Wow, wow, wow! Good morning from San Francisco. I had intended to provide an update before my Delhi to San Francisco flight, but the wifi in the lounge was terrible, so I couldn’t get it published.
And I’m sort of happy I waited, because my two flights couldn’t have been more different.
I’ll be publishing my trip report for the past four day journey on Finnair and Air India starting tomorrow, so in the meantime will just provide a teaser post with 10 pictures.
Air India first class surprised me in many ways. The variance in service quality between the two flights was astonishing. On my first flight I was the only first class passenger, but the crew was disappointing. They didn’t check on me once between meals, and I had to specifically ask for everything (including water while consuming spicy Indian food). Simply put, it was clear they didn’t want to be there.
Compare that to the second flight, where the service was incredible. Incredible. The crew epitomized Indian hospitality, and despite being on a 17 hour flight departing at 3AM, they seemed like they wanted to be there for every minute of the flight. The captain came out to greet first class passengers, and was such a nice guy, clearly very proud of his airline. When I mentioned to him how good the service was he said “you know, the cabin crew in charge mostly works flights for the prime minister, she is one of our very best crew.” And she sure was!
I asked for his business card so I could write in a nice note to customer service complimenting him and his crew. When he handed me his business card and his title was “General Manager, Customer Service” it all began to make sense! It’s pretty darn cool that the airline’s GM of customer service is also a 777 captain!
The most surprising part of the journey was my connection in Delhi, where I experienced the most attentive ground service I’ve ever received from any airline. Ever. Yes, more attentive than any of the airlines mentioned in my recent post about the top seven ground experiences in the world. While the lounge itself wasn’t in the same league, the attention was incredible. Stay tuned for all the details on that.
I fear I’ve shared too much already, so in the meantime I’ll leave you with 10 pictures which best sum up my Air India first class experience:
Thanks for following along so far, and stay tuned for the trip report, which will be published very shortly!