One of the best websites for searching oneworld award space is the British Airways award search tool.
While American’s website is my preferred way to search oneworld award space (given that it’s easy to use and displays a month of availability at a time), the limitation is that American’s website only shows award space on select oneworld airlines. For example, American’s website doesn’t show award space on Cathay Pacific, Japan Airlines, Qatar Airways, etc.
With that in mind, British Airways’ website is the most comprehensive, as it shows award space for all oneworld airlines. It is a bit clunky to use, though, as you can only search availability one day at a time.
Anyway, reader JamesYVR asked the following question in the “Ask Lucky” forum:
It appears that the award booking part of the BA executive club has been broken for the last few days. It is stuck at the whether there is stopover part in a loop. Is this your experience?
This is going to sound outrageously obvious to some, but it stumped me close to a dozen times last week, which perhaps shows what a creature of habit I am. And I suspect it was the same issue the above reader had.
What was I doing wrong?
As always, I went to the award search tool and entered the route I wanted to book.
But then I got to the next page, where I got an error message. I didn’t even bother reading the error message, since I assumed it was the usual “there was a system error” message. I know that’s totally ridiculous, but BA’s website glitches out so often that I’ve become accustomed to it, and assumed that any red font must say that.
It wasn’t until I tried it several more times that I realized what happened. British Airways has changed the default on the award search page from one passenger to zero passengers. So now you have to manually select one passenger before you can execute a search.
I know this sounds obvious when you see the above, but if you’re a creature of habit like I am, it’s easy to get “trapped” by this stuff. And I suspect the above reader was facing the same issue.
So, to make me feel better, does anyone want to fess up to having made the above mistake multiple times before realizing what was going on? Or was it only me?
Hopefully that’s also the problem JamesYVR was facing!