When you book a club room at a hotel, do you assume that the hotel has a club lounge?
This is the first time I’ve been confused about what constitutes a “club” room, and I’m curious if there are other hotels out there which market rooms similarly. I’m staying at Le Méridien Suvarnabhumi near Bangkok, for my quick stay in Thailand between my Oman Air flights. It’s close to the airport, so seemed the most practical (well, in theory it’s closer to the airport, but when your driver takes you two thirds of the way to Le Meridien Bangkok before you realize he’s going to the wrong place, not so much…).
I actually paid for a club suite, since at the time of booking it was the same price as the cheapest available room (~$140).
This hotel sells club rooms, which makes sense, since many Le Meridien properties have club lounges.
Well, upon arriving at Le Meridien I was informed I was entitled to complimentary breakfast in the restaurant, free coffee and soft drinks at the hotel’s bar during the day, and two drinks at the hotel’s bar in the evening.
As it turns out, the hotel doesn’t actually have a club lounge. And it’s not that it’s temporarily closed or under renovation or under construction. Instead they simply don’t have one. Oddly the welcome letter referred to these benefits being “currently offered at Latitude,” though based on what I was told it’s a permanent arrangement.
In fairness, in looking at the hotel’s description of club rooms, there’s no mention of a lounge, so it’s not false advertising, aside from the things people may mentally associate with a club room:
Le Méridien Club Rooms are located on higher floors, revealing panoramic views of the golf course.
Le Méridien Club Rooms include additional gestures such as complimentary pressing of two garments per stay, late checkout, and complimentary buffet breakfast in Latest Recipe.
- 517 Square Feet / 48 Square Meters
- Complimentary Late Checkout
- Complimentary Laundering + Pressing of Two Garments Per Stay
- Golf Course View
- Welcome Amenity
- Complimentary Local Calls
- Higher Floor Location
- Cinq Mondes Bath Amenities
- Complimentary Buffet Breakfast
This post isn’t meant to be a complaint, as I’m fine with the setup they have. I do like having a club lounge so I have a “space” where I can work during the day and grab as much bottled water as I want, but I also don’t mind working from Latitude for much of the day either. My one complaint would be that service at Latitude was horrible, both in terms of attentiveness and friendliness, which I find to be rare in Thailand. I felt like I was inconveniencing them by being a Platinum guest and choosing to stay at the hotel.
It’s just that this is the first time I’ve stayed at a hotel which markets club rooms, without the intention of ever offering a club.
Am I the only one who has been assuming all along that “club rooms” give you access to some sort of a club? Anyone know of another hotel which markets club rooms but doesn’t actually have a club lounge?