Why I Reported My Driver to Lyft

As I briefly mentioned in my previous post about using Lyft at McCarran Airport in Las Vegas, I had a bad experience with my driver on the way back to the airport.

Lyft

It started as soon as I got in the car. A woman was crossing the street in front of us and the driver kept talking about how he couldn’t wait to check out her ass. Sadly for him (I guess), she had a jacket that was long enough to cover her backside. Then I got to hear about all of the wonderful sexual harassment he yelled out to the female pedestrians of Las Vegas.

I have two young girls and a wife who I admire for not taking any crap like this. And in almost any other situation I would have immediately called the guy on being a pig. But, when you’re a passenger in a stranger’s car, it’s hard to know what to do or how they’ll respond.

Our next fun adventure was when he decided to race a cab driver who was two lanes over. The cab driver was unaware we were in a race. But, that didn’t stop my Lyft driver from weaving in traffic and driving at unsafe speeds.

Just as my driver decided he’d won said race, he started telling me about his plans for the day. He was apparently really looking forward to getting high before picking up his next fare. That’s not the most reassuring thing to hear from a guy who was just racing through traffic.

Thankfully we made it to the airport and I was very happy the short ride (less than 7 minutes) ended safely.

While I don’t use drugs, I don’t care how people choose to spend their spare time. If getting high is fun for you, that is fine with me. But, if you endanger others when using that goes way beyond acceptable behavior in my book.

One of the best features of ridesharing apps is the fact they reduce the number of impaired drivers on the road. So, the last thing you expect or want from your Lyft or Uber driver is for them to be more messed up than you are.

It seems Lyft agrees. They advertise a zero-tolerance policy for drug and alcohol use on their website.

lyft zero tolerance intoxicants

So in addition to giving the driver the lowest rating possible, I reported the experience to Lyft. I finally received a response today.

Follow-Up from Lyft Trust & Safety

Hi Michael,

I am following up on the incident that you reported regarding your ride on November 23, 2015. I am so sorry to hear about this experience, and I sincerely apologize for the delayed response.

This sort of behavior by a driver is something that we do not tolerate on the Lyft platform. Safety is our highest priority, and your feedback is something that we take very seriously. We want every Lyft experience to be a positive one, and we want you to be comfortable with every driver that picks you up.

I want to reassure you that the concerns you have brought to our attention have been investigated, and that we followed up with this driver upon creation of this report and took the appropriate and necessary actions. In the meantime, please know that you will not be paired with this particular driver again.

I have applied a ride grant for up to $25 onto your account as a small thank you for alerting us to this situation. This credit will be good for the next 60 days and you can check the status of your credits by going into the Payment section of the app.

Please let us know about any sort of behavior in the future, as your feedback is one of the best tools we have to continually improve the Lyft community.

If you have any questions or concerns, please do not hesitate to contact me. To ensure that I receive your response, please reply directly to this email.

While I’m sure the $25 credit is meant as a gesture of goodwill, I personally think it cheapens their response. I didn’t report this to get a free ride. I reported it because the guy shouldn’t be driving for them.

More concerning to me is this doesn’t make it clear whether the driver is still working with Lyft. Telling me I won’t be paired with him again still leaves open the possibility this guy is picking up other people. I’ve replied to Lyft asking for clarification of how they investigated this (i.e. a drug test) and what the driver’s status is with Lyft.

Given the incredible liability involved if this guy did something after being reported for his behavior, I can’t imagine Lyft would still let him work on their platform.

But, if they’ve ended their relationship with him, why wouldn’t they just come out and say that? I suppose there could be privacy concerns. But, as a passenger, I want to be reassured they really do take safety seriously.

After all, knowing my next ride will be safe is more important than knowing it will be free (up to $25).

I’m curious how you guys would have responded in this situation and what you think of Lyft’s response. Please let me know in the comments. And if I get any additional information from them, I’ll be sure to let you know.

Has anyone had an experience like this? What would you have done?

Comments

  1. Reporting it was the appropriate thing to do. I expect it is obvious as to how Lyft would handle the situation, and I don’t think you need to play 60 Minutes here. Offering a $25 credit also doesn’t cheapen their response, that is just silly.

  2. Well, that was a rough driver…

    I think the response is reasonable. They probably need to open a case and make some investigation before blocking drivers. And I don’t think that the voucher makes it cheaper – it’s just a gesture that they value customer feedback, in my opinion.

  3. Unsafe driving, harrassment and he says he’s gonna get high before next fare? Damn if they don’t kick him off the platform that’s a huge issue.

  4. Guaranteed he’s still driving. Here in NY there is such a shortage of drivers – Uber, Lyft, Yellow cabs, livery cars – I’d bet it would have to be far worse than this to get bounced.

    I had an Uber driver last week who kept yawning – big, giant yawns – telling me he’d been up for 24 hours, was so tired, couldn’t wait to get home IN A FEW MORE HOURS, etc. What do I do? If I ask to get out, I get a low rating. If I stay in the car, I don’t feel safe. And when I reported him to Uber, I got a canned email reply telling me how important I am to them and how safety is their first concern. At least Lyft said something about an investigation. Uber didn’t even say that.

    Caveat emptor.

  5. It’s completely unreasonable to fire him after your 1 complaint. You could have some grudge against the guy and have made the whole thing up. It would be a your word against his. Now if he gets additional bad rankings/complaints, then Lyft should release him.

  6. Every time I have had an issue with Uber (which has only been a handful of times), I get a canned response and they keep giving me $5. I try to explain to them that I am just bringing up a concern and I don’t want free money, but they keep giving it to me. Guess I shouldn’t complain but it shows that they are not taking my suggestions/issues seriously, they just want to pay me off.

    I have only had two issues with Lyft but each time their response seems more genuine. Or at least someone read what I said and took it under consideration. (And both the issues with Lyft were very small compared to yours)

  7. Though you did the right thing, it was your word vers the drivers word. Like any other investigation the out come is none of your business. Now if they continue to get reports about the same driver he would be dismissed.

  8. I would have have started the video. Maybe would have carried more weight with Lyft and could have shared it with the local news to get more traction.

  9. I think it brings up an interesting point regarding Lyft and Uber employee (um, contract worker) policies. Do they require mandatory drug testing to be a driver? If not, do they advise that there will be random, or targeted drug testing? Since there is a lot of legal uncertainty as to whether these drivers are employees or independent contractors, it seems to be up in the air as to what they can legally require the driver to do. While I appreciate the ride sharing services, the law has certainly not caught up with the concept yet.

  10. I guess the driver would be innocent until proven guilty by Lyft. I’m sure they followed up but it would be hard to prove allegations and fire the driver on the spot.

  11. Chances are he denied the accusations, which would have resulted in it being merely your word against his. As Tom said, unless they can establish a pattern of similar offenses, I assume the guy gets mostly good ratings (or he’d have been dropped). To expect they sack him over a single unsubstantiated complaint is just absurd.

  12. While I agree with we also have due process in this country. I would hope lyft would do a thorough investigation. I mean if a person went to my work n said I did xyz the company better make sure I did it and the person didn’t just make it up before they fire me.

  13. You did the right thing. They seem sympathetic, however, as far as they know you could be an as*hole who has an attitude problem. Unless a crime has been committed, nothing can be reported to the police and they have taken appropriate action. Americans do think they are the centre of the world.

  14. The $ credit is universal standard. Every customer interprets service issues differently and gestures of refunds or investigations all carry different weight depending on the recipient (most appreciate the refund). As others stated, this instance is surely being noted on his internal file and won’t bode well for him going forward.

  15. Mike doesn’t suggest the driver should have been fired based solely on his word. It all comes down to what kind of investigation they did. I don’t think it’s unreasonable to require a drug test under the circumstances. If the guy passed it, okay, but if he didn’t then he should be fired.

    I realise I’m in the minority here, but I don’t think the response was adequate. Just saying Mike won’t be paired with the guy in the future is an insult.

  16. I think you did the appropriate thing by reporting the issues, and you were right to be concerned. I definitely would’ve handled the situation the way you did OR have done less, not more. Ultimately, the company is trying to please its customers and most people want some kind of reimbursement. It is almost expected these days. I don’t believe it cheapens the response. It is just commonplace.

    Regarding you following up with the actions taken, I don’t blame you, but I don’t think it is something that you should be concerned about. It is a for profit company. I’m sure if they were offering, on the whole, an unsafe product they would take actions to change that; however, if we assume that you are the first complainer and your ridership produces less revenue than the driver’s, I don’t think anyone should expect the company to move a mountain as a result. It’s just not practical.

  17. Mike, thanks for posting this. You were absolutely right to report the driver and I think Lyft’s response was appropriate. I do think there are privacy issues as to employee relations, so would not have expected details on how they followed up. Understand that you were being altruistic in reporting the incident, but don’t think that Lyft’s giving a credit cheapens their response and could encourage others to continue making such reports when justified.

  18. You did the right thing. Maybe he doesnt get fired after one complaint (maybe the customer is holding a grudge or just wants to be a dick) but if he always exhibits this behavior then certainly others will complain/have complained and no doubt that will get him fired.

    I reported a driver to Uber once. Was in Myrtle Beach and headed back to my hotel from the bars (solo). Driver opted to use this as an opportunity to try and pitch me on a timeshare. He could offer me 3 nights in a hotel and some comp. golf on a future visit for $99. All i’d have to do was attend a presentation. “lots of claims about how this wasnt a typical timeshare and would be a great investment and i’d have no obligation to buy just attend a 90 minute presentation, yadda yadda” Despite being VERY drunk i opted to listen to his shpiel and politely refused to pay him the $99 on the spot to lock in this vacation package. I told him i’d think about it then asked for his business card so i could call him in the morning after i’ve thought more about it.

    I promptly left a 1* review and sent a formal complaint to uber. They sent me an apology and a $50 credit. I told them i wasnt interested in the credit, was just doing them a favor since i love uber and thought they’d want to know what their drivers were up to. They reciprocated with another $50 credit.

    No idea if that driver is still on the road and certainly a timeshare pitch is different than DWI but either way i’ve found that they do take serious complaints seriously since their reputation is on the line.

  19. The sharing economy .Well from bad drivers with Uber and Lyft to bad rooms in people’s homes ..It is a crap shoot 🙂

  20. The sharing economy .Well from bad drivers with Uber and Lyft to bad rooms in people’s homes ..It is a crap shoot 🙂 People using their own vehicles and bad attitudes while trying to make a buck . How’s that working for ya ?

  21. If one wanted action taken one could report the driver to his insurance company. If one could learn what company that is, if he has one at all.

    If we had some ham, we could have some Ham and Eggs!
    … if we had some eggs.

  22. You don’t say what his driver feedback rating was. I would assume if this was habitual behavior he would at least have a low rating, and one could use the info to make an informed decision on whether to ride with him. I’ve always thought of Uber and Lyft like I do about eBay – never deal with people who have few ratings and/or low ratings. It’s a tough call for Lyft – zero tolerance for such dangerous practices vs. it coming down to one person’s word against another. Hindsight is 20/20; I agree with the previous post I would have started recording video or audio.

  23. Any credible company would not immediatly terminate someone based on what someone “said happened.” They would need two or three witnesses. I suppose they may use a few “secret shopper” riders to validate the complaint and then terminate the driver.

    When he said he was going to get “high” how do you know he wasn’t just kidding? Could have been some warped sense of humor???

  24. My .02 on the $25 is that it is but a gesture of goodwill on their part. However, they should be pressed on about the follow-up action about the said driver, which is pretty much the point here.

  25. those 25usd were not a gesture of goodwill but their reinsurance that you will use their service again, and about dealing with the situation it depends of your bodymass and your attitude, people in this parts of Europe tend to solve their problems by themselves so at the moment I feel I’m endangered I’m reacting, by telling the person to stop or starting physically to solve the situation.

  26. I’m not going to comment on whether or not he should be fired, that seems to have been well covered in the thread. But as to your note that the $25 cheapens the response:

    Consider things from the standpoint of Lyft (or Uber, or Postmates, Doordash, hell even the restaurant you review on Yelp). As a customer who has already chosen to use their service, your lifetime value to them is significantly higher than someone they have yet to recruit. And while the $25 may make you less inclined to give you a bad review to friends, the real point of the credit is to float you in the period where you are less likely to open the app.

    Lyft knows they have some hefty competition out there. The $25 is meant to keep you opening THEIR app and (ideally) having positive experiences so you continue to be a customer and, once your credit is up, continue to drive up your customer lifetime value, plain and simple.

    Apps have staggeringly high churn rates (download, open, use twice, never open again). Businesses like Lyft give you the credit because they know with a bad experience, the likelihood that you will stop opening the app will shoot up exponentially. So does it cheapen the response? Possibly. But remember, by simply being an accountholder you have a dollar value attached to you. And just like any business-client relationship, that value can often equate to power that is yours to yield.

  27. Sounds like you’re a snitch. And also a bit naive, if you think Lyft will be doing anything about your snitch report.

  28. People here is missing 1 thing. This is a case of “he said, she said” they cant can someone from a complaint, small or big without evidence. Was there video/audio recording of these said actions? Otherwise, they cant just can someone.

  29. “After all, knowing my next ride will be safe is more important than knowing it will be free (up to $25).”

    Couldn’t agree more. This is where in-vehicle security cameras (or mobile phone footage) would come in handy.

    @Jay Miles – Sounds like you’re the driver.

  30. Thanks everyone for the input; I really appreciate it. I didn’t think about recording in the car while it was going on. It might be something to do in the future but I share @Stvr’s concern about whether it’s kosher to record without permission.

    I fully appreciate the predicament Lyft is in here since I’m just some random idiot complaining about a ride. As a company, I’d bet their bigger concern is what happens if this guy wrecks his car while driving for them because he’s too high to drive. The liability of that happening now that a complaint has been filed is amplified even more. I imagine that’s why they have a zero-tolerance policy in the first place. And that’s where I think a drug test could go a long way to settling whether this guy is using and driving.

    While it might come across as “playing 60 minutes,” my real goal in asking more questions is to figure out if the feedback loop with ratings and complaints actually matters at Lyft. That’s the biggest asset the rideshare companies have when you compare them to cabs. But, ratings and complaints are worthless if situations like this aren’t treated seriously.

    Thanks again for your input. This was a really odd situation and I was looking forward to seeing what you all would do if you were in my shoes.

  31. The way of the world now… companies don’t want to resolve problems, they just want to pay people to shut up. I’ve taken advantage of that a few times, and in my most recent case (with ATT), came out with $240. But when the corporate rep told me that he hoped he had restored my faith in the company, I flat told him no, it hadnt. It made me satisfied enough not to escalate the issue further, but my opinion hasn’t changed. But to terminate the contract with the driver based on one customer complaint would not be responsible of them.

  32. @Mike: There is nothing wrong with objectifying women. Indeed, for the sake of your daughter’s future happiness, I hope she grows sufficiently attractive to entice males to sexually objectify her. If a girl has to pick between being objectified or ignored, deep down, you already know the answer.

  33. I gave a bad rating to an Uber driver the other day — it was the first time I’d ever not given a high rating. I explained that the driver had executed two unsafe maneuvers, and had also made some vaguely racist remarks about Muslim women. Uber responded very quickly and professionally, and they refunded my trip. I thought that was a pretty good response. Refunds do seem a little more appropriate than a payoff, but I don’t think your $25 credit was a bad move on their part.

  34. I requested a Lyft ride last night for my friend, who is black. My boyfriend and I are white. When the driver arrived, I stuck my head out the window to yell down that we’d be right down (since my friend hadn’t made it outside yet).

    He patiently waited a couple minutes until the three of us arrived downstairs. My boyfriend and I said goodbye to our friend, and our friend started walking toward the Lyft car… The driver then began pulling forward.

    I took a step toward the car, and he stopped. Until I indicated that our friend was the passenger, not us. The driver started pulling away again, yelling, “I can’t,” and “He is smoking a cigarette!” before accelerating and high-tailing it down our street — as if that were some sort of excuse, since he was clearly okay with driving me and my boyfriend, who also had lit cigarettes.

    I don’t typically use ride sharing services (though I have made a few exceptions for various reasons– this time was one of those exceptions) due to a number of issues I take with them. Primarily, lack of regulation.

    Had a taxi snubbed my friend like this, I would have been able to file a complaint with the city. In this situation, the only option I have found so far is a generic “contact us” form to email Lyft from their website. I am forced to trust Lyft to investigate my complaint. If the company doesn’t have much interest in doing so, I am pretty powerless in terms of recourse. I have no way of even knowing if they keep a record of complaints or if they have some system to identify problem drivers.

    There is a reason we have regulations, laws, taxes, etc. Rideshare services are all well and good until something happens that leaves you (or even the driver, it works both ways) in need of the protections afforded to us by those regulations. Clearly it was my choice to use Lyft instead of taking a cab, which I will no longer be doing. Convenience isn’t worth the frustration of not having a functional, dedicated, established system to handle incidents.

  35. Hi, I think this post made my crappy day, in the sense that I am not alone in feeling that there are so many things wrong about the “sharing economy” system. I got a lyft Line today and shared a ride another woman passenger. While the experience was great until she was on the ride but as soon as she was dropped off, I was attacked with verbally abusive racist comments. The driver exited his vehicle to get to me but I ran away before that. I called Lyft’s “critical response team to report but I got a similar email response like yours. They werent able to confirm if that driver will be still driving on the streets. They compensated with $15. I think it was a cheap gesture and inappropriate action. But i get the point that a rider could be crazy and going bezerk. So, how about equipping a recording device on these cars. Wouldnt it be safer for everyone..

  36. I had two negative experiences with Lyft so far. One lady accepted the request only to take longer and longer to arrive. We called her twice to see if she was even still coming. When she finally did come, she drove on the wrong side of the road for a good distance, entirely oblivious to the car behind her honking up a storm. Then a couple of days ago some guy ran a couple of yellow lights, almost hit a median but slammed on the brakes to avoid it, backed up in oncoming traffic lanes to get around it, ran over various speed bumps without slowing down and ran a stop sign. Neither driver was rude but I do not have a deathwish and bad drivers should not have driving jobs. I did not even report the first girl because she seemed more ditzy than anything else, we just gave her a low rating. That guy, I just reported, Lyft gave the usual credit but I wish there were a system similar to the dash cams on police cars. So Lyft and Uber can see how their drivers are actually driving. I have yet to have an issue with Uber but it seems their standards for their drivers are higher than Lyft’s.

  37. While that sounds like a terrible ride, and the driver clearly does not need to be driving professionally. It’s not your business how they handled it. And while they most likely ended their relationship with him, they can’t disclose that to you. All they can say is that you won’t be seeing him anymore, which they did say. They also want you to give them another chance to prove they do provide safe trips 99% off the time. The only way to do that is offer you free rides, for your inconvenience.

    Not sure how any of that lessens the response on your eyes, unless you don’t understand business, and or law. Sounds like you understand neither.

  38. My bad experience is with Lyft as the driver was riding too fast and ignored all path holes. When asked to slow down he dropped me off in middle of no where. I gave him bad review and call lyft supporT. Kurt said they will investigate further and contact me.

  39. As a now former Lyft driver i will say that some issues are valid but sometimes people are nasty, spiteful and outright complainers. A passenger made a bogus claim that I was “under the influence.” I neither drink nor do i do drugs. I was deactivated shortly after. If you got that email then yes your driver was fired. This is our livelihood and because you guys dont like one thing or are suspicious of something you choose to have a driver fired while you go about your life. Its your word against the driver. I was deactivated by a bogus complaint. These are peoples lives. Your little pussy pet peeves just devastated someones career. We have kids and families too. Speak up and say something to the driver if its a problem and stop being a pussy. You would rather stay quiet and have them fired.

  40. I want to report a Lyft driver. How do I do this? It wasn’t exactly a safety concern so I do not know whether to call their safety helpline. The driver made me feel very uncomfortable throughout my 15 minute ride, asking me very personal questions like my age, where I go to college, where I live, whether I had a boyfriend (he wasn’t just being friendly) and continuously kept asking me out for a movie and for my number. When I refused, he kept insisting that I have his number on my phone. Even though I kept repeatedly telling him that I wasn’t interested, he kept asking me why Indian girls were interested only in Indian boys and that I should consider dating him. I just couldn’t wait to get out of the car. This is very inappropriate behavior and made me feel very uncomfortable throughout my ride.

  41. My fiance had a bad experience with a Lyft driver but never an Uber driver….knock on wood. An older man kept flirting with her the whole ride.

    When she arrived home she then realized 10 minutes later that she left the charger in the mans car and the charger was made for her particular phone. She called the driver and he was more then willing to return her personal property.

    When the man arrived she asked for her charger and the older man gave it to her. He then asked her several times if she would like to get into the car with her. He also kept asking if she was single and she told the man she was cooking dinner and her fiance was inside waiting. After that the man still asked if she would get in the car and my fiance politely said no and walked away.

    She still rides Uber and she might give Lyft another try but now she carries a knife, mace and a small taser.

    I plan on buying her a car ASAP.

    She reported the driver to Lyft and they did give her a credit but I have no idea if the driver still works for the company.

  42. Absolutely right to report this driver. I use Lyft exclusively because I refuse to support Uber’s constant surge policy. I have had bad experiences on both services, but just rate low enough to not be put with that driver again, most of the time. However, I have had two experiences where I had to call Lyft: one, I smelled gasoline and the driver got rude and blew me off. The other, the driver got verbally abusive with me because he was not willing to follow instructions to pick me up where I was actually at. I am a disabled vet with mobility challenges and this was definitely not okay.

    If someone is acting a fool, being a creeper or being dangerous, definitely contact Lyft or Uber immediately. No one needs that nonsense.

  43. If this is true, then it is obviously a legitimate concern . However, riders can say any awful thing they want and do not have to justify it. I had a complaint about smelly car, yet had 3 ladies say they loved the aroma of leather, no air fresheners used. I have had complaints for friendliness, yet others say I am just so friendly. I get complaints for navigation, yet use Lyfts supplied navigation. Riders, especially the drunks are mouthy and arrogant and will rate low. Black women are the worst, being the most racist. I can always tell which ones are going to send a bad rating, just about immediately. They remind me of online bloggers that are very brave behind the keyboard, because they are guaranteed to get by with anything. They will say car is filthy, yet it was just swept out. They want Town Car service, but at chicken truck prices, and I have had people complain about $10 being too much, and I have to give 20% of that to the Lyft leeches, buy insurance, gas, maintenance, 15% self employed tax, and still try to profit. Don’t get me wrong , 95% of Lyft riders are cool, and some riders are so fantastic I hate to see their ride come to an end. But it only takes a small percentage to ruin a good thing. Some are just too stupid to take a simple ride from A to B, and think they are so special and privileged that they can rate you low because you failed to kiss their ass properly or supply homemade cookies. ( yes, some riders expect candy, mints, bottled water, phone chargers, ect. All to be supplied for a 5 minute ride, at these crappy rates, I don’t think so) Yeah, at a third of the cost of a basic taxi, they want caviar service, at bologna price. To sum it up, drivers are treated like crap and have no recourse against lying riders, or bloodsucking Lyft.

  44. All this happened in 7 minutes? Sounds like someone is seriously over exaggerating their experience. Probably a stuffy cheap passenger who just wanted a free ride, up to $25.

  45. Mike Scott from the details this passenger mentioned I doubt his information is fabricated. Not every passenger who complains is being stuffy. A lot can happen in 7 minutes and some things happen under less time that is much worse.

  46. I only work as a Lyft driver and I take pride in taking my passengers to their destinations in the most friendliest, safest and professional way possible. I do believe Lyft needs to take more security precautions. Either start requiring cameras in every car or hire mystery passengers to eliminate unsafe drivers.
    I think this is a great example why some people feel unsafe driving with Lyft. In my opinion I do believe this should be an automatic suspension or termination.
    However to protect both parties precautions must be taken. The driver was rewarded $25. Hopefully they can monitor the driver by asking questions to the drivers future customers. Without more security measures we won’t know the answer.
    In my situation I have been a great driver but had 1 passenger say I ran 4 red lights. This really upset me because I would never jeopardize the safety of my passengers. I was contacted from Lyft by email and this is what they said:
    “Hello driver about a week ago a passenger left a bad review on your profile. It says you ran 4 red lights and were an unsafe driver. We have a zero tolerance policy, please reply back to us as this may jeopardize your account or terminate it.”
    I did reply back as quickly as possible explaining that I would never jeopardize ones safety and that I never ran 4 red lights. To recall I might have ran a yellow light going red but never would I do such a thing. I was dissapointed and discouraged. I was fortunate to loose my job with Lyft and don’t understand why such comments would be left.
    In the end there is lack of evidence when either the driver or passenger could be lying. Until more security measures are taken for Lyft drivers and passengers we will never know the real story behind the curtain.

  47. I have a simple solution that would easily prove if you run a traffic light or not but it does require a small investment of about $50. On Ebay you can buy a good DVR car recording camera for $50-$100. It’s good to research which DVR’s are best. Not only would DVR provide proof that you did not run any light (or break any driving laws) but it could also be used as evidence when your not at fault during an accident. A good DVR will record the exact date and time. Drivers lie and so do passengers but in order to provide truth there is nothing like a video and sound recording to reveal the truth.

  48. I think in the future or now we need a recording devices in the car because none knows who said what. Sometimes drivers are bad othe times passengers are too. But in this case it is insane and trust me lyft doesn’t play games even if is a lie they disable the accused driver until they’re sure he is innocent and be reinstated but if he can’t prove his innocence then it’s bad goodbye for him. Now in this case I would add that some passengers are also happy to see someone’s kids go hungry by reporting false incidents that’s why I think lyft or States governments may oblige anyone who drive people from one place to another as a business should have visual and audio recorded during the start and end time of the journey as it is too much of this and that.

  49. To Abel not always is bad sometimes passenger have their issues and they make you pay for that. Example I know a driver who never touched alcohol and drugs and any other controlled substances of any kind.
    But he was accused by a passenger that he was intoxicated while driving her or him.
    He is on suspension he has even contacted an attorney for defamation and he released his Medical tests and he underwent other tests all the results were clean on all substances. Now the passenger is awaiting the court hearing for defamation and more. So it’s not always the driver it’s whoever is wrong some people feel comfortable to ruin other’s reputation and take away your kids bread just for fun.

  50. THIS IS TO ALL, who is not happy with the cheap ride aka lyft or uber!

    Call a cab next time!! You think you’ll have a better experience?
    First, you are to cheap to call a cab, and/or like the convenience of the platform…

    While this incident above sound legitimate, there is a lots of cheap, bad character riders as well, who are picking on the drivers leaving bad feedback and ratings, and using them as punching bags! Shameful.
    I’m driving occasionally -as probably figured- but oh boy…
    I suggest to start drive before you ride, you may have a different approach to the concept.
    Only if you think this is not beneath you….. Many riders do… Just saying.

  51. I only had one Lyft driver who was so crazy. He had been drinking and smelled like alcohol and cigarette smoke.What bothered me most is that he was snorting speed from a small bag using a straw. I never turned him in but I did change my cellphone number. I also look at who’s picking me up to make sure it’s not him. I never want to be in a vehicle whereas someone is inebriated and high on speed ever again.
    I’m sure he will eventually be pulled over as he drives erratically.

  52. Yesterday afternoon (03/20/2017) I booked a lyft from fremont to great mall with my 3.5 month old baby. The lyft rchd to me at 2.18 pm. I asked my driver Patricia to help me to fix my baby seat in the car but she rudly refused to do so.. then we startd and in between she get a call to pick another passanger and my baby start crying to calm up my baby i played poems for her in my language on my phone and very loudly she demand me to off this music and that very moment i swiched off my phone and we rchd the place where may be she needs to pick another passanger but she could not able to find that passanger at that spot and tried to cancel that passanger ride nd doing that she canceled my ride also . I said dear may be by mistake you cancelled my ride also as i have got the massage (pic given below for your ref. Below) i dont know what happen to that lady she just startd screeming and schoting that i havent cancel you i cancelled that other passenger but i said i received a msg that you cancelled my ride also. And she startd abusing me and said you Indians are all same you distracted me first that you played a music in your own language. And i said i was not aware of that my baby 1 minute music will distract you and when you told me this i immediately swich that off..she start screeming and said you Indian You indians. This is a racism.and thiis just not the end after all this she stop the car and said leave my car in between the road and it was daining heavily outside.. I was shocked after hearing this and I was my baby and said if you want me to drop so drop me at the same place where you pick me from.she said dont tell me what to do this is my car and i dont want you to drop.. and continously she abused me.. its a horrible ride for me.and then again she got a call to pick a another passanger and then she asked that guy how to follow google map and this was a big shock for me that she is a driver and she ecen dont have idea of google maps.. she said i dont know how to operate google maps and that guy helped her to do so. And after all this struggle and harrased trip she droped that guy first and then me at 4.00 pm. Though its just a half an hour ride. as she was not aware of operating google map , three four times she took a wrong route. I am gonna take a legal action this as this is very unprofessional and racism . Most importantly i was with my baby and this is a matter of my baby safaty also . We trust and believe the drivers but if they done like this with their passengers without any reason so its really very shocking .She abused me and my baby for that music i played for my baby in my language and that music was so low as my baby is just 3.5 month old and can not bear a loud music. I end up this trip with teary eyes.Horrible trip ever i had..will definitely take a legal action againt this.

    This was by far my worst ever experience with Lyft.

  53. Yes John! Cheap asses want their butts kissed, and expect drivers to subsidize the ride. I call it ObamaRide, just like an Obama phone. People love their Obama phone as long as someone else is covering the cost. Same with Lyft/Uber. Drivers are subsidizing the cost for these entitled riders. The rates are too damn low, the Lyft cut is too big. And Lyft loves to send us too far. Example. Last night, Lyft sent me on12 minute pickup. Against my better judgement I took it, and should have known better than to pick up in that area. 5 miles there, to get a ride that was 9/10’s of a mile. Five miles back, since there were no pings on the way home. 10 miles, for $4.00, 20% to Lyft Leeches, =.$3.20. A buck twenty goes to gas, and another buck to insurance. $1.20 +$1.00 insurance=$1.00 for me and car maintenance. Now, combine that, and the attitude and lies the entitled pax have, …..well you get the point. I am stuck with this job for the moment, but can’t wait to get better ( health wise) ), then tell those parasites at Lyft and riders, ( the crappy riders) to go STRAIGHT TO HELL!! The only bright spot about this, is staying off my back for now, and actually, some riders that make it fun thing.

  54. Wanted to start off saying I didn’t read any of the other responses. I stumbled upon this when researching for inappropriate Lyft rides. Very recently I experienced an uncomfortable situation with a driver. Not to the extent that you did but the incident has made me extremely nervous. I took a Lyft from my newly purchased home to a hotel. As I do with all my drivers, I started a conversation about how their night was going, etc. He asked me where I was from because of my southern accent and I told him. He asked me what brought me to the Midwest and I told him it was because of my husband. He asked if I was a stay at home wife or if I worked. I replied I had a job. I have always felt safe with my Uber and Lyft drivers. Now I will be extremely careful. This man asked to keep me company the night of this drive because he knew I was alone. I did not feel in control of the situation and so I politely declined and made up an excuse that I was extremely busy that evening. He said “I can keep you company another night as a friend.” I don’t know if it was innocent or not but I can say it was extremely inappropriate. I am nervous of what may happen since I did report him. The man does knows where I live. I have yet to receive a conclusion from Lyft but and won’t be offended if they extend a courtesy credit or not. The Lyft answer service was extremely professional and made me feel better about the issue. I just hope that his repercussions include probation.

  55. It just happened to me too, but worst. Driver called me “bitch” and such. I couldn’t believe it, I still can’t believe it. So upsetting. Don’t ever use Lyft, please – it’s not right for them to treat people disrespectfully.

  56. I’m personally done with Lyft/Uber, etc. I’m going to try really hard to use them only when it’s absolutely necessary… It seems like I just end up using them when otherwise, I would simply plan differently, maybe walk more, and not need to call a ride. Fuck Lyft and Uber!

  57. I am sure lyft ended the relationship. They are the best rideshare provider. They are a serious company ho are safety focued

  58. Thank you for sharing your experience. I am sorry about what happened. I just started driving for Lyft. I am very safety conscious driver. However, today I received an email with a safety flag and the following comment:“
    I felt very unsafe. Driver was not sober and made all passengers feel unsafe. I will never take Lyft again”
    I found this false accusation quite shocking! Fact is that I don’t even drink.
    After reading your response from Lyft, I have now come to conclude that this rider is a real scumbag piece of garbage, who is simply trying to scam a free ride credit with Lyft.

  59. Try to remember some of these riders believe they are a god. Lyft has created these monsters, along with too many drivers that kiss their butts. A rider can tell any lie they want about a driver, just for fun, and Lyft will believe them. Lyft needs a total reboot at this point. There are too many things wrong, that have been left to fester, and now Lyft is becoming an absurdity because of it. I would love to go to San Francisco and point out these things. But, most likely their head, at this point, is too far up their butts to listen.

  60. Mike is a entitled idiot!!!! As well as the rest of you oppressors who support these half ass legal corporations such as Uber and Lyft . I wish Uber and Lyft shuts down so you wanna be slave masters can get into a taxi cab and get some real… shut the fuck up and shove your rating service!!! It sounds to me the real issue was the driver was not white! Undercover racist Bottom line is allot of people just need a good ass kicking! Grow up Ike seriously grow up you grandiose prick

  61. Lyft treats its drivers like garbage, you get a cheap ride and people bitch about the stupidest things, I quit driving for Lyft, passengers lie all the time for free credits, the rating system is made so you fail.

  62. You did exactly the right thing, but I wouldn’t expect the driver to be fired after one bad report unless you took a video of it. If, however, Lyft receives several complaints detailing the same behavior, they will consider it strong enough cause for dismissal.

  63. If by banning the driver from their service would reduce the company’s ability to make money, you can rest assured they won’t do anything more than give him a warning, if even that. That’s the mindset of the American corporation; profits come first.

Leave a Reply

Your email address will not be published. Required fields are marked *