Earlier I posted about how American’s website indicated that they were eliminating the phone ticketing fee for all AAdvantage award reservations:
The change didn’t surprise me given the two other changes which have been made recently:
- Delta eliminated phone ticketing fees for all reservations a couple of weeks ago, and Delta tends to be the leader for any type of changes in the industry
- Last year American eliminated the phone ticketing fee for award reservations which couldn’t be booked through their website
Well, as it turns out, American didn’t mean to eliminate the award phone ticketing fee after all. An American spokesperson reached out to indicate that the fee remains in place, and that the website has been updated to reflect that:
I’ll be curious to see whether American actually isn’t eliminating the phone ticketing fee, or if they’re simply not doing so yet. American has repeatedly accidentally made updates to their website for things which ended up becoming policies, where it was the timing that was the mistake, and not the actual change.
I was happy to see this fee eliminated, though at the same time it seemed strange that American eliminated ticketing fees for award tickets, but not for revenue tickets. Fortunately American continues to not charge phone ticketing fees for awards which can’t be booked online.