I’ve written quite a bit about the IHG Priceless Surprises promotion that ran from mid-November to mid-February. I even visited the headquarters of the fulfillment company, Hello World, while I was in Michigan for Christmas. This is the promotion where you were supposed to receive a play of the instant win game — or “elevator game” — after staying at an IHG property, but you could also request a free game piece by scribbling a bunch of information on an index card and mailing it in.
You could request up to 94 game pieces per account, which admittedly was quite a bit of writing. But for whatever the reason, many folks never received all of their game pieces. I
coerced my mother into writing out 564 index cards managed the submission process for six of us here at Team OMAAT, and between us we only received 87.8% of our expected game pieces.
I presented our results last week showing that we averaged over 50,000 points per person, even without the missing pieces. Well, several readers advised me to email Hello World to request the missing game plays.
So I did.
Requesting The Missing Game Pieces
I used the Contact Us form on the Hello World website. I selected Customer Care and Assistance Entering a Code from the drop-down menus.
Hello World contact form
Then I put the following brief message in the comment box.
I mailed in 94 entries to the Priceless Surprises promotion. Unfortunately, I have only received X of them so far. I would like to request that I be credited with the missing game pieces.
I received an automated email saying that they’d look into the matter as well as case number for the request.
Automated response from Hello World
Then about two days later I received an email stating that I had been credited with the missing game pieces, followed by the typical barrage of emails telling me I had qualified for a Priceless Surprise.
Team OMAAT game plays received with my 23 missing pieces in green
Of course, I headed right over for one (or 23) last rides on the damn elevator where my missing game pieces turned in to 11,500 points.
Yay! Now I’m in first place. Sorry Mom.
I also sent in a request for my Mom’s missing game pieces. And advised Tiffany to do the same. Those requests are still pending.
I think you could probably email Hello World directly at email@example.com.
Technically the promotion ends on March 15th, which is of course tomorrow. Nobody knows if the elevator will permanently go out of service on that date, or if they’ll make an extension.
But either way, my suggestion is that if you are missing some game pieces, send off an email today.