Review: Avianca Diamond Lounge Bogota Airport

Introduction: The Long Way To Spain
Review: Avianca 787 Business Class Los Angeles To Bogota
Review: Avianca Diamond Lounge Bogota Airport
Review: Avianca 787 Business Class Bogota To Madrid
Review: Marriott Madrid Airport Auditorium Hotel
Review: Sala VIP Cibeles Terminal 1 Madrid Airport
Review: Aeromexico 787 Business Class Madrid To Mexico City
Review: Aeromexico Lounge Mexico City Airport
Review: Amex Centurion Lounge Mexico City Airport
Review: Aeromexico 787 Business Class Mexico City To Los Angeles


We pulled into the gate at Bogota Airport at around 6:45PM, while my connection to Madrid was at 9:43PM.

On the jet bridge there were two Avianca employees waiting for me. They didn’t speak any English, though fortunately I speak a little bit of Spanish. They explained they’d take me to the lounge.

I’m not sure whether I was getting this treatment because I was connecting to one of their “premium” flights in business class (everyone else in business class seemed to be staying in Colombia, based on observing everyone else taking an immigration form), or if they figured out I was reviewing the flights (if that’s the case, I figured the service would have been significantly less bitchy on the Los Angeles to Bogota flight). Anyway, just passing on thoughts, and you guys can decide.

The friendly Avianca employees walked with me towards the security checkpoint. There was a long queue there. Unlike my Air India first class experience, there were no line cuts here, but rather they just waited in line with me. That was almost a bit awkward, since they didn’t speak English, and I don’t speak Spanish well enough to (voluntarily) have a conversation.

Fortunately the lady got some sort of a notice that another transit security checkpoint had opened up, so we jogged over there, as there was no queue. We were through in a matter of minutes. From there we found ourselves in Bogota Airport’s international terminal.

Avianca-Diamond-Lounge-Bogota-Airport - 1
Bogota Airport international terminal

The Avianca Diamond Lounge was just a few steps away. For what it’s worth, I believe the Diamond Lounge is open to business class passengers as well as LifeMiles Diamond members, while the other lounge is open to Star Alliance Gold passengers and Priority Pass members.

Avianca-Diamond-Lounge-Bogota-Airport - 2
Avianca Sala VIP Bogota Airport signage

There was an agent on the ground floor who scanned my boarding pass, at which point I was directed upstairs to the lounge, which could be accessed using stairs or the elevator.

Avianca-Diamond-Lounge-Bogota-Airport - 3
Avianca Diamond Lounge Bogota Airport entrance

At this point my escort bid me farewell. I still wasn’t sure exactly what that was all about.

I should note that I had low expectations of this lounge before visiting. I recently visited Avianca’s domestic lounge at Bogota Airport, which was pretty underwhelming, I also recently visited the LAN international lounge at Bogota Airport, which was significantly nicer. So I was curious how this lounge compared.

Given my expectations of Avianca lounges coming in, I was very pleasantly surprised. Upon arriving on the second floor there was a cool wall with world clocks, as well as a display which I assume was intended to represent Avianca’s route network to some degree.

Avianca-Diamond-Lounge-Bogota-Airport - 4
Avianca Diamond Lounge Bogota Airport entrance

The lounge wasn’t huge, though did have several sections to make it feel more private. Near the entrance were a bunch of tables, as well as a self serve area with liquor, wine, coffee, and light snacks.

Avianca-Diamond-Lounge-Bogota-Airport - 7
Avianca Diamond Lounge Bogota Airport seating

Then the lounge narrowed out, with some single seats along the walls.

Avianca-Diamond-Lounge-Bogota-Airport - 8
Avianca Diamond Lounge Bogota Airport seating

Avianca-Diamond-Lounge-Bogota-Airport - 9
Avianca Diamond Lounge Bogota Airport seating

Past that was some cool furniture, including some semi-private couches, much like you’ll find in an Amex Centurion Lounge.

Avianca-Diamond-Lounge-Bogota-Airport - 10
Avianca Diamond Lounge Bogota Airport seating

Avianca-Diamond-Lounge-Bogota-Airport - 13
Avianca Diamond Lounge Bogota Airport seating

In practice most people seemed to be using the couches for naps.

Avianca-Diamond-Lounge-Bogota-Airport - 11
Avianca Diamond Lounge Bogota Airport seating

Then there were a couple of relaxation areas, with comfortable chairs and ottomans.

Avianca-Diamond-Lounge-Bogota-Airport - 12
Avianca Diamond Lounge Bogota Airport relaxation area

Along the windows overlooking the tarmac was a long counter with plenty of high-top seating.

Avianca-Diamond-Lounge-Bogota-Airport - 14
Avianca Diamond Lounge Bogota Airport seating

The main buffet area was located at the far end of the lounge, and there were some dining tables near it.

Avianca-Diamond-Lounge-Bogota-Airport - 15
Avianca Diamond Lounge Bogota Airport dining area

I had very low expectations of the food given my previous experience, though this lounge had decent food.

Avianca-Diamond-Lounge-Bogota-Airport - 16
Avianca Lounge Bogota Airport buffet area

There were a couple of types of packaged snacks.

Avianca-Diamond-Lounge-Bogota-Airport - 17
Avianca Lounge Bogota Airport snacks

Then there were several room temperature appetizers and dessert items.

Avianca-Diamond-Lounge-Bogota-Airport - 18
Avianca Lounge Bogota Airport buffet

Avianca-Diamond-Lounge-Bogota-Airport - 19
Avianca Lounge Bogota Airport buffet

Avianca-Diamond-Lounge-Bogota-Airport - 20
Avianca Lounge Bogota Airport buffet

Avianca-Diamond-Lounge-Bogota-Airport - 21
Avianca Lounge Bogota Airport buffet

Avianca-Diamond-Lounge-Bogota-Airport - 22
Avianca Lounge Bogota Airport buffet

There was also tomato soup.

Avianca-Diamond-Lounge-Bogota-Airport - 23
Avianca Lounge Bogota Airport buffet

And then there was a self serve salad bar with tons of options, which I thought was a great setup.

Avianca-Diamond-Lounge-Bogota-Airport - 27
Avianca Lounge Bogota Airport food spread

Avianca-Diamond-Lounge-Bogota-Airport - 28
Avianca Lounge Bogota Airport food spread

Avianca-Diamond-Lounge-Bogota-Airport - 29
Avianca Lounge Bogota Airport food spread

Avianca-Diamond-Lounge-Bogota-Airport - 30
Avianca Lounge Bogota Airport food spread

Soft drinks and beer were available from fridges along the walls.

Avianca-Diamond-Lounge-Bogota-Airport - 31
Avianca Lounge Bogota Airport drinks

Avianca-Diamond-Lounge-Bogota-Airport - 32
Avianca Lounge Bogota Airport drinks

Back near the entrance was a setup with the wine and liquor.

Avianca-Diamond-Lounge-Bogota-Airport - 24
Avianca Lounge Bogota Airport drink selection

There was also a coffee machine, along with several types of sweets.

Avianca-Diamond-Lounge-Bogota-Airport - 25
Avianca Lounge Bogota Airport coffee selection

Avianca-Diamond-Lounge-Bogota-Airport - 26
Avianca Lounge Bogota Airport snacks

The restrooms were located back near the entrance, and were in fairly good condition. Apparently the lounge has showers, though I didn’t have a chance to check them out.

Avianca-Diamond-Lounge-Bogota-Airport - 33
Avianca Lounge Bogota Airport restrooms

Avianca-Diamond-Lounge-Bogota-Airport - 34
Avianca Lounge Bogota Airport restrooms

Wifi in the lounge was usable, but by no means high speed.

According to my boarding pass the flight to Madrid was scheduled to board at 8:43PM (an hour before departure), so I headed to the gate at around 8:30PM.

Avianca-Diamond-Lounge-Bogota-Airport - 35
Bogota Airport international terminal

My flight was departing from gate 29, which was about a three minute walk from the lounge.

Avianca-Diamond-Lounge-Bogota-Airport - 36
Bogota Airport departure gate to Madrid

As I got to the gate there were tons of people lined up, which I was a bit confused about. As it turns out, they were checking everyone’s passports to make sure they had proper travel documents. I presented my passport, and the lady asked where my visa was. I explained I didn’t need a visa for Spain with a US passport, which she was confused by. After consulting her colleague, she cleared me.

The flight began boarding at 8:50AM, starting with passengers requiring assistance, followed by business class.

Avianca Diamond Lounge Bogota Airport bottom line

I had very low expectations of the lounge based on my previous experience with Avianca’s lounges, so I was pleasantly surprised. The lounge decor was nice enough, and the food selection was pretty good. No, this lounge isn’t anywhere close to being among the best in the world, but it’s certainly serviceable.

I’d say it’s roughly comparable to the LAN lounge next door…

Enjoy this review? Check out hundreds of other reports on airlines, hotels, and airport lounges worldwide!

Comments

  1. Looks as though they provided “special” treatment jajaja. Avianca Diamond lounge is opened to diamond lifemiles card holders (at least those were the rules until last year), while the rest of the bunch can use the other larger lounge (where the showers are located btw).

  2. I am so disappointed. I had a scenario worked out in my head as to why someone was meeting Lucky at the plane: the inquisitive Avianca agent at LAX had concluded that Ben was a nefarious international criminal! And she had alerted officials in Bogota, who descended upon the plane with guns drawn. Poor Ben was dragged to an interrogation room and subjected to heated questioning, including why he was wearing sweatpants in a premium cabin! Sobbing, Ben tried to explain his passion for aviation blogging while the baffled officials passed around the Lufthansa duck that they had found in his bag. The officials decided that they needed to question the flight attendant on the flight from LAX about Ben’s demeanor. The FA was in a rush to get home to watch her favorite tele novella and resented being summoned to this filthy room. She rolled her eyes at the officials’ questions. The enraged officials and the FA got into a heated shouting match! During the commotion Ben quietly slipped away just in time to catch the Madrid flight where he calmed his nerves by enjoying a G&T.

  3. I’ve been frustrated in the past by you being resistant to admitting you received special blogger treatment, so in fairness I have to give you props for being so open about the customized ground experience here. Thank you!

  4. I didn’t see the salad bar at BOG, which might have made a difference. I’d say this was a hugely disappointing experience before my BOG-GIG flight. Lots of crappy carbs, nearly every table had dirty tableware, and it wasn’t in an enclosed room IIRC, just on a higher floor “loft” at the airport (an ambience I dislike). LAN/LATAM lounges are way superior.

  5. I will be flying Avianca Business to Cartagena late tonight with a layover in Bogotá. I’ll add some comments to this thread to let you know if the lounge has improved, stated the same etc. Since my flight arrives around 6am I doubt I’ll get an escort. I’m hoping the lounge is open but if not I have my Amex Concierge on standby for other options.

Leave a Reply

Your email address will not be published. Required fields are marked *