do that is to call the number on the back of your card and then say “concierge” when prompted. I was less than thrilled about the hour and a half hold time. But, it gives you a sense about how much demand exists for these tickets.
You can also try emailing the concierge for the code. But, when Tiffany tried that they told her it would be eight hours before they responded. So, it might be best to call and deal with the hold times.
When I finally had a concierge on the phone, he was quick to provide the 14-digit code.
- Each code is good for a single transaction of up to 4 tickets
- You have to pay for your tickets with a Platinum or Centurion card
- As soon as you use the code, it can’t be used again
It’s worth noting authorized users are also eligible for a code, and the concierge can generate the codes for your authorized user cards on the same call (which should help avoid any additional hour-plus hold times).
Hamilton ticket availability
Once I had my code, I started to look for mezzanine level tickets. And anyone who has spent any time on Ticketmaster’s website knows that’s a really great way to spend an afternoon. Just like having a root canal.
Because this is a presale, you have to add your code each time you search a new show. It’s tedious to say the least. Tiffany and I were texting about the process and I thought she had two helpful tips on dealing with Ticketmaster’s user interface:
I’m sure I would’ve had a much better chance at the more affordable mezzanine tickets ($179) if I’d started looking first thing this morning when the presale started. It’s frustrating Amex didn’t publicize this to a wider audience so all eligible cardmembers would have been aware.
Unfortunately for me, the only seats I could find for any show were $849.
I thought about getting another set of tickets and selling them to help cover the cost of our own tickets, but ultimately decided against it. We are working to meet the minimum spend on our new Amex Platinum after the 100k offer last month, so this would have been a good opportunity to put some spend on the card, even if we later resold the tickets. But, I didn’t pull the trigger on that either. Something about seeing a subtotal of $1,737.20 in my shopping cart.
If you’re interested in Orchestra tickets though, there is decent availability, and you can access the Amex Hamilton presale here.
The tickets available aren’t cheap by any stretch of the imagination. But, there is clearly huge demand for the show that continues to support resale prices in the thousands of dollars. The Amex Platinum presale is an opportunity to avoid the resale market and get good seats for the show.
If you, like me, aren’t ready to spend that kind of money, you have another chance for tickets when the general public gets a shot at tickets starting this Sunday.
Has anyone purchased Hamilton tickets through the Amex presale? Did you see any Mezzanine tickets?